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"DO NOT HIRE THIS COMPANY We chose Jack Rabbit based on a recommendation from a friend, expecting professionalism, transparency, and quality service. Unfortunately, our experience fell far short of those expectations. At the time I was gathering quotes, my husband, a professional engineer was not home. He also wasn’t present during the installation. To ensure clarity, I had Jack Rabbit’s engineer/salesperson speak with him by phone. That conversation quickly turned tense, as the salesperson was dismissive and disrespectful toward my husband’s expertise. It was clear the salesperson was more concerned with defending his ego than engaging in an honest, informed discussion. With temperatures soaring and no AC for a few days, I made a rushed decision to move forward with Jack Rabbit, trusting that they would honor their agreement to match a competitor’s quote not just in price, but in equipment and specifications. That promise was a key reason I chose them. Sadly, what we received did not reflect that commitment. The AC unit installed was not the higher-end model we were led to expect, and the discrepancy only came to light after the fact. I left messages for upper management and the owner, hoping to discuss our disappointment and give the company an opportunity to acknowledge where things went wrong. To date, I have received no return call. That silence speaks volumes about their commitment to customer service and accountability. This experience has left us feeling misled and disappointed. What should have been a straightforward and respectful transaction turned into a frustrating ordeal marked by poor communication, broken promises, and a lack of integrity and money out the window. Now that we’ve paid thousands of dollars, to include a one-year service agreement, I find myself asking: do I even dare have them come back? Can I trust them to do right by us? Sadly, they already have our money, and based on this experience, I have little confidence they’ll stand behind their work. If you’re considering this company, I strongly urge you to look elsewhere. Reputation means nothing without integrity, and based on my experience, Jack Rabbit does not stand behind their word or their work. Positive Note: The installer Dejour was excellent, so patient and understanding. So professional and took the time to explain things to me, when others from the company wouldn't clarify. Thank you, Dejour!"

"I will start this review with a positive: they were prompt. Everything went downhill fast. I called for an estimate on the install and relocation of an electrical box for a wall mounted light fixture. The original fixture was a flourescent unit that was still mounted to the wall, however, I wanted to mount a new fixture and would need the wires relocated approximately 4 or 5 inches to the right (requiring a new junction box and electrical box). The two techs arrived and went to work in the bathroom. They closed the door. I should not have let them do that. Rookie mistake. They decided the best way to look behind the light fitting was to rip it completely from the wall (breaking it in the process) and to also leave hot wires protruding from my wall (thanks, now I don't have a working light and I have hot wires sticking out of my wall). Next, they had to look for a stud that may be in the way. Rather than use a handy-dandy stud finder that you can buy in a hardware store for about $10, they decided that the best course of action was to just hack away at my bathroom wall. They then declared with great pride: "yep, there's a stud there". I could have told them that myself without punching a hole in my wall. After that, they then informed me (with a straight face), that the cost of the job would be $600. I think you should be paying me $600. Thanks for wrecking my bathroom. Maybe consider a career in demolition? Just a suggestion."

"At you service AC from start to finish was absolutely amazing! My AC unexpectedly went Matt was able to get me in his schedule within days, arrived at 8am at promised and had a brand new AC system installed by noon. It's been 3 weeks no and everything it's running perfectly. Would highly recommend."

"Great job. They came on time and were very thorough and professional. I like the suggestions they gave, but they were not pushy. Would definitely use again."

"Great! Very professional, and they got the unit quickly. I would recommend them."

"He answered all my questions and concerns gave great advise and fixed the problem."

"Bought security through ADT mainly for the automation options that come with the system. My spouse loves being able to turn on and off our lights in different areas of the house while we are gone. We travel often, so giving the illusion that we are home is a good deterrent."

"Fantastic. He did a great, quick job, while being incredibly nice"

"Great service."

"I hired this company to put in a generator after seeing their commercials on TV, and seeing all the high reviews online. I can say that my experience has been horrible. First off, the permitting process took months, just to get the approval to install the generator. After the install, city permitting workers came out countless times sighting issues that needed to be resolved that seemingly didn’t get resolved because they’d get flagged again for the same issues. The biggest being they installed the generator too close to the natural gas line, which caused them to move the generator over about 18 inches and needing to install a giant junction box on the outside wall of my house. Not a great look. During the install and clearing permits, it’s almost impossible to get ahold of anyone to get a status update. I’d call and leave messages, email – repeatedly – before I’d finally get someone to reply. Fast forward a year, I discovered they installed one of the junction boxes incorrectly to my pool heater, causing it to fill up with water… so another repair. Now after the first year they hit you with a $600 per year contract to continue to monitor the generator for issues. Even after I signed it, I still get an email asking me to sign up every couple of weeks.. I’ve responded a dozen times telling them I’ve signed up for the monitoring program and to stop emailing me. Now the icing on the cake. I’m paying $600 a year for them to 'monitor' for problems. Today we lost power and the generator didn’t turn on. Looked at my mobile app, and it shows the cell signal used to monitor the generator isn’t working. I open the generator and the control panel that runs the entire system is blank and not working. Obviously a major problem… and isn’t that why I’m paying $600 a year for Reliable to monitor for problems and fix them before they cause an issue? This monitoring program is a scam. If they were actually monitoring the system they would've seen that my generator didn't exercise on Monday as scheduled, and that I've been offline over a week! Calling to ask that question just got me on the line with some low level customer service person, who can’t do anything but set an appointment a week from now. If you’re going to install a generator, look elsewhere."