Athens Plumbing & Well Service

Replaced an original plastic shutoff valve with a metal part. They got fast response when we called. They did a neat job. They were very punctual, they came within 30 minutes after we called.

When we called Athens Plumbing we got a person on the phone, and not an answering machine.  They got us an appointment quickly and within only a few days of our call.  They let us know that billing started as soon as they left the business so we were paying for travel time as well.  The two plumbers showed up on time.

The issue is that we had contamination in our well and we wanted to solve the problem.  We knew that municipal water would solve it and wanted to know how much that would cost, but we also wanted to know what our options were and really what was going on with our well.

Their first recommendation was that we needed an in-line water treatment system.  From our perspective, if we wanted treated water we would just get municipal water.  We wanted to know why our well was contaminated and if we could fix it.  They said not really.  They then noticed that our water supply pipes to our house were on the exterior of our house.  They said they could bury them around the house to help with freezing.  They recommended augering underneath our back porch, which they said was admittedly expensive.

When we asked about hooking up to municipal water they said they could dig us a deep well instead of the shallow one we had.  They said it would solve our problems.  We let them know that we didn't want a new well - we either wanted our current well to work or to use municipal water.  They said that we could treat it quarterly (or more), put in a test system, or they could install a new line... but if they installed a new line our pipes would freeze so really we needed to get more work done.

They never closely inspected the wellhead and only upon explicit prompting did they remove the wellhead and measure our well.  Others had come in and said that our wellhead wasn't sealed (just a slab of concrete over a big hole with gaps everywhere) which probably led to the contamination.

It seems these individuals could have solved our problem, however, it seemed that they were recommending more than what we needed.  Pursuing them instead of other competitors probably would have meant we had safe drinking water.  We just would have paid a lot more and maybe with not as sensible as a solution.

They were trustworthy enough just not with being dollar-wise.

Athens Plumbing was extremely responsive. Arrived next day to look at the well on a newly purchased house that was having problems. Fixed the issue quickly and professionally. Installed a heat bulb to keep it from happening again and got my water tested for me as well. Would highly recommend them!

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We have used Athens Plumbing in the past and liked the quality of their work overall.  However, we have been stunned or shocked by the price to some extent but recently the price for a basic service of just correcting a minor leak and tightening a handle was astronomical.  They had been known in the community as a high priced company with poor customer relations or difficult to do business with.  Because we were familiar with the family and did like the knowledge of a few key employees or owners, we tried to use them.  We even counseled (unsolicited) with them on their perception in the market and how they might be more flexible with how they manage different cases and less rigid to deal with.  We were unsuccessful and were unable to continue to do business with them.  They refused to even address a concern about the time it took for a recent repair and the cost for said repair.  They began scolding us about how we should be grateful for them and glad of our outcomes.  Not willing to listen to customer feedback or work with us. 

We were very disappointed and hope to make others aware so they hopefully might avoid a poor customer relations experience from this plumbing company and avoid getting overcharged. 

Came out right after the big ice storm when my well was frozen.  I called them Friday evening at about 7PM, they were very busy because of the weather, but were able to come out, as promised at 11AM Saturday.  Got my well fixed and running within 30 minutes.  Was expensive, but they did come out on very short notice on a Saturday morning, so I am very happy and will use them in the future.

It went well. They were prompt and professional. I liked them.

I'm surprised this company is getting an A on Anglie's List.  You should see the reviews on Yelp.  I was charged $490 for a really simple job that should have taken one hour.  One of the techs sat around.  Then they began to work up a quote on replumbing the house.  Only later did I learn that the time that it took them to think about this job was costing me $125 an hour.  I still haven't gotten the quote!  I've called twice to complain with no success.  It is interesting to me that Angie's list wouldn't have steered me away from this company.  Yelp, however, is quite clear: They overcharge the customer.  Greedy.

We had a recurrent water leak in our yard that had been repaired 3 months earlier by another plumbing company (very BAD experience!).  When the leak recurred we called Athens Plumbing.  They came out first thing the next morning, quickly identified and fixed the problem in 2 hrs - for less than one third (1/3) the price the other complany had charged us. 
They were fast, curteous, professional and efficient - and fairly priced.  I would highly recommend Athens Plumbing to anyone who needs their services!

They were fairly expensive but the quality of the work was worth the expense. It did take them three fixes to get it alright. They were very prompt, very professional, they cleaned up after themselves, and when something didn’t go right they didn’t wait for two weeks they were there next day and they took care of it. It was a very good service and it is a little unusual for something going wrong the first time, but that doesn’t necessarily bother me if they come back to take care of it until it is done right and they certainly did. You get what you pay for and I don’t mind paying a pretty high price as long as you get really good service and I did. They showed up when they said they were going to show up and they called ahead of time to tell us when they were coming. They were very mindful in terms of working with our schedule. They were friendly yet professional.

They are somewhat expensive but they are very good.

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Well... it was and quot; EXPENSIVEand quot; work. It's been said you can have any 2 of these 3 features:

1. 1. Good
2. 2. Fast
3. 3. Inexpensive

Not all three...
It was $207 to change out the two water heater thermostats... I was forewarned by the plumber: and quot;About $200.and quot; Fair enough...
We got features #1 and #2 -- but not #3. Here's why...
First, their labor fee is $115/hour. I'm going to compare that with other plumbing services, but that sounds a bit high, doesn't it? Imagine a water heater swap out!
Next, they charge from the second their truck leaves the shop until it drives back in... Hmm... That sounds more like cab service billing than from a plumbing service!
In short, we got hot water back the same day -- and the plumber probably holds the award for and quot;most tattoos,and quot; but I'm switching back to Carson Plumbing... Same deal 6 years ago was $125 and included the 2 heating elements, as well...

The first time, they came out within 30 minutes of me calling and had someone deliver a water heater from their shop. Had to have someone pickup 2 parts (a electric cutoff switch and a pan to go under the water heater). The price came in higher than quoted due to the extra travel time to get those 2 parts and the cost of the parts themselves.
The second visit, they came within the timeframe agreed to and were very responsive to my questions and checking things for me even though they didn't find the source of the noise. They did give some things that might cause the noise but didn't recommend trying any of them without knowing for sure.
They also pointed me to a store I could get the correct flapper for my toilet, which apparently doesn't work with standard flappers.

They were able to respond to my call the same day. Within an hour of my calling them they called back to let me know the service men were on the way. In less than 2 hours they had the pipe repaired better than the original plumbing. Their fix is meant to insure that the pipe will not break again (this was the second time this particular pipe broke due to the builders work). I was worried that they would have to tear up or somehow damage the landscaping where the water main is, however they dug the hole and did the repair work without any effect on the landscaping at all. They were very courteous and took the time to look at the other plumbing in my basement and point out a couple of other things the builder should have done and suggested they be fixed at some point. Not only did they repair the broken pipe, they went above and beyond what I expected by moving a pile of wood that got soaked and swept out the water in my basement as a result of the leak. Overall I was very happy with their service and expected to pay a lot more than I did for the repair.

I am new to Athen's, and needed a plumber the first week and later the second week in our new home. We found them on Angie's list and they were very professional and responsive. I called them the first week because there was a horrible stench in our bathroom. Apparently there was a air valve fitted under the sink that had gone bad. The tech found it immediately, replaced it, problem taken care of. A week later we had a leak from our third floor to the ceiling of the second floor. This tech and his partner solved the problem. Since they were already at the house I also had them refit all of the toilets since almost all of them had some flushing issues. They did an excellent job and I haven't had any problems since. The only negative at all is that the tech on the second job could have been clearer communicating with me, but we worked it out and he was always kind and respectful. I would not hesitate to recommend them.

Our well pump burned out on the hottest day of the summer, and Athens Plumbing came out to inspect it at 9pm on a Friday evening, then returned to complete the service first thing Saturday morning. Their price quote was fair, given the level of professionalism we have always experienced from them (over ten years of employing their services). Good, solid, dependable work.

Easy transaction. Not the first plumber we called for the problem. Came out within 6 hours of being called, which was great considering this wasn't an emergency. We looked the problem with them, and had them do a preliminary estimation of what was wrong. They dug, found the source of the main problem, and did an estimate of what it would cost to fix it. There was deck foundation in the way, built over the line by some deck company so that a support pillar apparently crushed the line, but the guys (when they returned next day), dug by hand and got all the broken pieces removed--about 20 feet!! They replaced the line. Nice guys, very professional, prompt, and I would certainly use them again.

They came out after hours and did an excellent job. Everything has been going fine.

Their hourly charge is from when they leave their shop, not when they arrive at your location. I remember it so vividly that they were in and out in less than 20 minutes, but there was a 150.00 charge for service.