"The crew did a great job reflecting all needed repairs out somewhat dilapidated fireplace had, and completed the repairs in the same day. Great service."

"Service call went very well. Anthony D. and Brandon arrived promptly and were very courteous. I explained to Anthony what services were requested and discussed quote recd ( including discount) for services from office. Anthony assessed fireplace and explained what needed to be done and then he went up on roof. Anthony explained about issues with chimney stack and he shared pictures which were very helpful for me to see what needed to be done. I requested photos of before and after work done on chimney stack be sent to me, Anthony said they would be sent. I'm very pleased with Anthony's communication about recommendations for fireplace and chimney and for his work done on the chimney. I am very pleased with Brandon's work on the interior fireplace. I would highly recommend this company and team Anthony and Brandon!"

"Very professional, punctual, great service.  My only disappointment is that they didn't highlight the angieslist coupon when they knew I found them on the site.  Could probably eat out of my fireplace now."

"Manuel completely rebuilt the inside of our fireplace that included installing a new cast iron burner/starter, all new wall panels, and tearing out and putting in fresh new concrete for the "floor" He also cleaned our chimney. I had 3 different fireplace repair company's come to my home and I immediately liked Manuel, partially choosing him for this reason and the fact that he many 5 star reviews. That sealed the deal. He did very good work. Mark H. Elgin, IL"

"Rob and his crew did a great job.. outside tuck pointing, crack repair, new damper, holes filled. Inside new mortar, smoke chamber fire proofed, new ceramic logs, silica, gas line. Showed us how to operate the new damper and light the fireplace. Perfect job."

"Franco’s Fireplaces were professional, responsive and economical. They did a quality job at a great price."

"Jon was great to work with. He was professional and friendly. He gave me a fair quote and then delivered on our fireplace hearth repair. He and Mario were in an out in no time and our hearth looks great. Plus, he cleaned up - like really cleaned up - any and all mess. I couldn't even tell that they were there. I highly recommend them."

"We woke up to a terrible stench coming out of our fireplace. We knew whatever it was wasn't going to be pretty. We needed help fast. Gem was the first company to answer our call. They sent out Vincent within hours, and he found the culprits-dead squirrels who had gotten trapped in the chimney. Vincent removed them and disinfected the fireplace. Then he inspected both of the chimneys on our 100+ year old house. He showed my husband the camera pics. We needed a new cap on the fireplace chimney and repairs on both chimneys. He came back and fixed everything a week later when the cap came back. Vincent gets 5 stars. I would use them again. The only issue I had was with GEM phone customer service. They had a problem (on their end, not ours) with one of the checks and tried to pressure me into using Zelle. I would have preferred putting it on a credit card, but they don't take them. Credit cards and checks give customers consumer protections."

"Fernando was great. Worth the $$ to have a fireplace that is safe and working properly. Took extra care of the surrounding area and worked with me on timing since the appointment was during the work day."

"From start to finish the crew was very professional, honest and knowledgeable about what needed to be done. Explained everything I needed to have done to get my fireplace working ."