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Fafco Solar Energy
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Family owned, serving Southwest Florida for 40 years, with a focus on quality and customer satisfaction. We are a Florida State Certified Solar Contractor, CVC56701. Fafco Solar is the leading solar energy company in Southwest Florida, offering a full line of solar energy equipment, sales, and service. Mention you found us on Angie's List.
Business highlights
51 years of experience
Services we offer
Solar panels, and installation., pool automation, service, solar attic fans, solar electricity (photovoltaic), solar pool heating, solar sales, solar tubular skylights, solar water heating, variable speed pool pumps
Accepted Payment Methods
- CreditCard
Reviews
4.760 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 0% | ||
| 2% | ||
| 5% |
Showing 1-25 of 60 reviews
Denise S.
Dec 2017
I had to contact a lawyer. NO! NEVER!EVER!! HIRE THEM!! Folks, they are incompetent and very unprofessional. They started installing on the neighbor's house, cut their pipes!! They installed the wrong solar controller, staff is very rude and extremely incompetent, not allowed back. They have no one else to send. 5 weeks (35 days!!) later and our solar is still not working!! The wiring is incorrect and the controller is not communicating with the pump, the valve has never moved. SO BAD!!!!
Kathleen B.
Oct 2017
It went awesome! Everyone went above and beyond. I would highly, highly recommend!!
JIim F.
Sep 2017
they were fantastic to work with.... on time, professional service, great response to any issue or question...would definitely recommend them for solar power.
Paul D.
Jul 2017
Falco Solar did a great job from start to finish I did this work in conjunction with replacing the roof John worked with my roofing contractor for a seamless install. There price was very competitive I would highly recommend this company for any of your solar work.
Laura B.
May 2017
I was very unsatisfied with the entire process. I had initially called a different company to fix our salt water pool chlorinator. That pool technician determined that the solar had malfunctioned , causing the water to superheat (it was scalding hot) and burn up our entire chlorinator. After we had it replaced, we called Fafco to try to determine the cause of the malfunction. Dottie, who we always get on the phone, was mostly unhelpful and unsympathetic. As usual, she did not listen to or understand the problem and treated me with indifference. It took them more than a week to get a service tech to our house. First off, the technician did not understand the problem as had been explained to him by Dottie; he implied that such miscommunication was commonplace. He scratched his head and shuffled his feet a bunch and made a couple of suggestions that he said might or might not work. In the end, he had no idea what was wrong, so we opted not to have anything else done. We payed the trip charge of $45, no wiser than we started. We are still left hoping that the overheated water problem does not recur and burn up any more expensive equipment. We have had 2 solar pool heaters installed by Fafco to the tune of ~$7000 over the years, and have used them for all of the repairs. We feel stuck with them and will continue to use them in the future, as we have few other choices, but we were left with a bad taste in our mouths. We feel that we are good loyal customers who are getting second-rate service.
Mitchell K.
Apr 2017
Job done right....great job from initial contact by phone and the technicians work.
Lynne H.
Mar 2017
Excellent responsiveness and transaction. John answered our telephonic inquiry immediately and got the jump on their competitor who called me back about three days later and was surprise we had already hired somebody. Even though I mentioned Angie’s List, we were not offered the slight discount offered AL customers and my husband didn't want to ask for it. The installation was performed while we were out of town and upon our return I was disappointed that the PVC pipe material used in the installation was black and white rather than all one color. Not that a solar system is intended to be attractive but I believe it would have been less aesthetically offensive to have it all one color, namely black, so that blended into our roof color, bronze pool cage and gutters/downspouts more closely. I don't recall seeing a two tone installation previously. However the solar system has been functioning wonderfully and we have been greatly enjoying our pool despite the color issue. They did a great job and followed up nicely to assure we understood the system. They are pros who I would highly recommend.
David H.
Mar 2017
It went very well. They were here and gone in one day.
Donna W.
Nov 2016
Everyone was punctual and professional.
Constance H.
Aug 2016
Spectacular! - From original quote, weekly updates, phenomenal installation process and follow up-it could not have been better! I love the product and have nothing but kudos for the crew.
Response from Fafco Solar Energy
"Thank you so much! We appreciate the wonderful feedback!"
Michael I.
Jul 2016
They were fabulous. They analyzed the system, got it working and even got it set up for online monitoring. They were fabulous, easy to work worth. If you are thinking of installing solar they are great.
Response from Fafco Solar Energy
"Thank you so much for all of your nice words! You have been a pleasure to work with and we are so happy everything is working out well for you!"
Charles P.
Mar 2016
unknown
Response from Fafco Solar Energy
"Thank you for your review!"
Terry B.
Feb 2016
Fafco coordinated scheduling the work well with the roofer, and did a great job of installing the skylights, even though there were some issues to deal with due to roof truss location and our preferred location of the skylights in the ceiling. The owner and the worker were pleasant to deal with, informative, and knowledgeable. When a small leak developed inside one skylight tube after the first heavy rain, They came out and fixed it quickly. In the 10 months since the skylights were installed we have had no problems with them. This is a family owned business, and the current owner, third generation, grew up in the business. I highly recommend them for this type of work!
Response from Fafco Solar Energy
"Thank you so much for your kind words! We truly appreciate your business!"
Les S.
Oct 2015
Terrific! They were prompt, professional, and cleaned up well after themselves. Their sales guy was also outstanding.
Response from Fafco Solar Energy
"Thank you so much for your wonderful review! We appreciate you!"
Kirsten C.
Oct 2015
n December of 2009, we purchased eight 12 foot Revolution
Pool Solar Panels from Fafco Solar in Cape Coral, Florida. Fafco Solar
installed the solar panels. The purpose of these panels was to heat our
swimming pool.
In December of 2014, we noticed a stain on the ceiling of
our kitchen. We investigated immediately and determined that we had a leak in
our roof above the kitchen. We called Camp-Rigby Roofing Contractors the same
day the leak was discovered. They came shortly thereafter and repaired the
roof. Please see the attached invoice for $343.00. Camp-Rigby indicated that the reason for the damage was determined to be,
??Solar system not installed flat to roof & not sealed good??
In August of this year, I was
contacted by a representative of Sanibel Holiday (our property manager) and
told that she found a stain on the ceiling in our living/dining area. We called
Camp-Rigby Roofing Contractors and they came out, inspected the roof and found
several leaks in our roof. Again, these leaks were a direct result of improper
installation of the Solar Panels to our roof. We have photos that show daylight around the fasteners that Fafco used to attach the solar panels to our roof. Camp-Rigby Roofing Contractors estimated the cost of roof repairs to be approximately
$2,000. I told Camp-Rigby that I wanted to have a representative from Fafco
Solar come and look at the roof damage before we had Camp-Rigby repair the
damage.
Immediately thereafter, I contacted Fafco Solar and
explained our situation. The receptionist indicated that they would send a
technician out to look at our roof damage. I gave her the contact information
for Sanibel Holiday with instructions for the Fafco technician to contact them
when they planned to inspect the roof. The Fafco technician did not contact
Sanibel Holiday as instructed but simply showed up at our home. Our property
manager mentioned that she had stopped by our home early that afternoon and the
(single) technician was leaving our property. He mentioned to her that he had
re-sealed the areas where the water was leaking into our roof.
Thereafter, we authorized Camp-Rigby Roofing Contractors to
make the additional repairs. In addition to the repairs to our roof, we
required interior painting to repair the stain on the ceiling.
I never received a return call from Fafco regarding their
technician?s visit to our property, so I called them after about a week. During
this conversation, I was told by the receptionist that they were not
responsible for any of our damages (even though the Fafco technician re-sealed
the bolts that you could see daylight around). She went on to say that ?These
things happen in high wind areas?? I told her that if these solar panels cause
leaks when they are installed in high wind areas, then it would seem that they
shouldn?t be selling them to homeowners in Southwest Florida. I
asked to speak with the manager or owner and she refused to connect me or
provide their name(s) so that I could contact him/her. After I continued to
press her for the contact information of her superior, she told me that she
would have the manager contact me.
Thereafter, I received a call from Troy Hayes, General
Manager of Fafco Solar.
During this conversation, Mr. Hayes agreed to reimburse us
the cost of repairs to our roof, less the cost of their service call. Several months passed and Fafco never provided
us with an invoice for their service call. When I received the paid receipt from Camp-Rigby Roofing Contractors in the amount of $1,947.00, I promptly passed it along to Mr. Hayes at Fafco, with instructions for mailing the
reimbursement payment to us.
Instead of payment to us as promised, we received a letter
from Mr. Hayes which included an invoice
created and backdated to 8/11/2015 in the amount of $1,658.75. The invoice
claims that two men worked 8 hours at our home. Mr. Hayes then offered the remaining $288 in the form of a ?credit,?
rather than the "reimbursement" that was promised us. Why
would Fafco wait nearly 6 weeks (and until after we provided them with the
proof of payment to Camp-Rigby Roofing for the roof repairs) before showing us
their invoice? Our property manager stopped by our home as the one (and only)
Fafco technician was wrapping-up his work. It was mid-day. Indeed, it did not
take Fafco 16 man hours to install the entire solar system when it was first
purchased.
We have correspondence from Mr. Hayes of Fafco provides the following admission from Mr. Hayes:
??Solar panels expand and contract on a daily basis causing them to sometimes ?walk?
themselves back and forth along the roof. Due to this expansion and
contraction the panels sometimes shift and rub against the brackets
occasionally causing leaks..."
As evidenced in Mr. Hayes statement, the solar panels sometimes cause leaks as they did in our case. He
obviously felt it was Fafco?s responsibility to repair the leaks, but not the
resulting damage. This is puzzling and in light of his earlier promise to
reimburse us the difference between our roof repair expenses and their service
call, dishonest. His statement also
references ?roof damage due to a long time leak?? While we did sustain some
minor roof damage in 2014 that we took upon ourselves to repair, the roof
damage that is the subject of this complaint was completely unrelated to the
2014 roof damage and we notified Fafco as soon as we became aware of these leaks.
To date, Fafco has refused to reimburse us for the damage to our roof. Ask yourself whether you want to do business with a group who will not stand behind the installation of the product they sell, despite admitting that their product sometimes causes roof leaks. I have never dealt with a business that promised something to me (reimbursement) and refused to deliver. I would NEVER do businesss with Fafco Solar again. nor would I recommend their services.
Pool Solar Panels from Fafco Solar in Cape Coral, Florida. Fafco Solar
installed the solar panels. The purpose of these panels was to heat our
swimming pool.
In December of 2014, we noticed a stain on the ceiling of
our kitchen. We investigated immediately and determined that we had a leak in
our roof above the kitchen. We called Camp-Rigby Roofing Contractors the same
day the leak was discovered. They came shortly thereafter and repaired the
roof. Please see the attached invoice for $343.00. Camp-Rigby indicated that the reason for the damage was determined to be,
??Solar system not installed flat to roof & not sealed good??
In August of this year, I was
contacted by a representative of Sanibel Holiday (our property manager) and
told that she found a stain on the ceiling in our living/dining area. We called
Camp-Rigby Roofing Contractors and they came out, inspected the roof and found
several leaks in our roof. Again, these leaks were a direct result of improper
installation of the Solar Panels to our roof. We have photos that show daylight around the fasteners that Fafco used to attach the solar panels to our roof. Camp-Rigby Roofing Contractors estimated the cost of roof repairs to be approximately
$2,000. I told Camp-Rigby that I wanted to have a representative from Fafco
Solar come and look at the roof damage before we had Camp-Rigby repair the
damage.
Immediately thereafter, I contacted Fafco Solar and
explained our situation. The receptionist indicated that they would send a
technician out to look at our roof damage. I gave her the contact information
for Sanibel Holiday with instructions for the Fafco technician to contact them
when they planned to inspect the roof. The Fafco technician did not contact
Sanibel Holiday as instructed but simply showed up at our home. Our property
manager mentioned that she had stopped by our home early that afternoon and the
(single) technician was leaving our property. He mentioned to her that he had
re-sealed the areas where the water was leaking into our roof.
Thereafter, we authorized Camp-Rigby Roofing Contractors to
make the additional repairs. In addition to the repairs to our roof, we
required interior painting to repair the stain on the ceiling.
I never received a return call from Fafco regarding their
technician?s visit to our property, so I called them after about a week. During
this conversation, I was told by the receptionist that they were not
responsible for any of our damages (even though the Fafco technician re-sealed
the bolts that you could see daylight around). She went on to say that ?These
things happen in high wind areas?? I told her that if these solar panels cause
leaks when they are installed in high wind areas, then it would seem that they
shouldn?t be selling them to homeowners in Southwest Florida. I
asked to speak with the manager or owner and she refused to connect me or
provide their name(s) so that I could contact him/her. After I continued to
press her for the contact information of her superior, she told me that she
would have the manager contact me.
Thereafter, I received a call from Troy Hayes, General
Manager of Fafco Solar.
During this conversation, Mr. Hayes agreed to reimburse us
the cost of repairs to our roof, less the cost of their service call. Several months passed and Fafco never provided
us with an invoice for their service call. When I received the paid receipt from Camp-Rigby Roofing Contractors in the amount of $1,947.00, I promptly passed it along to Mr. Hayes at Fafco, with instructions for mailing the
reimbursement payment to us.
Instead of payment to us as promised, we received a letter
from Mr. Hayes which included an invoice
created and backdated to 8/11/2015 in the amount of $1,658.75. The invoice
claims that two men worked 8 hours at our home. Mr. Hayes then offered the remaining $288 in the form of a ?credit,?
rather than the "reimbursement" that was promised us. Why
would Fafco wait nearly 6 weeks (and until after we provided them with the
proof of payment to Camp-Rigby Roofing for the roof repairs) before showing us
their invoice? Our property manager stopped by our home as the one (and only)
Fafco technician was wrapping-up his work. It was mid-day. Indeed, it did not
take Fafco 16 man hours to install the entire solar system when it was first
purchased.
We have correspondence from Mr. Hayes of Fafco provides the following admission from Mr. Hayes:
??Solar panels expand and contract on a daily basis causing them to sometimes ?walk?
themselves back and forth along the roof. Due to this expansion and
contraction the panels sometimes shift and rub against the brackets
occasionally causing leaks..."
As evidenced in Mr. Hayes statement, the solar panels sometimes cause leaks as they did in our case. He
obviously felt it was Fafco?s responsibility to repair the leaks, but not the
resulting damage. This is puzzling and in light of his earlier promise to
reimburse us the difference between our roof repair expenses and their service
call, dishonest. His statement also
references ?roof damage due to a long time leak?? While we did sustain some
minor roof damage in 2014 that we took upon ourselves to repair, the roof
damage that is the subject of this complaint was completely unrelated to the
2014 roof damage and we notified Fafco as soon as we became aware of these leaks.
To date, Fafco has refused to reimburse us for the damage to our roof. Ask yourself whether you want to do business with a group who will not stand behind the installation of the product they sell, despite admitting that their product sometimes causes roof leaks. I have never dealt with a business that promised something to me (reimbursement) and refused to deliver. I would NEVER do businesss with Fafco Solar again. nor would I recommend their services.
Response from Fafco Solar Energy
"I apologize for the way you are feeling about our company. I have spoken to our management team and there are a few things to discuss about your case. To start, you mention that you have had a leak in your roof since December 2014. However, our company was not contacted until August 2015. Almost nine months of time had passed allowing damage to occur to your home. In a situation like this Fafco Solar should have been contacted immediately. If contact with Fafco Solar would have been done in a more timely manner we would not be in this situation nor would your roof needed so much additional work from your roofing company. You also stated that your roofing company claims that the panels were installed improperly. However, roofers are not licensed certified solar installers therefore cannot make a claim determining proper solar installation. All of our professional install technicians are thoroughly trained. It was explained about expansion and contraction of panels which cause panels to sometimes walk and rub against our anchors causing leaks, this is correct. However the leaks caused are in the panels not the roof. I believe this was just a simple misunderstanding. As for the amount of time that was spent at your residence, our technicians were on site two separate occasions. The invoice you received was a combination of those two visits. The reason you did not receive the invoice right away was because your wife and Fafco Solar management had agreed to wait until after she sent us the copy of the roofers invoice so we could properly include any credit/debits that would be applied to your account as a final invoice. There is currently a credit on your account as promised, that Fafco Solar will be glad to honor."
Linda L.
Jul 2015
When installing the system they failed to put new connection on the panel box that regulates the water flow and temperature. Stating my husband told them they didn't need to, however my husband had passed away 1 yr previous to having this work done.The solar panels have cracked and leaking, and are charging me $45 each time they come to repair them. The threshold on the roof is rotting from the leaking and the will not come out to correct it. The are actually trying to get me to come out to Cape Coral which is too far to travel. Every time they have scheduled to correct it they do not follow through with appointment.
Response from Fafco Solar Energy
"I apologize that you feel this way. When we did the initial installation we did not charge you for a new controller (the new connection on the panel box you are referring to) because the one you had was working properly and there was no need to replace it. A complete new system refers to panels, plumbing, hardware, and a manifold. The controller is an upgrade as the solar system is completely capable of operating perfectly in manual mode, without any controllers. As I have stated before, the comment that was made by my technician was most likely a mistake, and considering he was not involved in the actual sale of your system should not be taken as fact. Whoever made the decision (Ian Morrissey remembers this being your son) not to have the controller replaced at the time of the new installation did so most likely because the existing controller was still in good working condition, it saved you almost $800 on the installation. The controller itself was not under warranty at that time. The old controller lasted you almost 3 years after the installation before it was time to replace it. Once it was time to replace the controller, I personally spoke with you in depth about your different options. You chose to replace the controller and the actuator with used ones that we had in stock. Normally, we would sell a used controller and actuator for $500, instead we only charged you $250 and came out to install it without charging you a $45 trip charge. As far as the panels go, on 04/28/2015 the son of the owner, Ian Morrissey went to your residence at no charge. During his visit he noted that there was one leak underneath a strap that required plugging two tubes which you were not charged for. Prior to this visit, he was able to determine that there was only one panel that had been repaired and one that had been replaced. Everything else was in good working condition. At that point, it was determined that it was time to replace the controller. If you remember correctly, you spoke to our Operations Manager in depth about your different options and you decided to replace it with a used one for an extremely discounted rate. I would also like to mention that during this visit there was never any mention of your roof rotting or that you thought it was due to our system. Since then, our technician came out again on July 17th, 2015 because you thought there was a leak in your system and that the roof was rotting because of it. My technician determined that the system was not leaking and that the rotting is being caused from a problem with your gutters not draining properly. This has nothing to do with our system, and we cannot be held responsible for it. After that visit, your son called in to our office asking for another meeting with the owner's son. We advised that if you would like to meet with him it would have to be at our office because we have made so many trips to your residence due to a problem that is not our systems fault. I have it recorded that we have come to your residence at absolutely no charge to you five different times in the last 6 months. If you are in need of service to have panels repaired or replaced than I suggest you take care of the past due invoice we have for you afterwards I would be happy to schedule for a technician to come out to take care of that for you. Again, I apologize that you feel this way, but my records do not match up with your negative review."
Marie C.
May 2015
unknown
Response from Fafco Solar Energy
"Thank you for your wonderful review! We appreciate your business!"
Michael H.
Apr 2015
From Start to Finish a very professional outfit. They came out to do estimate and were on time.
Very fair price, Install team was very efficient.
Excellent Job all around.
Very fair price, Install team was very efficient.
Excellent Job all around.
Response from Fafco Solar Energy
"Thank you for your kind words! We truly appreciate you and your business!"
Bill J.
Feb 2015
unknown
Response from Fafco Solar Energy
"Thank you for the great review! We appreciate your business!"
John P.
Jan 2015
unknown
Response from Fafco Solar Energy
"Thank you for your kind words! We appreciate your business!"
Diane R.
Jan 2015
From the initial contact, they were very professional. They were very prompt with the estimate & the explanation of what would be installed. When we agreed to the purchase, they emailed the contract. The same day, we emailed it back, & they gave us an installation date. They installed it on time & for the exact amount of the estimate. They came back to explain the operation when when returned to town. This was an enjoyable experience, & I will gladly recommend this company to everyone.
Response from Fafco Solar Energy
"Thank you for your wonderful review! We truly appreciate your business!"
Kevin B.
Jan 2015
unknown
Response from Fafco Solar Energy
"Thank you for the wonderful review! We appreciate your business!"
Edward P.
Dec 2014
unknown
Response from Fafco Solar Energy
"Thank you for your great review! We appreciate your business!"
Kyle L.
Dec 2014
unknown
Response from Fafco Solar Energy
"Thank you for your kind words. We appreciate your business."
Donald M.
Nov 2014
It went very, very well. They were professional and it was a great experience! I would definitely use them again.
Response from Fafco Solar Energy
"Thank you for your kind review! Dan Morrissey President Fafco Solar Energy"
Licensing
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FAQ
Fafco Solar Energy is currently rated 4.7 overall out of 5.
Fafco Solar Energy accepts the following forms of payment: CreditCard
No, Fafco Solar Energy does not offer free project estimates.
No, Fafco Solar Energy does not offer eco-friendly accreditations.
No, Fafco Solar Energy does not offer a senior discount.
No, Fafco Solar Energy does not offer emergency services.
No, Fafco Solar Energy does not offer warranties.