Get matched with top door pros in Maple Park, IL

"Process started November 3rd of 2021. The General Manager, Eli, came to the house and showed me all of the product offerings for a new entrance door with a sidelight and transom, a replacement window for the basement, and a specialty eyebrow window replacement in our master. I told Eli that I wanted one of the best doors they offer, to replace the builder grade door, and everything we are replacing needs to match the rest of the townhouses in our subdivision. Detailed quote was sent on the 17th. The quote included pictures of each item and the door showed the wrong transom window configuration. I was told that there was no picture option to show the transom configuration of 4 panes instead of 5 but he had taken pictures to insure the configuration will match with the existing door. I signed off on the paperwork and put down 30%. All three orders where custom, so the turnaround time was approximately 3 months and that also included some of there pandemic backups on supplies. In the months to follow I would receive a few automated emails a month on what to expect, manufacturing process, and what to do on the day of installation. The emails slowed down at the end of May and I finally reached out in April. The day I reached out they stated that everything was in and we set the installation date for April 26th. Opal workers arrived on time that morning and began the process. They started with removing all the old windows and door. As they unboxed the custom products I noticed that the door glass and eyebrow window glass were wrong. The basement window they were installing was considerably smaller than what they were replacing. I took pictures of everything and forwarded the information to there main office and received a fast response. I was told that the window inserts to make the configuration correct can be done after the install. The office manager looked at the picture on the quote for the door and stated that I signed off on 5 windows instead of 4 and I had to bring up the fact that there system had no pictured example of the 4 window layout but the General Manager guaranteed that all products would match the layout of the replacement. The basement window was installed and they used tons of foam and plywood to fill the gaps of where the old window was. I could hear the installers complaining after they unboxed the new window and initially put it in place because there was so much room on each side. If this was a custom measured window how come they installed a cookie cutter size that I could have bought at a big box store? The old window, without the frame, measured approximately 60 x 54 and the new window, without the frame, measured 48.5 x 48.5. This is the only window in the basement bringing in natural light. If this is a reasonable expectation then the sales team should have brought up the fact that replacement windows would be considerably smaller. If we were told this we would not have replaced the window at all. On top of the window being small you could see between the sliding glass as if there was no seals on the window at all. Air was coming in from the outside and there solution was to cut two pieces of thin molding in half, which did not close the gap. I was told that in order to fix everything it would take a couple months. I was not comfortable with paying the remainder of the $10,000. I wanted a guarantee that they would some how make this fix a priority, so we agreed to hold back $600. Two months turned into 5 months. The office manager called me once in that time frame and stated it would not be until September. It's now October and there has been no follow up. Maybe the $600 was less than what it would take to make the job right. For the first time in almost 20 years we have a gnat problem in the basement from that brand new Opal window. We would be better off just buying something to replace it. All in all there wasn't a single product that was right and the years of saving money to increase the value of our home was not what we were expecting. We will see if the pictures attached and review will get a response and then I can update it accordingly. I would be wiling to show pictures of the fixes and how there installers do there finishing work."

"Andrew did a fabulous job taking down and replacing all my interior doors. He painted them once installed. Perfect and very professional. Updated and brightened the entire house! I highly recommend him."

"Great job! Quality! Could not be happier! Highly recommended!"

"So far so good"

"Salesman's lied about project"

"Excellent work, fair pricing, reliable and great communication. Highly satisfied customer here! (Photos are “rejected” due to file size)"

"Todd installed three new interior/exterior doors for us. Two of which are steel and fire rated, and the third is a larger, entryway door, with sidelights. All of the doors look beautiful, they open and close perfectly, and the air leaking we had with our old doors, is gone! Thank you, Todd! If you are looking for a door or window installer, you will find Todd to be professional, as well as very knowledgeable about, and experienced in this work. He even explained to me what he was doing at each step, so I could see and understand his process of installation, including sealing the door into the frame, and maximizing the insulation around it. He was also very thorough in discussing lock options for our doors, and helping me choose the most secure locks for our home. I'm glad we hired Todd, and we feel so much warmer and more secure in our home because of his help. "

"Kyle at Seven Bridges did great work for us. He is very skilled and, as importantly, very helpful in explaining different parts of the work he was doing and could do. We will certainly hire him again. "

"I?ve waited to right this as at first going to let it go. Work was not completed correctly at all. We agreed to replacing the fascia boards paint and seal(as is normal). He bought some pre-primed boards and some not painted and only painted unpainted. The pre-primed never got painted. Only sealing done was where a huge gap was on certain spots. All were sealed prior. The owner, after agreeing, wanted a whole week when tempts at 60+ and started when temps dropped to 40. Often didn?t come had to send texts and even asked if he could do it after all. I will have to spend close or double what he charged to have it completed by someone in spring. Now the worst part my AC is possible damaged beyond repair. The company I use won?t even look at it till spring since can?t at these winter temps. He dropped a board from 20? up that hit the unit so hard on the top that 8? from the impact spot bent the housing so bad fan won?t spin. Something under spot is effected, probably compressor. "

"Joe did a great job installing our backsplash. He kept in contact about his ETA and updated us on the progress for the project. Good to work with and good tile install. "