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"The latest visit diagnosed a failed ignition valve which needed to be ordered and replaced. They arrived promptly, assessed, diagnosed and ordered the parts immediately. It only took a few days for the parts to arrive and they were able to schedule me in for the service call. The first technician was able to maintain the ignition valve until the new part was available, which was directly responsible for heating my home. The second technician installed the part and was able to assist me in some technical updates on the app and digital thermostats. I learned so much from Michael and appreciated his knowledge and patience. He also fixed a safety issue on the second level and adjusted the air flow for the system. The system sounds so much quieter. It was a warranty issue with no cost."

"They sent Andy out to help us and he did a terrific job in a short span of time. Everything was fixed up, looked and smelled great, and Andy was a very personable guy as well."

"Arrived earlier than I anticipated. Solved my issue quickly, eased my mind."

"It was great. He showed me things that the inspector should have caught that were dangerous and corrected them. He was like a teacher explaining every step as he completed them. I was very impressed and pleased with the work. He even said I could call him back if I had questions."

"I hate to leave a bad review of any business but my experience as a customer with WB Chimney has been terrible. They did a horrible job on my wood stove install and it's been a major headache and expense getting it fixed. I'll say that I reached out to them multiple times over the course of two weeks before submitting this review but never once got a response. I had a new wood stove and chimney pipe installed by WB chimney 3 years ago. My roof was brand new at the time. They were a relatively new company but seemed friendly. After 2 years, my roof began to leak directly from the stove pipe in the ceiling. After contacting WB Chimney, they recommended scheduling a service call where they could *****. Because the warranty on the stove install was only 1 year, I paid them $150 to come out. The technicians assessed the roof and stove pipe and added some caulking. The whole assessment and "fix" took 10 minutes. This did nothing to solve my water leak problem. After contacting WB Chimney again, they suggested that there was probably an issue somewhere else on the roof, which is making its way in through the stove pipe. Their recommendation was for me to have a roofer assess the problem. I had the company that installed my roof come out to take a look. This is a local company who has an excellent reputation and has been in business for 20 years. The roofers assessment was that the stove pipe had been installed completely wrong and was bound to fail from the beginning. The cheap and easy fix of slapping a bunch of caulk around the holes was about as shoddy a fix as one could do. Not being a roofing expert, I tried to contact WB Chimney to see what they had to say. Of course I never heard anything back. With no other option I paid the roofing company another $850 to re-shingle and re-caulk around the stove piping. This was nearly as much as I'd paid WB in the first place for the install. That solved the issue. After a month of heavy spring rains, I have yet to have another leak or any other problem. Again, I contacted WB Chimney nearly a dozen times to see if they had anything to say. Never received any response! If I were you, I'd take my business elsewhere to a company that knows what they're doing"