Get matched with top small appliance repair technicians in Poulan, GA

"Super helpful"

"Service provider stated that she will charge $800 for her labor and be able to complete the work agreed to from 3/14/24 to 3/15/24 but was unable to complete the job. The job included soundproofing the open basement ceiling areas, finishing/ enclosing the ceiling with drywall and molding and installing panel doors in laundry area in basement as well as put plywood/ drywall to enclose open space next to the basement laundry area. She worked on the ceiling part on 3/14, 3/15 and 3/18 instead. She send a message at 9:32pm on 3/18 saying “I can’t do any more”. She then got upset when we questioned the botched workmanship in the ceiling which was incomplete and left in a haste without discussing anything else with us. She did not say anything about paying her, fixing the damaged HVAC hose, cleaning the areas she worked in or if she will come back to complete the job verbally. Instead she threatened to put a lien on our home. She damaged part of the HVAC airflow as well as totally left the floors full of debris. As well as left the adjourning bedroom unclean and full of left over building supplies. The job was not completed and it looks totally botched. We would like to have the HVAC hose that she damaged repaired or replaced as it may be disrupting airflow and in turn possible raise our heat bill in the meantime. We would like to be partially charged or not charged at all for this job as it has not only totally inconvenienced us, it was botched and also incomplete. This job will need to be totally redone and I paid for building supplies which was in access to $1000 which I would like to be reimbursed for. We would also like to have the area that is now filthy and scattered with debris and the building supplies used cleaned."

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"