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"I have never in my entire life had to write a review like the one I am about to write right now. To begin with we had a concrete slab laid at the beginning of Aug. and all we needed was for it to be leveled. We reached out to Aquaguard and Bill set up a date and time to come out and do an evaluation and a quote. Bill stated that they could level the concrete slab with no problems and gave us a quote of an est. 6k. I know that no one in their right mind would pay 6k for a job that was guaranteed by one of their SHAREHOLDERS (Bill) knowing that there was no guarantee it could be done (which is what their stating now.) We had a deadline to have this job completed which couldn’t be met because it is now Oct. and still ongoing. Jerrod and another employee came out on 2 separate occasions and all we have received from this service is UNLEVELED concrete and EXCESSIVE CRACKS AND WAVES. Weeks later 2 managers came out and could clearly see my disappointment because I was literally in TEARS. They said that some jobs they can’t get leveled completely and that they don’t know why Bill would tell us they could and that that’s stated in their contract. He said he would reach out to the general manager to come to a resolution because at this point my concrete slab is just horrific and still not LEVELED by the least. Literally worst than when they started the work. Week later no resolution. I suffer with congested heart failure which I was diagnosed with last Nov.2024 and this is really beginning to take a toll on me. All I want is a DECENT resolution because this is clearly not the service I was expecting to receive and is clearly unacceptable."

"We have worked with Ark Restoration after we had water damage at our basement. As they did excellent job on the mitigation and damage cleaning work, we wanted to continue working with them on the construction repair as well. However, our experience was completely different. First we have not received the estimate for almost 10 days. Then we were assigned a project manager who we saw once or twice. We noticed that every day there were different people working on things. As we noticed that they were not having any uniforms we realized that they were subcontractors or even subcontractors of the subcontractors. We did not receive any updates on the progress or when the work would be finished. With my frustration of the progress and how dirty the subcontractors are working, I got in touch with the manager of the repairs department. He was also not kind in our conversation and said why I do worry as the contract we have gives them 30 days for the repairs, no rush would be needed. Project manager was not actively communicating and did not really give me any impression that he cares at all. After the work was done I did not even get a call if we were happy with the experience, or walk through if the work was done for our satisfaction, but rather received multiple reminders to make the last installment payment. After all the trouble, at least they finished the work, arranged cleaning for all areas, and put the furnitures back to their places. As conclusion, I highly recommend to find another company to work for your repairs. Ark Restoration is definitely good for mitigation and damage clean up but stay away from them for repairs and construction work."

"They did the job but I think it does not look professional at all. They smoothed it out but did not fill up the surface in until I persuade them to"

"Stay away from this company. Hired them 7 years ago to replace a shingle roof with a metal roof. Had a few leaks that were due to what we thought were screws popping out. When a significant leak appeared in 2020, we contacted them to find out what the problem was and they came out to "fix" the issue. Owner stated that the roof was improperly installed but that he fixed the issue 100%. Two weeks later, had massive leaks in new places. Contacted several different roofing companies for estimates all of which stated they have NEVER seen such a botched job. Nothing was put between the metal and the plywood causing major moisture issues, screws were put in on top of old washers that cracked allowing water to come in, flashing was missing ALL OVER THE ROOF causing water to penetrate thru into the house. Screws were completely missing where they just left holes, screws were screwed in sideways at an angle allowing water through. The metal roofing was cut too short to where the water didn't even reach the gutters causing water to run down behind the gutter rotting the facia boards away and the strips to attach the metal to the plywood weren't even screwed into the rafters of the roof so they were completely loose. I tried to give them the opportunity to fix the problems and to consult with another roofer about the issues going on and he refused and said to take him to court. A judgment has been issued against him and have been told that they have done this to several people where we live. I would highly advise not hiring them for anything unless you want to have to pay for it to be redone again. I now have to replace my entire roof after 7 years when it should have lasted me at least 25 years! Apparently they aren't licensed as well even though homeadvisor states that they verify the proper licensing."