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"Very professional and friendly. They fixed my fathers pool liner and pump. Highly recommend."

"We hired Grand Aquatics Pools and Spas to install our pool. We received several other bids/quotes and his was comparable in pricing. We felt more secure going with him as he is on site and does a lot of the work himself. He gave us names and numbers of others in the area that had used his company. They were all happy to allow us in their yard to see the pools he had built and discuss his work ethic. Omar the owner is typically good about responding to calls, emails and text messages. Initially we had a delay getting the proper permits to start work but once we got the permits he was off and running. He knew my wife worked nights and it would be impossible for her to sleep during the day with all the work happening. So while she was off work for surgery he worked diligently to get things finished before she had to return to work. He and his staff were always there when they said they would be and if not they let you know why and when they would return. We never ran into a situation, like many others do, where the contractor leaves for days or weeks at a time. Now that is not to say there were not some hiccups along the way but they were always resolved and in a timely manner. He and his staff were even willing to alter or change things with the build out and patio as we asked. Never once did they balk or say NO we have to go according to the plans. They even came back and added an area to our patio after the fact. There were 2 occasions where we were not happy, unfortunately one has yet to be resolved, although I know since finishing our pool he has become even busier than he normally is. One instance was regarding the heater/chiller. We were to get a chiller included in the price of the pool. Which in Florida is a big deal, most likely we would use that more than the heater. We were not told that the chillers had been recalled by the factory until everything was done. Had we known this prior to the installation of the heater we might have tried to explore other options for cooling the pool in the summer months. He did state that since there was no chiller he upgraded our heater for us. No real way for us to know that, though. The 2nd item involves the pavers and pooling of water in our cover patio area. When laying the pavers for the patio they have to be laid in a way so that the water does not run onto the neighbor’s property, which we know at times can be a challenge. Since being laid during big rain storms we now find an area under or patio where the water pools. We have asked for this to be resolved. Omar was even there one day and saw the problem we were having. He seems to feel the problem stems from the rain barrel we have on the side of our home. The rain barrel has been there 10 plus years and we have never had this problem. His solution was to dig up concrete and pavers and install a big PVC pipe out to the seawall. We did not care for that idea. We asked for another Deco drain to be put in like we have on the opposite side, perhaps just larger to accommodate for the amount of water flowing from that side. Since, we have decided to get rid of the rain barrel and try to tie the gutter into another gutter to redirect the water. All in all we are very pleased with our new pool and backyard. We spend more time out there than we have in the 22 years here. We have referred A LOT of customers to him and I know personally at least 4-5 people have contacted him for quotes."

"Deciding on Larsen’s Pool and Spa to build our backyard oasis was the best decision we made! Our designer, Emily, really listened to not only the vision we had for a pool but also for our whole backyard. Her design truly captured our entire vision. Their transparency with their pricing was also impressive. Other pool companies didn’t provide a line-item price of each product used in building the pool. The honest pricing was refreshing to see. It was also amazing to go to the design studio and see all the options that were available within the price quoted. With other companies they would’ve been an upgrade. Reid was our Construction Manager. He was great to work with. Always available for questions, consistent communication, and always on site. The office personnel (Molly, Elicia and Cathy) were always polite, accommodating, upbeat and available for any questions I had. Justin and Mike serviced the pool once it was up and running. Justin was so patient with us. We had so many questions and took so many notes. Justin was available anytime we had a question about taking care of the pool. He was extremely knowledgeable. The owner, Eric, checked in on a regular basis just to see how everything was going and to see if I had any questions, concerns or issues. He’s very personable. Every professional that came out to do their part were excellent and perfectionist. You could tell they took pride in the job they were doing and made sure it was done right the first time. I will be honest; they were not the cheapest, but we felt as though it was money well spent without a doubt! They are the best at what they do, and they built a high-quality product. This includes the experts they hire, their customer service, communication, how they present the project to the customer, their honesty, their knowledge, quality products, their expertise and the overall great disposition of everyone at Larsen’s Pool and Spa. I even got to meet Eric’s dad, he’s so funny and nice! This is truly a family operation that takes pride in their craft, and it shows. The building of our pool went very fast. I was so shocked! With all that said we broke ground on May 3, 2025, and they started filling the pool on July 1, 2025! On July 4th we officially broke it in! A pool built with Larsen’s Pool and Spa is money well spent! Thank you! Eric, we appreciate you and your fabulous team so much! Thank you for bringing our backyard oasis to life! Tanisha Dodson"

"Simply put-Amazed! In the midst of a pandemic, during pool season, when the sun is brutally unforgiving and rain showers pop up unannounced, the process from start to finish was seamless. And FAST! Full marks, across the board for Hawaiian Island and the contractors. Excellent Communication Professionalism Courtesy Prompt responses to every question or concern we had. Outstanding experience, even better result!"

"What I liked most was how professional they were and how they showed up when they were supposed to and got the job done perfect and on time. Would highly recommend."

"M"

"Paul went above and beyond making our pool BEAUTIFUL.. very fair in pricing and the work was top notch.. came back several times to make sure all was well, from chemical balancing to vacuuming my pool.. I'm gonna miss him stopping by to make sure everything is running well.. I would Definitely recommend Poolside to everyone!!!"

"Great communication. Pool was remodeled to specs and education was also give."