Get matched with top fireplace cleaning pros in Glencoe, IL

"Professional, reliable with a strong emphasis on fireplace safety."

"Great! The two guys showed up right on time, were polite and efficient. They also recommended ways for me to increase the look and functions of our gas fireplaces. We’ll work with them again in the future"

"Bryan from Pratt's was great to work with. We had not used and of our fireplaces since we bought the house a few years ago. Two of them had old gas logs and the third had never been used since the house was built. I initially called Pratt's to inspect the chimneys and to discuss options on converting one from gas logs back to wood burning and another to have some sort of updated gas option put in. Upon inspection Bryan noted that all three had damage and it would not be safe to use without repairing them. He also determined none of them needed sweeping and that in fact the one in the basement had never been used. However, this one was not capped properly so the flue had accumulate some rust over the years. He showed me live video of the inside of the chimneys to show me the damage to them and why they were not safe to use as is. He proposed options on installing a gas insert in one, relining the one we wanted to burn wood in again and replacing the flue for the one in the basement. While we selected the options we wanted for the gas insert Bryan was very responsive and took the time answer all of our questions. When it came time to do the install Bryan ran into a couple of the issues with the gas insert installation. The backing for the insert was wrong for the manufacturer but Brian was able to track a proper one down so we didn't have to wait for the correct one to be sent by the manufacturer. The other issue was related to the existing gas line into the fireplace. It stuck out slightly too far for the insert to be centered properly and the line was completely cemented into the wall so it could not be adjusted. Brian went out of his way to talk to his contacts including the manufacturer on options that could be taken to slightly and safely modify the outside of the gas insert to be able to center it. Due to his efforts they were able to properly center the insert. The insert looks and works great. The new flues and caps also look great. Definitely recommend Pratt's Chimney service."

"Mirna scheduled our work to fit into this busy season and was responsive to our schedule. When she was able to move our date up, she called and then kept us informed as to when the workers would arrive. Ralph and Arturro were prompt and professional (and personable) and did a great job of cleaning our fireplace insert and our Jotul wood stove.They did quality work and were conscious to minimize the impact of their work on our house. I recommend this company without reservation."

"We woke up to a terrible stench coming out of our fireplace. We knew whatever it was wasn't going to be pretty. We needed help fast. Gem was the first company to answer our call. They sent out Vincent within hours, and he found the culprits-dead squirrels who had gotten trapped in the chimney. Vincent removed them and disinfected the fireplace. Then he inspected both of the chimneys on our 100+ year old house. He showed my husband the camera pics. We needed a new cap on the fireplace chimney and repairs on both chimneys. He came back and fixed everything a week later when the cap came back. Vincent gets 5 stars. I would use them again. The only issue I had was with GEM phone customer service. They had a problem (on their end, not ours) with one of the checks and tried to pressure me into using Zelle. I would have preferred putting it on a credit card, but they don't take them. Credit cards and checks give customers consumer protections."

"Extremely thorough and professional. Helped us inspect and repair a couple of fireplaces."

"Franco fireplaces was great. Absolutely would recommend."

"Professional workers who made sure the job was done correctly. They made sure to come back a week later and ensure proper installation so my family can enjoy the fireplace safely"

"The owner Eric came out personally to inspect and install the Fireplace Insert. This is my second year with the unit and I couldn't be more pleased. All the staff was very pleasant. I would definitely hire again."

"Anthony was spectacular. We had Top Hat out to inspect our three gas fireplaces and our chimneys. After removing the vermiculite and spent ash from the bottom of the fireplaces to clean and inspect, Anthony identified that prior to our purchase of the house the fireplaces had been improperly converted from wood to gas. One fireplace did not have a fire box, one fire box had been improperly installed and the third was made from gerry rigged materials that were not fit for purpose. One of the the black pipe connections was made without pipe dope/sealant. One fireplace had a crimped supply line. One fireplace had a 12" bar for a 24" fireplace which was intended to be a starter for a wood fire, not to be used to run a continous gas fireplace. All three posed CO2 hazards. Anthony photographed everything for us, fully explained the issues and remedied all. He was polite, thorough and efficient and fairly priced. Highly recommend Anthony and Top Hat!"