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"The customer service was good, the technician came quickly. The price of repair was a bit costly but overall they were competant."

"This company stands behind their work I highly recommend them! We recently had our hot water tank replaced with a national brand; however, within 6 months the unit was totally out. We called them they showed up immediately and after it was determined that the defective part would have to be ordered and we would be without hot water for two additional days without hesitation they picked up a new tank replaced it no questions asked! Thanks, Carl, for all your professionalism explaining everything you were doing every step of the way."

"Super helpful"

"Very professional, organized and punctual. Would recommend to others and I will definitely book again in the future. 10/10!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"He said the damper on my Fridge needed to be replaced and said it would be $515.00 and that he'd be back in three days. Obviously playing me. That cost me $60.00 for ten minutes. The part is $102.00 retail. The install is nothing. Watch a few videos, nothing. The door had a rip in the rubber. He saw it, didn't even address it. I said I would have to think about it. He asked for his $60.00. They can make a nice living doing these quotes. He would have been laughing with all his buddies had I agreed."

"I had a brand new heat pump system installed in April 2023. They sent subcontractors to install it who were very unprofessional and they left bare wires hanging out of the machine and it did not look like it was installed correctly. It stopped working completely 4 times in 5 months, the last time was on October 10, service tech said, “I really don’t agree with the way they installed it “ he said the wires were barely connected so it kept losing power. He got it working again and left. Two weeks ago it got cold and we turned the system to heat for the very first time. It blew cold air. We made ANOTHER service call. The technician said that a switch had “gone bad” because, “they wear out” we explained that we have never used the heat even once, so how could the switch be worn out. Then they advised they had to order a part. Over a week later the part came in and they returned and that still didn’t fix. Now they say the compressor has, “gone bad” and when we reiterated that we have never even used it so how is it worn out they answered, “they just go bad sometimes” we still don’t have heat, they say they have to order more parts. We asked them to look over the whole system because we don’t think it is installed right and I am genuinely concerned that it is a fire hazard and they looked at it, put electrical tape on some hanging wires and left. We have had to take SIX days off work so far and buy space heaters and we are no closer to having a working system. This unit is less then SIX MONTHS OLD. At this point I have no choice but to pursue legal action. This whole experience has been terrible and has cost me hundreds in missed time at work and I’m still paying for a system that does not work."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I have been a Peachtree client since the early 90?s. They have install three units in our home over those years. We also have always been under a service contract which is renewed yearly. Over the years we never had an issues until this year 2025. We just had a service visit and the tech Ronaldo was very thorough. Saw an issue with our system and asked about Carbon monoxide detectors in our home, which we do have. No other discussion. After he left I thought about that question and did some research. I decided to call Peachtree to speak with someone but the call center took a message and said someone would call back within a day. No return call. I waited two days and call again. Same answer. NOW A WEEK LATER AND NO RETURN CALL. There also may be an issue regarding if Peachtree did or did not file warranty on the unit with Lenox. BE CAREFUL. This was a great company when it was locally owned and operated. It has changed!!"