Get matched with top basement leak repair pros in Willimantic, CT

"Hello my name is Patricia i am the wife of one of Kevin Smith workers and mother 4 childrens i took the liberty of writing in this place to make a public complaint since the company is hiring workers deceiving them by making them work long hours and when they complete the ir Beging to put obstacles in their way to receive their payment"

"The visit to my home in West Hartford was a nice affair. The technician explained everything. He even mentioned that I had to get a plumber to remove the sink away from the wall, so the work could be done to repair the window and wall area, but I did not hear him mention that I had to pull permits. The problem with this permit pulling issue is that I never initiated the pulling of permits, and this also is a red flag for me. The pulling of a permit should always be done by the contractor who is doing the job. It ensures that the permit pulled is to code. It ensures that the permit pulled follows local ordinance and CT. laws and statutes regarding construction, and that also includes consumer protection mandates in the State of Connecticut. Having me pull the permit to allow the CT. Basement Systems to do the work is a big, red flag, and it can result in my home owner's policy being cancelled if the permits are pulled either after the fact, or the permits pulled do not line up with the inspection process. I can also be fined by the town for pulling permits after the fact too. I've had my furnace replaced. The plumbing company who replaced the furnace followed state law and guidelines. Especially, since funding provided through a loan from a Credit Union chosen by the State of Connecticut ensured that permits were pulled correctly, legally. The same applies to my roof being replaced. The roofing company pulled the permit. Having a customer whom you are charging in excess of $20,000 to pull a permit is putting that customer in legal jeopardy, which is unacceptable. If I sell my house, and I had the work done in my basement, and the permits were pulled by me. The person who bought my house could sue me for an incorrectly pulled permit. How would I answer questions from the town about the technical aspects of the job, which should be handled by the contractor directly? Why introduce another layer of bureaucracy that slows down communication? Have the contractor pull the permit, so that the contractor and the municipality, town or city can communicate directly, and the pulling of the permit is done correctly and legally. How would I know, when the town should be doing an inspection during or while the job is being completed or after the job is completed? This should never be a requirement of the customer to pull the permit for a job to be done. The tech who visited my home mentioned that I had to hire a plumber to move a basement sink, but they did not mention about pulling of permits, but I went and re-read the quote again, and it is at the bottom of the quote page under "Customer Will" that states not only hiring of the plumber but also pulling permits and scheduling inspections. I did not have this job financed by CT. Basement Systems. I, instead, decided to get a home equity loan. If I did not get the home equity loan, then decided to go with CT. Basement Systems financing, then I would be screwed. The best thing I did was slow the process down, seek my own financing, and ask larger, bigger, deeper questions that prevented me from making a mistake by allowing this work to be done."

"Dustin and his team were fantastic from start to finish on our bathroom remodel. They worked tirelessly to make our vision of the room a reality. During the entire process they added their expertise and design knowledge to help us refine what we wanted. Their workers were professional and courteous every day. And when something wasn’t quite right, Dustin was there to make sure it was replaced or re-done correct. We couldn’t be more happy with the results. 100% Satisfied!"

"Professional and efficient tech."

"Mike and his crew were wonderful, knowledgable, professional and efficient. The quality of the work was outstanding and the whole process was smooth and easy! Can’t recommend them highly enough!"

"Working with Chris and the greater group of Dynamic Basement was an absolute pleasure. From day one, Chris went above and beyond. Starting nearly a year prior to starting our project, Chris was one of the only businesses to answer our initial quote questions. We were not ready at the time, but that did not stop Chris from continuing our conversations and answering our many questions. Fast forward a year later and selecting Chris and his team was the best decision we made. His attention to detail, genuine care and priority for meeting our vision and needs, and craftsmanship is only the tip of the iceberg when you work with Chris and each of the professionals he works with. We were so thankful for the clear and consistent communication, continued willingness to answer our questions (and there were many!), and how he treated us as friends rather than clients. Our finished basement is beyond our expectations, meeting our budget and timeline needs. Chris was able to work with us through every detail, never overlooking or disregarding what we wanted. My family and I highly recommend working with Chris and Dynamic Basements for exceptional quality!"

"Timber and Megan are consummate professionals who are timely, hard working and detail oriented. I was very fortunate to have them realize a project that was centered around creating an in-law apartment in an existing space in my home for my father. They worked with me every step of the way which resulted in a collaborative design with a nautical theme. The end result is stunning and everyone who sees it wants to live in it! Thank you Timber and Megan for making my vision a reality."

"Everything went extremely well. Edgar and his crew are very friendly, professional and efficient with their work. I would highly recommend Rock's for any project and will continue to use them for future projects."

"Excellent. We added a bathroom and a bedroom, took down paneling and completely redid the family room. These guys did all the electrical work, plumbing work, flooring, painting and everything else. Amazing communication, stayed on budget, worked very well with us and the work was done quickly and exactly as described. Any issues were immediately dealt with. Any questions were immediately answered. Would absolutely work with these guys again and would recommend them!"

"Cayden was very professional and polite. This visit was for yearly Maintence of my sump pump. "