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"DO NOT HIRE THIS COMPANY We chose Jack Rabbit based on a recommendation from a friend, expecting professionalism, transparency, and quality service. Unfortunately, our experience fell far short of those expectations. At the time I was gathering quotes, my husband, a professional engineer was not home. He also wasn’t present during the installation. To ensure clarity, I had Jack Rabbit’s engineer/salesperson speak with him by phone. That conversation quickly turned tense, as the salesperson was dismissive and disrespectful toward my husband’s expertise. It was clear the salesperson was more concerned with defending his ego than engaging in an honest, informed discussion. With temperatures soaring and no AC for a few days, I made a rushed decision to move forward with Jack Rabbit, trusting that they would honor their agreement to match a competitor’s quote not just in price, but in equipment and specifications. That promise was a key reason I chose them. Sadly, what we received did not reflect that commitment. The AC unit installed was not the higher-end model we were led to expect, and the discrepancy only came to light after the fact. I left messages for upper management and the owner, hoping to discuss our disappointment and give the company an opportunity to acknowledge where things went wrong. To date, I have received no return call. That silence speaks volumes about their commitment to customer service and accountability. This experience has left us feeling misled and disappointed. What should have been a straightforward and respectful transaction turned into a frustrating ordeal marked by poor communication, broken promises, and a lack of integrity and money out the window. Now that we’ve paid thousands of dollars, to include a one-year service agreement, I find myself asking: do I even dare have them come back? Can I trust them to do right by us? Sadly, they already have our money, and based on this experience, I have little confidence they’ll stand behind their work. If you’re considering this company, I strongly urge you to look elsewhere. Reputation means nothing without integrity, and based on my experience, Jack Rabbit does not stand behind their word or their work. Positive Note: The installer Dejour was excellent, so patient and understanding. So professional and took the time to explain things to me, when others from the company wouldn't clarify. Thank you, Dejour!"

"Excellent service"

"We called on a Thursday requesting a quote on a complete A/C replacement. Tyler came out the same day. Tyler was very professional and answered all of my questions. My husband came home from work just as Tyler was finishing up, and he was happy to answer questions my husband had, as well. The quote for the complete replacement was in my e-mail inbox before the end of business that day. We accepted the quote and hired HomePro for the replacement. Tyler's crew was out first thing on Monday morning. The crew was so polite and and efficient. When I came home from work the crew was just finishing up, and other than the new unit in my garage and outside, you would never have know they were there. They cleaned up everything, answered all my questions, and helped me to figure out how to use the new thermostat in the house. We have signed the yearly service agreement with HomePros and are looking forward to a long relationship with Tyler and the HomePros crew."

"The technician was great. He was here for a maintenance call. He was courteous and knowledgeable, and he finished the job very quickly."

"Prompt, courteous and professional service at a reasonable price."

"We have them come out to do regular maintenance. They are a great company. Very knowledgeable. They get back to you right away."