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"This is the most unhonorable company I have ever used. We have been paying $163 a month for lawn care/fertilization. Our front yard was maintained but the back was clearly not given the same attention. We had new sod installed in a portion of our backyard in Feb 2023 and were told they "knew how to handle new sod" and they would make sure it was treated properly. In May/June we noticed the sod started to turn brown/yellow. We notified McGuire of the issue immediately and finally someone came out to notify us of having to adjust our watering and that they "treated it". In July the lawn crew came to mow and my husband asked them if they could take care of the weeds we had growing in our new sod. To which they replied "sure we can do that". I watched them outback with a spray pump and within 2 days the grass had large patches that completely killed the grass. We have been in contact with them about these issues and they "looked into it". We were told that the lawn crew did not spray anything and that they don't even have spray pumps to carry around. So now I am a liar?? Why would I lie about something like this?? What an awful thing to do to a customer who has been paying you $163 a month to not even do the job properly. Several times they have had to come back because they couldn't even mow the grass properly. They would use a weed whacker instead of bringing the mower to the back. They would miss several spots, weeds in flower bed etc. They would come out after we put in a ticket but why would I even have to bother making sure the service I am paying for is done and done right? Ridiculous. I should have listened to the previous negative reviews. Now they want me to pay for KILLING my grass. Grass that I worked hard to pay for. Obviously they do not care. Especially when people will continue to pay these high amounts for a 10min half done job. I don't know what happened to customer service but it surely doesn't exist here. PLEASE TAKE YOUR SERVICE ELSEWHERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"When the person that serviced the house retired last year-I was not impressed with their work. Not terrible-but in my opinion not worth the price they charge."

"A raccoon intruded in the attic of a house and Trapper John was contacted for emergency service as a family was living in the home. Although the issue was eventually resolved I WOULD NOT RECOMMEND due to my experience with the team from contact to the technicians. What went wrong: 1. Not sure if he still works there, but, my primary phone contact was Scott. He was rude a few times throughout the days it took to resolve this issue. 2. I believe due to the nature of their work commonly being emergency services they are able to overcharge especially by offering a price on the spot during the consultation. 3. Technician and phone contact assured me the issue would be resolved within 24 hours and the issue persisted for over 72 hours with me having to continually follow up for updates on their plan to resolve this issue. 4. The technician did not properly secure a hole he had to open in the ceiling of the house to remove baby raccoons and endangered a family living there when one fell through into the living room. 5. Terrible recommendations knowing a family was living in the home: After having difficulties capturing them, a suggestion was made to "leave baby raccoons in the attic to die and let the house air out", a suggestion was made to cut a hole in the roof at 8:30pm on a Sunday with no plan/ability repair it immediately. 6. Part of the service was replacing soffit vents for prevention and when I stopped by the house after service was complete several vents around the house had not been replaced and I had to contact Trapper John to have the technician return and replace those. Overall the job was done and I was given a year long warranty on the raccoon removal and soffit vent replacement. Fortunately, the issue did not reoccur however I would not recommend this company if you find yourself in a similar situation. FYI: A day after posting my review on another platform, I was contacted by a woman at Trapper John and offered a partial refund only if I agreed to remove my review. I refused as I believe it's UNETHICAL and potential customers deserve honest and authentic reviews for the services they pay for. So I will post my honest experience on all platforms I am able."