Charles Zuccaro Waterproofing & Masonry

Charlie was so professional, knowledgeable, and overall friendly and polite. He arrived when he said he would, was very flexible with his schedule due to weather and was a pleasure to have. He really went above and beyond for us as first time home buyers and really shared some great info. The kids loved him and he took time to talk to them and make even the dog comfortable. Even after his service, he took the time to help us identify another issue, and gave us great advice on some things we can do to improve our basement as well.

Charles arrived on time. He is a true artist and gentleman!!! The repair looked better than the original!!! We would highly recommend Charles!!!

I hired Charlie to fix two cracks in my mother foundation and couldn’t be happier! Charlie is the best in his business and I’m lucky to have found him. He was easy to get ahold of and to work with and he was extremely fair on price. I can't say enough about the excellent job he did, inside and out. I highly recommend Charlie

Charles excavated and removed an old, clogged and deteriorating drain pipe that was causing groundwater to enter our basement. Installed a new check valve, which is working great. Also rebuilt a window well, removed and blocked up an old and unnecessary basement window, and repaired and applied stucco to a portion of our exterior foundation. Arrived early and promptly each day. Very happy with his work.

June 8, 2020, the job was bidded and subsequently accepted with scheduled time to start in approximately two weeks. Subsequently two weeks later, on June 22, Monday, a specific start date for the following Thursday at 8:00 am, was given. On Thursday at 7:15 am, a call was received and half hour later during a call back, the contractor stated he couldn’t do the job because it was too much work. It should be noted that he was the one who expanded the some of the work to be done. I feel that the contractor failed to perform as promised and lacked professionalism by cancelling at the last minute. I feel he strung me along for two weeks then got better job to do. Everything was fine on Monday to go ahead but Thursday the same week it was too much.

I hired Charles Zuccaro just recently to help me Waterproof my old basement, no small project indeed. With over 45+ years of experience I was lucky to find someone who had his level of expertise. He was great to work with, honest, trustworthy and was extremely fair on price. I can't say enough about the excellent meticulous job he did, paying attention to every detail inside and out, with no short cuts. Charlie is committed to giving his customers the best he has to offer, with energy and excitement in a job well done! I would recommend him 100% (5+ Stars!)

Went very well

He was honest, punctual, and went above and beyond what was expected! I am so pleased with the result! I highly recommend him.

Charles Zuccaro sealed a crack in my basement foundation in 2016 and gave a lifetime contract if it ever leaked again. In January, 2019, a minor leak (less than a cup of water) developed and Charles completely redid the sealing job at no additional expense. He was on time, polite, very experienced, and will continue to stick by his liftetime guarantee. I highly recommend his work.

Charles is the best!!!! You can't find a more enthusiastic or honest man. He guarantees his work for life. Try to find that anywhere in the world today. I would call him in a heartbeat for any repairs.

Charles is the best!! He was the only contractor to correctly diagnose what was causing our chimney to leak water into our garage, and formulated a strategy to correct the problem at a fair price. Charles goes over and beyond in his work to do things perfectly. He also built beautiful blue stone steps on a landing that had sunk and shifted over time. He installed footings to ensure that the steps would no longer shift, leveled the steps and installed beautiful blue stone steps. Charles is wonderful to deal with and we plan to use him for future projects. A+++

Contacted twice for a quote. No response.

Very knowledgeable and experienced contractor. Work was performed quickly and accommodated my schedule.

Charles performed the job right on time for a great price. The work was extremely professional as was Charles himself. He quoted me a very reasonable price, better than I could have gotten from competitors. Upon starting the work the job became more extensive than originally thought requiring additional supplies and labor. Charles did the additional work for no additional charge which was very impressive. I highly recommend him for any basement water proofing but he also is an accomplished mason so I would use him masonry work, chimney repairs and he like.

Charlie did most of the work by himself with a helper from time to time. He not only cut the openings for the windows and door, he installed them. Our window wall came out perfect. We now have a grand view of the lake.

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It went great, he did a very good job and went above and beyond, Meaning at the base of the step was a extended area of concrete slab or landing that went around to the base of my deck. There was area chipped, corner broken and some flakey spots, He repaired/fixed it all. WE didn't even discuss that, he just did it and for the same money we agreed upon. So now not only is my step fixed the whole surrounding area is complete and looks great. I am very pleased and would absolutely use him again.

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In 2010 I hired Charles to repair a small leak in our basement wall. He did an excellent job and provided a life time guarantee. Recently I noticed a small amount of moisture seeping through the repair site.  I called Charles and with no questions asked he came back and spend about 3 hours chiseling out the hydraulic cement he put in 5 years ago and applying new hydraulic cement. He extended the lifetime guarantee to any future owner of the house and charged nothing for the repair! 

1. Did not honor his original signed quote.
2. Job took far longer than agreed upon and not completed as promised.
3. Inconsistent showing up to work including "too tired" to come.
4. Threatening tone of voice in person and on phone, as witnessed by others.
5. Basement not fixed properly. Still leaked after job completion.
6. Has appeared on property without notice.
DO NOT USE THIS CONTRACTOR!!!!

Called the number. The person pickup the phone talk all time and won't
let you say a word. Advertising he's best. I ask him if he can come out.
He said he won't and he ask if I also called other places. I said I did
and he said why don't you hired them instead then hung up. The place
don't have a real address either something I realized in case if you
need to complain I don't think you can. Beware!
I normally don't write any bad reviews unless I have to.

Charles is a confident craftsman. At first, Charles's overconfidence may appear suspicious and questionable, but you will soon realize that he is hardworking, punctual, and most importantly....honest. The reason we chose Charles is because he came highly recommended by one of our neighbors, his price was most competitive, and 100% right on with assessing the problem. Other contractors had provided contingency cost estimates that would have jacked up the cost. Charles's quote was right on with no surprises.
The entire work took about a week and half. Everyday, the crew came promptly by 7am. Charles and his team prepared the work area with tarps to protect flooring, stairs, and carpet. The team began jackhammering and demolishing the concrete floors about the perimeters around footprint of the basement. Where there were obstructions, lots of hand digging was required. Because we have no easy access in and out of our basement (except through the stairs and through the first floor of our house), Charles and his team had to hand carry out the demolished debris one bucket at a time to fill a large dumpster.
Charles tested the city drain system to make sure it was working.
Once the debris was removed, Charles dug a deep central well where the drain system converged and laid down perforated pipe around the perimeter of the basement and created the gravity drain system. Crushed rock/gravel was laid along with the piping and then sealed up with concrete. Additional work was done by brick and mortaring part of the fireplace hearth, and Charles went further by sealing some cracks in our garage floor (which has nothing to do with our basement leak) without additional charge.
After all the work was done, Charles and his team returned to the house and meticulously cleaned up all the tarps and the mess.
Overall the experience with Charles has been outstanding. There were no surprises and the work was done professionally. Through our experience with Charles, we learned that Charles does not just "fix things", but provides solutions to problems. We own multiple properties and will call/recommend him for such complex work again.

Excellent craftsman. One of the main benefits of Charles is he himself does all the work and he is a master of all things involving masonary. He priced all the work listed above up front and stuck to the quote except where we both agreed extra work was needed and unforseen.
For the wet basment he jackhammered out the entire inner perimeter, excavated it down below the foundation by hand, laid the drain, crush stone, and then resurfaced. We found a great opportunity to place a gravity drain system due to the terrain of the lot which negated the need for a mechanical sump pump which was great.
The masonary work and replacment of the hearth is beautiful and level. The chimney also looks great and is water tight. The last project was replacing an old bulkhead door that was set into decaying masonary blocks. Rather than just spakle and patch, he excavated around the foundation, really repaired all masonary, set the new door on, then plastered over all the outside seems. I and none of the other contractors that have been working at my house have every seen such a great repair of a common nusance..the bulkhead door. This was masterful, and it looks great and will surely outlast me.
As for work ethic, it is the best. He gives realsitic time frames, shows up very early and works very hard. He does not bump job to job and leave you hanging. This kind of work costs a lot from anybody in the field, but with Charles Zuccaro you get
exceptional quality and someone who is very multifaceted with the basement/masonary projects.
Would recommend without hesitation.