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"Review for Service 1st Pros Heating and Air Conditioning In my hectic and fast-paced life I want to take a few minutes out of my day to share our experience we’ve recently had with Service 1st Pros Heating and Air Conditioning. I want to ensure that I include each of the individuals who demonstrated a level of customer service that was exemplary and professional in every aspect of getting our air conditioner repaired. It is not often in our current economy that we find this kind of customer service from every employee in the business that we interacted with. Our heat pump unit went out on June 30, 2023. When I mean out, that left our home at a steady 86 degrees for eight days. It was unbearable and the Technician who was authorized by our Home Owner’s Warranty company to look at our air conditioning issue stated that the problem was in a freon line going into the external wall and he was not comfortable repairing it. WoW…! My husband searched for and got quotes from several different companies very quickly on line and based upon the number of outstanding reviews, we chose to move forward with Service 1st Pros Heating and Air Conditioning after speaking with the front office personnel, Emma and Lindsay who redirected his call to the appropriate person. Technician Chuck Norris was dispatched to our home on Saturday, July 8, 2023, and verified that the problem was in the freon line and was confident that it could be fixed, but it was later in the day and technicians don’t carry every bit of equipment necessary to fulfill each unique job. He did call into the front office and spoke with Tina to establish a quote. My husband was with him as they spoke in a way that demonstrated her knowledge of these types of jobs, what it required, and how to best get it done quickly. Tina once again demonstrated a sincere concern and commitment to help us get the job done as soon as possible. At the end of the call, my husband had a date of the following Monday, July 10, 2023 for a technician to complete the job. On Monday, Karl Davis arrived promptly as he stated in his text and began the task of repairing the freon line that included welding and fixtures on the external siding. He was very knowledgeable, confident in what he was doing, concerned about the temperature we were living in, but fully committed to getting the job done correctly the first time he did it! After several hours, he came upstairs and looked at the internal air handler and safety switch to ensure that they were all working correctly. Again, this thorough and pro-active approach to repairing our heat pump is not the level of service we experience. Technicians come to fix one thing and don’t look at other indicators of what potential problems could impact the long-term repair of an appliance. We couldn’t be more pleased with our selection of this company as our provider for our air conditioning repair. Every single person we interacted with knew their job well and had an understanding of the bigger picture, thus working together very effectively. We don’t anticipate the need for their service any time soon, but would definitely recommend Service 1st Pros to any of our friends or neighbors!! This company guarantees WOW service and we received that and more!"

"I have been well satisfied with them. I will recommend and use them, again."

"Very good from the beginning"

"Ok, Jeremy, Ken and Garrett just finished some work on my house for $1,150.39, it was quality work that needed to be done since my house was build in 1950. They even found stuff that should have never been allowed to be in the house, that the inspector missed. Because of all this crazy pandemic stuff going on they have been pulled pretty thin. The only complaint would be that it took several and I mean several times, and dates before they were able to finish the job. With that being said I truly appreciate them coming and staying late the last day to finish the job. We now have a bathroom that for over a year was broken that we can now use, which makes my daughter very happy. I will definitely use them again and recommend this company to others that are in need of plumbing. I also liked how Darren the owner came out and even explained some issues we were having. I appreciate this company, and that they are a small business during this time we need to support companies like this one."

"ITS A WORST EXPERIENCE FORM A MANAGER OF THE STORE TO TALK TO A BUSINESS OWNER. WE HAD ALREADY TOLD THE TECHNICIAN TO GO AHEAD AND ORDER THE PARTS. WE WERE AWARE OF THE COST. ONE OF THE TECHNICIAN TOLD MY HUSBAND TO CALL ON 9-12-18 IF THEY DIDN'T CALL US. I WAS OUT ON 9-13-18 SO DIDN'T GET A CHANCE TO CALL AND CALL THEM ON 9-14-18 AND ASKED HIM WHAT IS THE STATUS OF THE PART? HE SAID WE HAVEN'T ORDERED IT YET WE WERE WAITING TO CONFIRM FROM THE CUSTOMER TO ORDER THE PART. I TOLD HIM THAT ON 9-12-18 OR ON 9-13-18 YOU SHOULD HAVE CALLED US THE MANAGER CARY SAID WHY DIDN'T I CALL THEM TO FIND OUT WHAT IS THE STATUS EVEN AFTER WE HAD TOLD THEM TO GO AHEAD AND ORDER THE PART. THE MANAGER SAID THEY WERE NOT TOLD THAT CAUSE IT IS AN EXPENSIVE PART. WE WERE GIVEN THE PRICE OF THE PART BEFORE THEY LEFT AND THEY DIDN'T BOTHER TO CALL AND WANT TO ACCUSE THE CUSTOMER FOR NOT CALLING AND HANGING UP ON THEM."