Get matched with top chimney repair specialists in Burlington, IL

"Making an appointment was easy and fit our schedule. Chase explained things thoroughly and the work was completed to our satisfaction. They did a great job cleaning up after servicing our fireplace."

"Great from start to finish."

"BEWARE of this company!!! Everything started out great, the staff was initially incredibly responsive and came out for an estimate. Their estimate was reasonable and competitive to a 2nd bid I had received, and I was offered a $500 discount and a commitment that the work would be done in 1.5 days if I signed the contract in 24 hours. I went ahead and signed the estimate. That is when the problems started.... The project manager (Moses) was completely non-responsive as to when the work would be completed. They were provided access to my home, yet never contacted me to let me know when they would arrive or when work would be completed. 3 weeks later, I still did not have a response on work completion and Moses stopped answering my messages and would not answer my calls. Finally, after calling the office (which is always closed and has an outdated voicemail response that hasn't been updated since Oct. 3rd) , I received a call from the technician. He tells me that work is complete, and that he'll be doing a walk through in a few days. Today, he calls to tell me he is there , but he doesn't know where the main gas line is and he can't figure out how to get gas to the fireplace. Ok, interesting... I call my gas company because we have working hot water and have been paying our gas bill and they tell me gas is entering the home. I tell this to technician, who tells me, well, that's too bad, they don't know what the problem is and that is my problem to solve, the work is complete on their end. How is work complete, if you have hooked up a gas fireplace , but can't figure out how to get gas to it? Isn't this something you would confirm BEFORE doing work? I can't get in touch with anyone in charge at the office and I am honestly shocked that anyone could have had a positive experience with this company."

"VERY impressed with the work and overall professionalism of Coast to Coast. From the proposal/quote stage all the way through payment, everything was fully communicated, executed quickly, and delivered with the utmost attention to detail —probably 2-3 weeks from first contact to finished work. They fixed the tuck pointing on our very old, crumbling limestone foundation and installed 3 glass brick windows. Even rough areas I would've expected them to miss because I hadn't explicitly pointed them out were touched up. Would definitely use again in the future. THANKS"

"Hired for fireplace sweeping ($179) and dryer vent cleaning ($179). They noted that the chimney chase cover was sagging and holding water. Gave us a quote ($1,179) to replace the chase cover, which was completed a couple of weeks later. We are completely satisfied with the experience and would recommend this company."

"Had a chimney cleaning and inspection in early Oct. Both Sol and his assistant Margaret were friendly and professional. Sol is very knowledgeable and answered all my questions, and I felt very comfortable with going ahead to have his company install a chimney liner. Greg and Gary came about 10 days later to do the installation, and were also friendly, professional and respectful of my home. They politely answered more questions and cleaned up the area better than it was before."

"It went very smoothly. Good communication. Great team. Reasonable pricing. Recommend highly."

"Amazing, I will have them back for a tuck pointing job soon!"

"Had a leak in my roof by the chimney. Roof is 8 years old. The previous roofing company that installed the roof did not flash the chimney, and this was the cause of the leak. Gustafson Roofing came promptly to my house, identified the problem, offered me a written estimate the next day, and came three days later with a 5 man roofing crew and all of the correct materials to reroof a section of the roof, flash the chimney, and end the leak. They did very professional work, completed the job, and cleaned the site. The price was the same as the estmate. Would use them for a new roof in the future when that day arrives!"

"I’ve been using One Hour for years and they are great! No contractors - their technicians work directly for the company. Great customer service & communication!"