A Greener South

This company customer service representative is emotionally immature. I don’t know why her brain has not fully formed, but no adult should be at their place of employment speaking to other people as if we know each other socially. Not only that the technician didn’t solve the problem and actually used and repurposed a part that happened to be on his truck to fix a persistent issue. I’ve been having with one of my sprinklers. I would absolutely not recommend this company at all it would be one thing to have poor customer service, but we really good at delivering on your core competencies but when you can’t even do that correctly and have poor customer service, then what is your purpose?

David O. was very knowledgeable and friendly and I was satisfied with the repair. He made some corrections to the original install, that could be potentially problems in future. I will be contacting the original installer. Thank you.

We were very impressed with the service we received to have our sprinkler system repaired. The gentleman that came to our home was on time and presented himself in a professional manner. He diagnosed the problems and gave the upfront cost to fix the leaks. He repaired the leaks in a timely manner. He was respectful. When they finished repairing the leaks, they relaid the sod they had dug up in a neat way so the grass would grow again.

He arrived on time and completed the repairs on time. I am going to hire them again.

Deceptive. Contacted because sprinkler pipe had a leak and would not shut off using the house main valve. I turned off the water at the street, but that meant no water for the home. I found the leak, dug out the pipe and purchased equipment to cap it, but I still wanted to find the outside shutoff valve. The owner contacted me and sounded sympathetic. Said he would send someone out to find the shutoff valve so I could have water in my home. The guy came out and had no clue where the outside valve might be or how to look for it. He had no metal detector as far as I could tell. I told him I was just going to cap the leaking pipe, so he walked to the spot where I had dug out the pipe. There was a tree root in the way, so I went inside to get a sawzall. When I came back, he was clearing more dirt around the exposed pipe. I cut the root, and he said he had a blade on him so he cut the pipe. I pulled out a shark bite cap and placed it on the cut pie. He slapped it hard for good measure. Up to this point we chatted casually. He then apologized for not being able to find the control valve and HANDED ME A BILL FOR $155. When I contacted the owner he said rather coldly, "He could have charged you twice as much." So much for integrity.

Jimmy was amazing. Showed up on time. Friendly, polite, and helpful. Solved every problem and saved us a ton of money. Was a true professional and would highly recommend and use again.

Exceptionally Well Done. Punctual, Fair price, an expertly done. Very professional with great customer service. I highly recommend A Greener South.

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