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"DO NOT HIRE THIS COMPANY We chose Jack Rabbit based on a recommendation from a friend, expecting professionalism, transparency, and quality service. Unfortunately, our experience fell far short of those expectations. At the time I was gathering quotes, my husband, a professional engineer was not home. He also wasn’t present during the installation. To ensure clarity, I had Jack Rabbit’s engineer/salesperson speak with him by phone. That conversation quickly turned tense, as the salesperson was dismissive and disrespectful toward my husband’s expertise. It was clear the salesperson was more concerned with defending his ego than engaging in an honest, informed discussion. With temperatures soaring and no AC for a few days, I made a rushed decision to move forward with Jack Rabbit, trusting that they would honor their agreement to match a competitor’s quote not just in price, but in equipment and specifications. That promise was a key reason I chose them. Sadly, what we received did not reflect that commitment. The AC unit installed was not the higher-end model we were led to expect, and the discrepancy only came to light after the fact. I left messages for upper management and the owner, hoping to discuss our disappointment and give the company an opportunity to acknowledge where things went wrong. To date, I have received no return call. That silence speaks volumes about their commitment to customer service and accountability. This experience has left us feeling misled and disappointed. What should have been a straightforward and respectful transaction turned into a frustrating ordeal marked by poor communication, broken promises, and a lack of integrity and money out the window. Now that we’ve paid thousands of dollars, to include a one-year service agreement, I find myself asking: do I even dare have them come back? Can I trust them to do right by us? Sadly, they already have our money, and based on this experience, I have little confidence they’ll stand behind their work. If you’re considering this company, I strongly urge you to look elsewhere. Reputation means nothing without integrity, and based on my experience, Jack Rabbit does not stand behind their word or their work. Positive Note: The installer Dejour was excellent, so patient and understanding. So professional and took the time to explain things to me, when others from the company wouldn't clarify. Thank you, Dejour!"

"They were great!!!"

"A slight hiccup sent the wrong one just lost a little time no problems"

"Great job. They came on time and were very thorough and professional. I like the suggestions they gave, but they were not pushy. Would definitely use again."

"Great! Very professional, and they got the unit quickly. I would recommend them."

"Excellent work"

"Absolutely appalled by the unprofessional manner of this company. We called this company as a second opinion for an issue with our AC. After the first quote we had a general idea of the issue but being naive to this matter we thought it best to get a second opinion. The technician- ISMEAL SAMANO- absolutely tried to take advantage of the fact that only myself was here (female,29) and not my husband. After getting the feeling this was happening - I followed my gut and called my husband to have him speak with the tech directly (all of which was on speaker, I was able to hear everything). This tech spoke of many issues - suggested a whole new AC UNIT, and then casually let my husband know he would be "rinsing off the coil, probably won't do much, but may help for now". At the time of payment, I received a total of $221.30. The original price of the quote was $89. Confused I asked the technician to please explain the additional cost. He seemed lost.. Could only say that "I normally HAVE to charge close to $300 for that rinse service, I dont feel comfortable doing to that you. So I charged you the least I could." - Which was around $130.00 for a rinse... of our water. I made sure to ask if this was proper procedure for their technicians to performs tasks on a unit that cost money to the homeowners, without their knowledge. No reply. Before the technician left, my husband and I made sure to ask what exactly that rinse did, are we able to run the unit now at least? This technician told us yes. Although the technician from days prior from COOL TODAY made sure to tell us to try to leave it off as much as possible due to overheating. Scared of what can happen in that instance I made sure to be clear to ask this technician again that it is safe to keep on. He said yes again, just as the unit shut off and can very audibly hear it attempting to kick back on (causing it to overheat). I pointed this out to him and he attempted to say it was because our thermostat was set to that temperature, that is why it cut off. I immediately went to set it lower to show him that is not the case, that it won't kick back on and stay. But instead, this technician absolutely knew we were skeptical of him and his request for payment and that his "rinse" for $130 did absolutely nothing. He nearly ran out the door. After going through all of this I attempted right away to call customer service to inquire if this is proper procedure for their technicians to do this without homeowner approval. Her response was "No, but it sounds like there may have been things said I don't know about, so wait for 12 hours and well get back to you". Absolutely appalled. I greatly pride myself on my involvement with my community and close-knit relationship with my mom groups online. I am happy I am at least able to spread this awareness so all my other Mama's can avoid being targeted by despicable company. Be safe and aware Mama's, ladies, and everyone without proper knowledge!"

"Bought security through ADT mainly for the automation options that come with the system. My spouse loves being able to turn on and off our lights in different areas of the house while we are gone. We travel often, so giving the illusion that we are home is a good deterrent."

"I hired this company to put in a generator after seeing their commercials on TV, and seeing all the high reviews online. I can say that my experience has been horrible. First off, the permitting process took months, just to get the approval to install the generator. After the install, city permitting workers came out countless times sighting issues that needed to be resolved that seemingly didn’t get resolved because they’d get flagged again for the same issues. The biggest being they installed the generator too close to the natural gas line, which caused them to move the generator over about 18 inches and needing to install a giant junction box on the outside wall of my house. Not a great look. During the install and clearing permits, it’s almost impossible to get ahold of anyone to get a status update. I’d call and leave messages, email – repeatedly – before I’d finally get someone to reply. Fast forward a year, I discovered they installed one of the junction boxes incorrectly to my pool heater, causing it to fill up with water… so another repair. Now after the first year they hit you with a $600 per year contract to continue to monitor the generator for issues. Even after I signed it, I still get an email asking me to sign up every couple of weeks.. I’ve responded a dozen times telling them I’ve signed up for the monitoring program and to stop emailing me. Now the icing on the cake. I’m paying $600 a year for them to 'monitor' for problems. Today we lost power and the generator didn’t turn on. Looked at my mobile app, and it shows the cell signal used to monitor the generator isn’t working. I open the generator and the control panel that runs the entire system is blank and not working. Obviously a major problem… and isn’t that why I’m paying $600 a year for Reliable to monitor for problems and fix them before they cause an issue? This monitoring program is a scam. If they were actually monitoring the system they would've seen that my generator didn't exercise on Monday as scheduled, and that I've been offline over a week! Calling to ask that question just got me on the line with some low level customer service person, who can’t do anything but set an appointment a week from now. If you’re going to install a generator, look elsewhere."

"Great service."