"Hey [Member Name Removed], sorry to hear your dissatisfaction, however not surprised either. The time frame from this review from the remodel is over four months ago. I know the only reason for leaving this review is because we discontinued your service after your constant badgering, from the beginning of the project to the end. You are only now reviewing this in July because we decided to discontinue your weekly service because nothing could ever be right with you. your pool looks amazing I will not go to far into detail about your project here though because generally, people know reading reviews once someone leaves a book of a review such as yours there is no satisfying you. I will say we are your 3rd contractor though that was actually able to complete your project and get paid in full, so we must have done something right, The only thing we did not get right was choosing to work with you. Have a wonderfully blessed day."

"[Member Name Removed] your vacuum is over 2 years old and out of warranty the part that needed replace had only a one year warranty. We love being a warranty center for all manufacturers, however we have to follow their guide lines. Warranties give us the opportunity to help customers. Your approach to the whole situation was to cuss my employees out when we explained the process, YOU didn't want to listen to it. Your cleaner is still out of warranty, that didn't change. I'm sure you cussed them out too since that is your M.O and they decided to accommodate. I was extremely upset Maytronics went behind our backs to honor it and not do it through us considering the circumstances. WE are not maytronics we only sell there product, not make them. Its more alarming that you stated you were a business man and don't get this concept and your communication was actually terrible through this whole process, we had to hang up on you twice because of excessive verbal abuse. I spoke with the rep Mike and he reached out to you explaining the situation. He said you understood. He also said you would remove this review since then. When the Maytronic sales Rep Mike called to ask why you haven't removed the review after you said you would and he gave you free products to mend the situation you went back on your word, again this is just your M.O isnt it! I will have maytronics write a letter of apology to my company for putting us in this situation and I will poste it here. We graciously accept your offer of never stepping back into our store again. Thank you. I hope you find piece. God bless Glenn"

"Thank you :)"

"Thank you [Member Name Removed] :)"

"Thank you [Member Name Removed] :)"

"Thank you"

"Weeds grew back 2 months not 2 weeks, "it is Florida". I have no control over that though either [Member Information Removed]. I was able to move a crew off of another project in order to complete your job 2 days before Easter and your family arriving in town. We are still servicing your pool on a weekly basis. Your upset because I wont come back 4 months later to pressure wash your deck again. I cant seriously be responsible for algae and weed control for the rest of your life. I am not surprised by this review though because you held Angles List review over our head from beginning to end, in which is why I do not like working from Angies List referrals"

"Yes the pool filter was blowing de powder into the spa. It was our tech who notified the homeowner the day he back washed and added powder to the pool. The filter was over 5 years old so that's a pretty good life on a de filter grid system. We were proactive in letting the homeowner know there was a problem as soon as we noticed it so we could fix it asap."

"The input is appreciated as it is always a good way to better the business, however a few clarifications are needed since these are just a "conclusion" with no scientific testing or clarification done by the homeowner on the actual "pure silicone lubricant such as lithium grease" that I am aware of. We use "Lube Tube" brand lubricant which has PTFE inside it which conditions the o rings and every pool store uses and sells. I suspect the problem is the o ring is over two years old like the homeowner stated in the above review and if I had it to do all over, would of had my personnel sell and bring out a new o ring and lube with the same lube that was on the filter housing. It is white/translucent in color and anyone who uses it can see its a milky white color coming out of the tube. Second Issue I have with this review is the fact that we did not sweep the bottom of the pool. That is correct, we do not sweep the bottom of the pool because that is not part of the service the homeowner selected. Our premium service offers vacuuming the pool floor weekly. Generally where ever you go to get any type of service, if you don't pay for the up charge you don't get the extra work. We would of been more than happy to do the extra work desired and adjust the bill accordingly."