On the Monday before Thanksgiving, our oil furnace quit working. We buy our oil from Griffith Energy Services and have a furnace service contract with the company as well. Early Tuesday morning, a technician arrived to look at the furnace and said that it needed to be replaced as the firebox had collapsed and was not repairable. The damage was extensive enough that he was unable to even do a temporary repair to keep the furnace in operation until it could by replaced. Before he left the house, the technician contacted the equipment sales staff, who promptly phoned us and set up an appointment for Tuesday afternoon. The salesman thoroughly explained the furnace replacement options and the costs of each. As soon as we had made a selection, he set up installation for the following morning. The installers arrived bright and early on Wednesday and had finished the job by early afternoon, despite several unexpected complications in the installation. We were truly thankful for the rapid and professional response, particularly on the dat before a holiday.