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"Lesson learned. Always get an estimate. BEFORE the work is done. At least a digital copy. Arrangements for the project were made, with some one named Lynn, for the company to send someone to complete the work. We were quoted over the phone 4500-5000 which included a mold test. A sub contractor with an entirely different company (National Mold Company) was sent. When the contractor arrived, he stated that the job would be much more simpler than first thought. This led us to believe that the job would cost less, no. All said and done, they charged $5500. All said and done, it's almost like no work was done. The stains and the smell are still there. Only one actual board was taken upon the attic room. The ceiling in the bedroom was primed and painted but are still visible and have a funky smell. At this point I'm going to. Do what we should have done; Do the job ourselves. Just now with $5500 less dollars in our pockets. A detailed receipt was not given even though it was requested."

"A full air analysis and moisture content analysis were done, the information was compiled into a remediation protocol. This company is very good at what they do and the protocol will serve to guide contractors to fix our issue. Very professional and courteous interactions were had with all contacts of this company. They were very thorough compared to similarly priced services and offered a more complete analysis than we could find elsewhere."

""Wanted a $5000.00 deposit" unless my mom ( Elderly & has COPD) had a claim number which she ended up getting. One Crew Leader showed up to handle the initial emergency service call. Only a portion of the work was done until coverage could be confirmed which was somewhat understandable. Did not follow up with monitoring the next day (Sunday), which is standard with drying equipment onsite, nor a call back as promised, as to when a crew would be back onsite Monday. A call was received 10:00AM Monday, that coverage was confirmed & that an "estimator" was going to be onsite at 3:00PM. Meanwhile baseboards were buckling from the walls and visible water damage signs on ceilings. I had expected a crew in the morning, to continue ongoing necessary demo. The response from the office was somewhat rude and was refused a managers number to call. I've worked 15 yrs as a Production/Operations manager for an owner of three Servpro franchises and became quickly unhappy with this particular franchise, thus they were told to remove their equipment. Not only have they missed out of easy mitigation money but the restoration work as well. I am presently working with another Servpro to handle this water damage loss and am much more at ease with the professionalism at the get go!"

"roof leaking. they don't return phone calls will not honor warranty .And to. top it off the roof failed inspection and I cant get a co. went to place of business and gave them copys of the hole in my roof which they shingled over and now I have black mold and will need to replace insulation and drywall. The reason for the new roof in the first place"

"Based on the many reviews I had high hopes for Armstrong repairing water intrusion, and damage to my wood floors. Things started out OK with the easy part, removing wood planks with mold, drywall and applying antimicrobial spray. Then things dragged on with unkept promises to get someone over to evaluate the wood floors and further develop the plan. Most of the latter was being done with the “project manager” showing photos to others with experience or opinions. When the conclusion was a need to break through from the inside of the house to the outside through the stucco, I asked for more clarity, like someone actually coming over, showing me the what and why, so I understood better before assuming they had found the right source of the intrusion and solution. Previously another professional had inspected the damage and he had a different opinion. This person had 6 licenses, including building contractor, roofing contractor, and mold remediation. Armstrong’s initial response to my request for more clarity was “then why not have your friend do the work?” I explained this was not a friend, but a referral, and the man being semi-retired did not have the crew to do that small a job these days (and he also had great reviews). But that was not the point. I simply wanted someone to come over and show me what needed to be done and why before creating holes in my exterior wall. We made an appointment for 11am on a weekday and I worked my schedule around that. No one showed up! By 11:30am I called the missing project manager, Jason. Oh, he had intended to notify me by email that he wasn’t coming, they weren’t going to do the work they had started because they were already backlogged, and give me names of other possible contractors. Sadly, this was consistent with telling me he would have the floor guy come over and discuss what could be done, and that too never occurred. Maybe on really big jobs these folks are more motivated? But still, show some basic respect and keep your word or cancel an appointment instead of just not show up. I also left a message for the two owners to please call me. I never heard from them either. Fortunately, I did find an alternative company and they have been reliable. These folks were thinking along similar lines as Armstrong, but had the professionalism to take the time, finish the exploratory work that Armstrong didn’t, and explain options with clarity. And they have been reliable and professional. I realize there are many positive reviews here, and I’m sure there is some explanation for this. But since the owners didn’t bother to return a simple phone call so we could discuss it, and have a project manager who just blows off appointments, getting quality service at Armstrong seems to be a random event."