Get matched with top carpet cleaners in Buena Vista, GA

"We needed someone quickly so we could move into our home and they really delivered. "

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"OK - not really what I was expecting. That is my issue, I guess."

"From the very beginning, they were professional. Done a wonderful job."

"This is long but if you even for one second consider using them - you might want to read this. We had a small water leak under our kitchen cabinet January 15th 2023. USAA suggested Servpro of Columbus. Having been with USAA for 20+ years without issues - we didn’t think twice and got in touch. Our first mistake! Mediation was done quickly and then there was no contact or any communication or a clear timeline. One morning we had a knock on our door to find 2 guys claiming to be here to tear our wood floor out. We did not let them in and called and told Servpro to inform them that this just isn’t how this was going to work. We then got a project manager, Jonathan. We got some explanations and were sent to Home Depot to pick out new flooring (still confused how we had to go instead of being provided samples). We were told he “had a guy” that could match our kitchen cabinet that needed replacing instead of tearing the whole kitchen out. Workers came a few days later to tear the floor out. He didn’t have equipment to do it and had to go rent it (HUGE red flag in hindsight but we never dealt with anything like this and just didn’t know. They left huge chunks of glue and even wood on the floor that I unfortunately never got images of. They damaged walls and kitchen cabinets with the machine when taking out the floor. You can see in the photos how they thought the baseboards and quarter round should look. It looks like this through the whole first floor. Uneven beyond belief. Every single baseboard is uneven and has paint drips. They did NOT wipe down anything from the huge mess created by taking the floor out before they started painting. Every single baseboard, window frame, fireplace, door frame has wood dirt and particles painted into it. The carpet had paint drips on it, the new wood floor had paint on it (which they removed but it left the floor dull). They also got paint on our TV and when made aware of that - they used a razor blade to get it off which resulted into the TV screen to get scratched up. Nothing was covered before they started painting. At this point we are mid April. We noticed our living room floor was wet. Quickly realizing it came from the water spout that’s on the wall outside they repeatedly used. When calling Jonathan he told us we will have to just get a plumber and that it was not on his workers. After reviewing security camera footage we saw them using our water hose and “pulling” it tightly. The last straw was our kitchen cabinet being delivered - probably a good 4 weeks after we were promised it would be here). Not only was it far from a match but it was made from a different wood (which partially explains that it wouldn’t match). Jonathan was made aware of each issue throughout. We were done! USAA sent out an independent adjuster. He kept shaking his head and told us this was probably one of the worse jobs he has seen. Our new floor was already separating in places, was uneven, had a ton of hollow spots (they never prepped the cement before laying the new floor). After a LONG battle with a company USAA uses (a contract Connections) Servpro was found at fault for all items. They did not get paid and had to pay us for damages (the water hose leak, the TV, getting new baseboards and door/window frames and lots more). I am not going into the huge amount of other issues like cracking our granite counters, never being on time, awful communication, their contractors driving across our yard (we have a sprinkler system), washing their paintbrushes in our sink when repeatedly being told we are on a septic system and paint can’t go into it, and just in general being very unpleasant to deal with. And lots more small issues that all added up to a disaster. I have not had a functional kitchen since March. This sorry excuse of a company has ruined more than just our first floor. We were finally able to get a new company and I HIGHLY recommend Southeast Restoration. They will treat you right. Since my first phone call to them it has been night and day."