Get matched with top fireplace pros in Bully valley, IL

"The crew did a great job reflecting all needed repairs out somewhat dilapidated fireplace had, and completed the repairs in the same day. Great service."

"Service call went very well. Anthony D. and Brandon arrived promptly and were very courteous. I explained to Anthony what services were requested and discussed quote recd ( including discount) for services from office. Anthony assessed fireplace and explained what needed to be done and then he went up on roof. Anthony explained about issues with chimney stack and he shared pictures which were very helpful for me to see what needed to be done. I requested photos of before and after work done on chimney stack be sent to me, Anthony said they would be sent. I'm very pleased with Anthony's communication about recommendations for fireplace and chimney and for his work done on the chimney. I am very pleased with Brandon's work on the interior fireplace. I would highly recommend this company and team Anthony and Brandon!"

"The chimney project went smoothly. The result of the initial work on the fireplace was less satisfying. Richard Olsen, the owner, agreed with me and had the work redone. He made sure that the end result was something that we both were happy with. I was impressed by his professionalism and the pride he took in the work done by his company. I will not hesitate to hire him again or to recommend him."

"Fantastic. I have a large wood burning fireplace that was due for service. Chris created a video of the chimney from top to bottom that clearly indicated how bad it actually was. It was determined that it would be ultimately be much cheaper to install a gas insert than completely repair. Being a country boy, all my life I've had a wood burning fireplace and enjoyed the smell & general 'ambiance" that it provided, but now I don't miss it a bit. Most importantly, my gas bill is noticeably lower. Chris even stopped by several weeks later just to make sure everything was running smoothly. Best customer service I've experienced in quite a while. Highly recommend!!"

"We woke up to a terrible stench coming out of our fireplace. We knew whatever it was wasn't going to be pretty. We needed help fast. Gem was the first company to answer our call. They sent out Vincent within hours, and he found the culprits-dead squirrels who had gotten trapped in the chimney. Vincent removed them and disinfected the fireplace. Then he inspected both of the chimneys on our 100+ year old house. He showed my husband the camera pics. We needed a new cap on the fireplace chimney and repairs on both chimneys. He came back and fixed everything a week later when the cap came back. Vincent gets 5 stars. I would use them again. The only issue I had was with GEM phone customer service. They had a problem (on their end, not ours) with one of the checks and tried to pressure me into using Zelle. I would have preferred putting it on a credit card, but they don't take them. Credit cards and checks give customers consumer protections."

"I was very empressed with the technician and how would not give up and got my fireplace working again"

"I could not have asked for a better person to fix my issue with the fireplace. He was on time and explained everything he did. He pointed out what had caused the issue and some preventive measures to ensure that it would not happen again. I was impressed with his professionalism and concern about the job."

"Rob and his crew did a great job.. outside tuck pointing, crack repair, new damper, holes filled. Inside new mortar, smoke chamber fire proofed, new ceramic logs, silica, gas line. Showed us how to operate the new damper and light the fireplace. Perfect job."

"Anthony was spectacular. We had Top Hat out to inspect our three gas fireplaces and our chimneys. After removing the vermiculite and spent ash from the bottom of the fireplaces to clean and inspect, Anthony identified that prior to our purchase of the house the fireplaces had been improperly converted from wood to gas. One fireplace did not have a fire box, one fire box had been improperly installed and the third was made from gerry rigged materials that were not fit for purpose. One of the the black pipe connections was made without pipe dope/sealant. One fireplace had a crimped supply line. One fireplace had a 12" bar for a 24" fireplace which was intended to be a starter for a wood fire, not to be used to run a continous gas fireplace. All three posed CO2 hazards. Anthony photographed everything for us, fully explained the issues and remedied all. He was polite, thorough and efficient and fairly priced. Highly recommend Anthony and Top Hat!"

"Franco fireplaces was great. Absolutely would recommend."