Get matched with top gas fireplace pros in Royston, GA

"He never showed up or respond back to my calls. I had a big event and he never ever showed up."

"Richard was thorough and communicated well through out process."

"I had a brand new heat pump system installed in April 2023. They sent subcontractors to install it who were very unprofessional and they left bare wires hanging out of the machine and it did not look like it was installed correctly. It stopped working completely 4 times in 5 months, the last time was on October 10, service tech said, “I really don’t agree with the way they installed it “ he said the wires were barely connected so it kept losing power. He got it working again and left. Two weeks ago it got cold and we turned the system to heat for the very first time. It blew cold air. We made ANOTHER service call. The technician said that a switch had “gone bad” because, “they wear out” we explained that we have never used the heat even once, so how could the switch be worn out. Then they advised they had to order a part. Over a week later the part came in and they returned and that still didn’t fix. Now they say the compressor has, “gone bad” and when we reiterated that we have never even used it so how is it worn out they answered, “they just go bad sometimes” we still don’t have heat, they say they have to order more parts. We asked them to look over the whole system because we don’t think it is installed right and I am genuinely concerned that it is a fire hazard and they looked at it, put electrical tape on some hanging wires and left. We have had to take SIX days off work so far and buy space heaters and we are no closer to having a working system. This unit is less then SIX MONTHS OLD. At this point I have no choice but to pursue legal action. This whole experience has been terrible and has cost me hundreds in missed time at work and I’m still paying for a system that does not work."

"I have been well satisfied with them. I will recommend and use them, again."

"Ok, Jeremy, Ken and Garrett just finished some work on my house for $1,150.39, it was quality work that needed to be done since my house was build in 1950. They even found stuff that should have never been allowed to be in the house, that the inspector missed. Because of all this crazy pandemic stuff going on they have been pulled pretty thin. The only complaint would be that it took several and I mean several times, and dates before they were able to finish the job. With that being said I truly appreciate them coming and staying late the last day to finish the job. We now have a bathroom that for over a year was broken that we can now use, which makes my daughter very happy. I will definitely use them again and recommend this company to others that are in need of plumbing. I also liked how Darren the owner came out and even explained some issues we were having. I appreciate this company, and that they are a small business during this time we need to support companies like this one."

"ITS A WORST EXPERIENCE FORM A MANAGER OF THE STORE TO TALK TO A BUSINESS OWNER. WE HAD ALREADY TOLD THE TECHNICIAN TO GO AHEAD AND ORDER THE PARTS. WE WERE AWARE OF THE COST. ONE OF THE TECHNICIAN TOLD MY HUSBAND TO CALL ON 9-12-18 IF THEY DIDN'T CALL US. I WAS OUT ON 9-13-18 SO DIDN'T GET A CHANCE TO CALL AND CALL THEM ON 9-14-18 AND ASKED HIM WHAT IS THE STATUS OF THE PART? HE SAID WE HAVEN'T ORDERED IT YET WE WERE WAITING TO CONFIRM FROM THE CUSTOMER TO ORDER THE PART. I TOLD HIM THAT ON 9-12-18 OR ON 9-13-18 YOU SHOULD HAVE CALLED US THE MANAGER CARY SAID WHY DIDN'T I CALL THEM TO FIND OUT WHAT IS THE STATUS EVEN AFTER WE HAD TOLD THEM TO GO AHEAD AND ORDER THE PART. THE MANAGER SAID THEY WERE NOT TOLD THAT CAUSE IT IS AN EXPENSIVE PART. WE WERE GIVEN THE PRICE OF THE PART BEFORE THEY LEFT AND THEY DIDN'T BOTHER TO CALL AND WANT TO ACCUSE THE CUSTOMER FOR NOT CALLING AND HANGING UP ON THEM."

"Great company to do business with. I had a small issue with the install, they came back out and made everything perfect. Would highly recommend."

"It went amazing. Great work & definitely worth the price. I will contact them again in the future!"

"The serviceman was polite and did his job. Customer service at this location leaves much to be desired as other reviews stated. Amount charged was more than amount quoted."