Get matched with top kenmore vacuum repair pros in Casey, IL

"They did fine"

"We have a GE refrigerator that has been increasing temperature to 50 degrees intermittently. We had another repairman out in the past that stated he didn't know what the problem was and thus couldn't bill us. We then called Affordable Appliance Repair in Terre Haute. Before the serviceman even came out, my husband asked over the phone if he was qualified to work on GE refrigerators and he said yes. This serviceman was at our home for 2 hours stating he wasn't certain what was wrong but he "thinks it's the control board". He had no diagnostic tools and in particular, nothing to test the board, thus this was his assumption. He suggested we replace the board as he "thinks this is the problem" in which we replied that we are not going to pay to replace something under an assumption. He finally packs up and proceeds to write us a bill for $85 for not fixing a thing. I stated I would be agreeable to paying his gas to show up but he hasn't properly diagnosed or fixed anything. He the states - "well, I want to replace your board but you weren't agreeable so it's not my problem you don't want the item fixed". I pointed out that I could have assumed it was the computer board without calling him and ordered/installed it myself, but I thought I was calling somebody who said he was qualified to diagnose the issue to avoid spending money on unnecessary parts. His answer- well if I replaced the board and that's not the issue, I won't charge you a service call to try another option". To which I said- so you're not going to charge me another service call, but I will continue to pay your for parts until you find the right one ? He just shrugged at this point and continued to write his handwritten receipt charging us $85 for wasting our time and money and fixing nothing. Oh, and his moto on his fb and site is : If I can't repair it, you don't pay!"

"Complex job changing from 2 old furnaces to one fuel efficient one, and a new water heater. The job involved moving ductwork, gas line, water line for the humidifier The job took 4 days instead of 2 or 3 as planned, but same price. The guys were fun, pleasant and cleaned up well. They explained each step clearly. The price included"

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."