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"In October 2018 The Pool Guys of Tampa bay AKA TampaPoolPro.com did a resurface of my pool. The staining on the surface after their work was dreadful and very noticeable. See pictures. After months of complaining on my part and months of obfuscation and outright ignoring my emails they reluctantly came and drained pool, without any notification to me and did something to the surface. The stains were worse, see pictures. I would not do business with these people again. The first pix is the first resurfacing, the second is the second resurfacing."

"You know that feeling when you are going to be taken care of. That things will be handled because you paid for a service and will receive said service from professionals. Nope, you will not get that with this company! Of all of unprofessionally handled things with this pool, July 28, 2022 takes a cake! Owner, Chip finally after months and months shows up to fix a bad StoneScape mini pebble finish. He drained my pool without pulling a plug, fixed some small percentage of the issue at best, then proceeded to tell me that draining the pool for 24 hours is fine without pulling the ground water plug, the day before he said 1-2 hours is fine. I guess the overnight does not count and having 1.5 feet of water on deep end counts as “half a pool”! (Sarcasm. 1.5 feet in deep end had to be less then 20% of overall pool water.) The assistant and him worked for an hour sharing a single little handheld 3/ 3.5 inch disk polisher and called me to inspect and then got upset when I said that they hardly anything is fixed, proceeded to tell me how I am unreasonable, how they will not do anything else and pool is beautiful and I quote “not that bad” in rough parts. My kids have cuts from the finish bc the shells and stones stick out so much and if you hit a sharp corner with wet, water saturated skin CUTS & SCRAPES HAPPEN. ALL THE TIME. Not once or twice. EVERY TIME THEY ARE IN THE POOL at least one kid is bleeding. Not a lot, they are small cuts and scrapes but there is BLOOD!! THIS is after we tried to fix it underwater and sanded each area they tell me cuts have happened. Mostly on their feet, but fingers as well and my niece got a cut on her wrist. She did a upside down stand, then turn in shallow end and coming up her wrist grazed the bottom and she was bleeding. He tried to tell me that THIS IS NORMAL! ITS what you expect of mini pebble finish & kids he said, it’s a rough finish he said. They basically drained my pool without real plan to fix it nor intent. And the skimmer finish with ½ inch gaping hole of course could not be fixed by him either. His answer was simple he cant fix it, he does not have the material for it. End of story. The owner operates the same way the crews do, which from our experience was what others have already posted. You never know who is coming or going and when. There were broken promises on top of broken promises for months. Unless you stay on top of crews, things don’t get installed properly and I really can only hope we don’t have any long term structural issues given what finishing crews did that I know is a problem & identified the problem right away. Pavers were not installed in the recommended fashion of layer/gravel/sand/lay pavers/ then sand on top/ then level out with the tool. Sand under layer and tool leveling was skipped which resulted the crews coming back 2 times to level things out to the point of acceptable. Many crews left trash for us to clean, we ended up installing the fence back at least 2x & it was damaged in the beginning bc first crew had no correct screw head bit so they decided to pry it open with shear force and a crow bar. Grass was destroyed by pallets of pavers delivered/deposited on glass instead inside the fence on the much. This is to just list a few issues. I could write pages of what happened while the pool was getting build. In any case, all of that is water under the bridge, the problem is, our pool finish was not done right, it was identified as a problem right away and company refuses to fix it. The pool took double the promised time to build which OK I was understand that, COVID supply chain issues and all of that but the problem is that the end result is poor workmanship on so many levels. This is a small company that had to many issues during building, John left, then Morgan left as he was finishing up our pool startup and things we not handled properly. We had to pester for final inspection and I, the owner was identifying things like missing screws on filter can and pump that would fail the inspection."

"I am always amazed when reading nitpicking reviews from others knowing how great of a job a company did for me as Indigo has done. Heads up folks, construction jobs always have a few challenges. It isn't that they occur, but how they are handled. I choose Indigo Pools based upon their proven track record as I did a ton of research. I especially appreciated the total transparency from Chris when quoting the job. Line by line detailed pricing and options. Are they the cheapest? No, but competitive.Remember folks, you get what you pay for. They did an amazing job and backed up everything they did. Most of the construction "hiccups" were due to our wanting last minute changes and redos. We totally changed the tile on the outside of our spa. We chose glass tile and didn't like it, received a quote for a removal and switch to ledger stone . We also decided to pour a cement under deck well into the job to extend the existing cement deck rather than placing the pavers on compacted dirt and rock to avoid any settling. Again, our choice and the process was seamless. Chris may be matter of fact, but not snobby by any stretch of the imagination as I read in another review. I am a V.P. of sales for a fairly decent sized company and appreciated his professionalism and transparency. He didn't try to up sell me or persuade my our choices of materials, but advised us of the benefits and other options regarding our choices. Chris actually helped us save money by having us come in to review what we had chosen to be certain it was what we wanted. He assisted us in choosing a less expensive glass water edge tile than originally chosen. I am a HUGE pain in the rear bordering on being a bit of a di%k at times when dealing with any work done around my house, but they took it all in stride making me appreciate them even more. The owner Pat made accommodations based upon my many changes and even assisted in ordering additional ledger stone for a decorative wall I was building to eventually install a fireplace.. After the install Indigo felt that the air in my spa jets weren't sufficient, although I had no real problem with it, and installed an air pump system at no cost to increase air bubbles in the spa jets. Jesse, who does maintenance and was also part of the installation team is nothing short of fantastic. Such a good guy and patiently educated me on everything needed to maintain the pool. He's come back a few times to help me with various things and is always a welcome sight. Really, really good guy. I appreciated Indigo's work so much that I drove from Sarasota to Venice to buy my new Weber gas grill from them. Weber sets the price so they all cost the same wherever you buy the grill from. I could have gotten free shipping directly to my home, I wanted to give them the business and drove from Sarasota to Venice to buy it from them. If you are looking for a new pool or any type work done on an existing pool you could not make a better choice than Indigo. We are beyond pleased and would recommend them in a second. I'll surely be using them for maintenance after I get tired of doing it myself. This is a great company. Feel confident in choosing them for your pool install or remodel. We are really, really happy."

"It took a long time (almost six months) to obtain the materials (tiles, pavers, etc.) -- this is was mostly out of the hands of GPS Pools and due largely to global supply chain issues. Once received, the craftsmanship and skill that went into the tiling, pool resurfacing, and deck pavers was excellent. I got quotes from other providers, and GPS offered a fair and competitive price as well."

"This company has NO customer service. After the installation, you would find them inaccessible. The business owner, Jon Huneycutt, does not deal with customers, leaving his incompitent office staff to stone wall the customers. They would put you off. They dont honor their warranty. Dont waste your money on celestial solar."