Florida Pest Control

When the person that serviced the house retired last year-I was not impressed with their work. Not terrible-but in my opinion not worth the price they charge.

We had a regular person who sprayed the home. He was thorough but recently retired. One person came out with a trainee & spent 5 minutes before he left. The previous owner had two termite policies. The price continues to rise yearly. I have spoken to management several times & basically told take it or leave it. Subterranean policy is $280 a year which is odd because it should be guaranteed for at least 5 years. The pest control has also risen. We are from South Florida where prices are usually more expensive. Prices here are higher here. Other neighbors with larger homes pay less, which the company can’t explain. Time to search for another company.

They took care of the carpenter ant infestation quickly and professionally. However, I also had rats. After loading the traps they said they would check them. Three consecutive times nobody arrived, and I was told that a request had never been filed in their ticket system. When they sent a supervisor he told me that he could not speak to the actions of other people. Nobody expressed an interest in addressing the poor customer service until I cancelled my service. Now I get phone calls and letters asking me to give feedback. When I called to let them know what the issue was, nobody returned my call.

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We've lived in this area for 12 years now and have used Florida Pest Control on multiple occasions across the years. Each time their initial service was excellent. They were prompt, courteous, informative, and seemingly on target with their treatment plans. The problem with this company arises not with the initial service, but with ongoing service appointments. They either show up and provide poor service, or fail to show up again at all, forcing the customer to call back and push the issue.

For the ants, the technician did an excellent job of locating and isolating the source of the infestation. He sprayed and distributed granules for the problem, but it had virtually no impact. Weeks later, we spent additional monies in an attempt to resolve the issue ourselves, but it persists.

The larger issue, with an armadillo tearing up the yard; we were advised to pay for a quarterly program to eliminate pests in the ground that were their food source and attracting them digging for grubs. The tech told us that we would not see immediate results, but that the issue would resolve over time, with a noticeable drop of activity over the first application, and virtually zero activity after the second application. That second application was completed on 8/5/15, and armadillo activity is WORSE than ever. The second servicing was performed while our backyard was completely flooded (under several inches of water) and on a rainy day to boot. In other words, it had zero effect because it wasn't even possible for the tech to treat the entire yard, much less to do so effectively. However, he did so and signed off on the treatment while we were not home.

I have found that this is a common issue with the company. Subsequent services are shoddy, and as others have stated, they invest a lot of time in trying to upsell additional products instead of providing good service on existing contracts. I had not used them in several years and thought I'd try them again in hopes that this attitude might have changed, but I find that it hasn't. I cannot, in good conscience, recommend Florida Pest Control.

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Purchased an existing home that had issues and called Florida Pest Control. They took care of all the issues, were very professional, always on time when scheduled, and everything they have done has met my expectations. Will continue to use their services.

Went well.

They did a great job on spraying but.....they harass you to buy other products like screens for your gutters that don't work and don't seem to be very knowledgable about their products they are selling. They kept asking my 75 year old mother to buy the screens for her gutters and she kept telling them no. They finally harassed her so much she bought them for my daughters house. Total waste of money. The pine needles get stuck in the screens and you have to guy up on your roof and pull them out constantly. Don't buy them!

Very well. Responsive, Professional, Interested in Customer Satisfaction Have service ongoing on multiple properties. Very happy with this firm.

They are well known in our area. They have done our termite work for us for the past several years. We have never had any negative issues with them at all. We are completely satisfied with the quality of work they have always done well.