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"This story goes back a few months but I want you to have the complete context. Back in March 2022, I contacted SW Florida Electric to service the Briggs and Stratton generator at our home. The generator was installed well before we bought the house so I cannot comment on how it was serviced in the past. The technician came and gave the unit a clean bill of health but said he could not touch the regulator because that wasn't his job. He also suggested that we sign a three year service agreement because it would save us money. That made sense at the time given that the generator was important and I wanted to ensure it was looked after correctly. Fast forward to September and the arrival of Hurricane Ian. The generator failed after four hours leaving us without power for 3.5 days. When they came out to look at the unit about a week after the storm, I was told the unit was not worth fixing and they would send me a quote for replacing it. Strange that it was fine back in March when they took a $1,500 service contract for it but then when it failed to work, it was not worth fixing. They did provide a quote to replace it that was thousands of dollars more than competitive quotes. I wrote to them asking them to cancel the service contract. Nothing. No acknowledgement. Just crickets. I don't normally write bad reviews but these guys have stretched my patience. It's pretty simple really. I don't need a service contract for a generator that they say is not worth fixing so please refund my money."

"Excellent the guy was very nice, Professional I will definitely recommend this company professional employees."

"I have used this company many times for multiple homes and businesses over the last few years. In fact, their honesty and integrity as a company are what made me continue to recommend them to clients and even colleagues. I no longer stand by this. They have fallen into the same type of deceptive business practice as many other AC companies. I am unsure if they have switched management or even ownership, but this is not the same company I trusted. Today they were called out for preventative maintenance. The AC worked perfectly fine this AM. In fact, this unit had just been serviced by an experienced technician that they employ 2 weeks prior. It was that representative that told us we were past due for our preventative maintenance and who encouraged us to set it up. Once the technician, Jacalyn Dobberstein, arrived, who has only worked for this company for less than 3 months and had no prior experience in this field, the unit mysteriously stopped working. She did NOT ask my husband for approval of any work that she was doing prior. Rather installed what she thought it needed, charged us for it, and then when it still did not work, had the boss come over. 3 hours later and over $200 later, turns out, she was not accurate on her diagnosis. I understand standing behind your employees but come on, this time the customer was right, you lost a patron. We will never use your services again."

"They could not get a permit in 5 months after contract signing and then Cancelled contract without Cause. This left me without a system and no Tax credit or savings from the system promised. The contract is written to favor them almost on every issue and is small print on the back of the sales agreement. I sent them a certified letter giving them more time to complete the work without a return response."

"If I could give them 10 stars I would! Having been in the service and construction industries for over 20 years, I've dealt with a lot of providers and contractors. I was very fortunate to come across SW FL Air Quality for a last-minute job that needed to be completed ASAP. From my initial conversation with Laura and Abby in their office to working with Mike on a proposal and timeline, I was very impressed with their professionalism, courtesy, and overall attention that they give to their customers. Everything that I was told from Laura and Abby matched with Mike said and vice versa. Its not often that the office and field are on the same page but these guys were a cohesive team. Their pricing was fair and they were able to get to me exactly when they said (actually a day sooner), which was 45 days ahead of their competition. The workmanship, attention to detail, and knowledge from Mike and his crew is exactly what a contractor should provide. I was greatly impressed with everyone at SW FL Air Quality and if you live within 100 miles of their office, you are doing yourself or your customers a disservice if you dont use them. I will recommend them to anyone that needs HVAC work...fan for life! Great work guys and thank you to SW FL Air for doing exactly what you said you would, when you said you would, and providing my project the experise needed to get it done right!!! 10 star review"

"Excellent service! I am satisfied with their service."

"Prompt, courteous and professional service at a reasonable price."

"The technician was great. He was here for a maintenance call. He was courteous and knowledgeable, and he finished the job very quickly."

"Service Contract Experience : Annual Cost $474 w/ sales tax April 7 - Submitted work order via their website for washer repair. April 23 - After receiving no response, I used the text message feature on the website. Larry responsed and found my initial request. He advised his team would conduct a thorough review and promptly resolve the issue as to why no one contacted me. April 26 - I text Larry. He's still waiting for a final update from the team. April 29 - Tech arrives to fix the washer. Advises that he has to order a part. Should take about a week to arrive. May 3 - Text Larry for that final update. No response. May 8 - Text Larry again. No response. I m beginning to think there is no team and Larry is a robot. - As for that part, it's been 9 days with no contact."