Get matched with top window pros in Riverview, FL

"We started a siding and windows job on our home in early 2024. $100k later, the job is still incomplete and it’s impossible to get them to actually follow through on their commitment to finish the job. Never mind the fact that now the windows are leaking and to them, it’s clearly no big deal because I notified them on April 1st and Will, their General Manager, said that someone would be out to check it out and I haven’t heard from anyone since. I’ve emailed the owner to no avail and in the beginning was told by their Sales person, Heather, that customer service is “their thing.” Yeah right, they got what they wanted out of us and that was it. I’ve tried to be patient but at the point, I’m over it. This is terrible customer service to say the least. They talk a big game in the beginning but just be cautious, they don’t care as much as they say they do."

"My husband and I chose Mr. Build to install a new front door for our home. The salesman was great, we gave our deposit, they took the final measurements and we waited for the door to be installed. We were told the door would need to be modified to fit our home by the manufacturer and it could take a little longer, which was fine. We were surprised when it arrived early for installation and were happy to schedule. Unfortunately, the door had not been modified at the manufacturer and the installer did the modifications on-site, including cutting our foundation and “shaving” the top of the door which left it uneven. He also cut into our new flooring and left a large gap between the threshold and floor which he tried to fill with silicone. We had them return to inspect the work and had to reschedule someone to now place a new threshold transition and also attempt to fix the window moldings. A couple weeks go by and then we start to see gaps of light between the side of the door and the frame from the inside. After multiple unsuccessful attempts to fix the issue and being told it was a tech's last day and he “tried to make it work” we still have the same problems. I've asked what our options were since they aren’t fixing the problems and claim they will “make it right” but the issues are never fixed. I was told by Melanie we would not receive any amount of a refund and they will not pay for another door. Needless to say, after months of dealing with this we are extremely frustrated, beyond tired of the excuses, poor workmanship, and lack of accountability. To spend $3000 to have damage done to our foundation, new flooring, and having light, heat, and outside air coming through the door frame is ridiculous in Florida. We were better off with our previous $200 door from Home Depot."

"Im very happy with this company. Excellent customer service, they treat your your house like their own. i will recommend them to all my family and friends"

"I would NOT recommend this company. I signed a contract in DEC., 2023, My windows were installed in MARCH 2024, and from the start, it was one issue after another. They did NOT put in the window ordered, the crew disconnected my alarm sensor to that window, and buried it into the wall, and did not even have the decency to tell me. The next biggest issue was EVERY WINDOW that was installed, (11), has a DEFECT. It has now been over 8 months and I am still waiting for repairs. KEVIN their coordinator, just gives you lip service. MANY calls and emails go unanswered He does not have the decency to call you back. He goes on vacation and says he'll get back to you but doesn't. I've even sent an email to Mr. AARON SHOHAM, CEO, but no reply. The employees are just as bad. They take your info, and you CONSTANTLY need to follow up. We were misled when they were hired. The reviews, are most likely put up by them. A waste of time, aggravation, and money. STAY AWAY from them."

"Incredible staff"

"Installed 9 windows total and 3 sliding glass doors. Not a single problem after the install. It's been 2 years now since the install. On the day of installation, everything was thoroughly explained before they got started. They were happy to take down all of the blinds and curtains for me. They also moved the furniture out of the way which is something they usually don't do, but they did it since I was unable to have it done prior to the appointment. They walked me through everything after the install and made sure I was satisfied. From the day of signing to the day of install was less than 4 weeks. They had the windows within 21 days of placing the order and got me on their schedule the same week of delivery. I did meet with 3 other companies. I noticed that everyone tried to sell me a window and the ratings on the window. Windoor Retro Pros/Builtry showed me that all of the glass from the manufacturers is all coming from Cardinal Glass. They showed me it was all the same low-e 366 glass and the minor differences between the frames. They took it a step further to show me how the differences in the frames could potentially affect the application of the window to my openings being that I have a wood framed home. This helped determine which product would be best for my home and they even explained why they were ordering all of the windows with a nail fin and slightly smaller. I did not have to do any touch up paint AT ALL because I went with their expertise. Every other company told me I might have to do touch up painting and more which was fine. But I could tell that Joe was not a sales person. He was very technical and even told me that the sliding glass doors would come with 6-inch tracks instead of my existing 4-inch tracks (due to being vinyl products which were thicker) so they would have to cut into my floor and build out on the exterior. The county inspector even said himself that this was by far one of the best installs he had ever seen in his 20+ years of inspections. I WOULDN'T HIRE ANY OTHER COMPANY. Windoor Retro Pros/Builtry were the second lowest bid out of 4 total bids we received. But even if they were the highest, we were set on hiring them. Listen to these guys. They are not sales people. These are real experts and they will treat you fairly. Also learned that Joe serves as their leader and he is a Christian. I don't really care for religion in business but his character was admirable and it just made things much easier throughout our communication. These guys are the best and sorry for such a long review but they deserve a much longer one!"

"Did not start yet will be in November "

"Fast, reliable, affordable, quality service. Was provided."