Get matched with top foundation drain installation pros in Cross River, NY

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

"The project went extremely well. I can’t say enough about the professionalism shown by James Walsh and his magnificent crew. I called for an estimate after reading all the glowing reviews on Angie’s List. The fact that my location was in Northern Westchester was not an issue. He was very accommodating. We spoke about what I wanted and the ideas I had and he offered his opinion and sometimes alternative suggestions based on his vast experience. Due to changes in the weather, the start date was delayed, but James kept in touch throughout. On the first day, he and his crew came out to inspect the site and take measurements. They also manually broke up the concrete walkway...with sledge hammers?. For the next three days after that, they were here every morning at 7:30 am. His crew was amazing. They and James all worked together like a well oiled machine..not wasting any time. Their craftsmanship was outstanding! You could see the respect that they had for each other. James was great at finding solutions to potential problems. With the driveway apron, there was an issue with the depth of buried Verizon cables. With no info from 811, Verizon, or the City, I was ready to give up on the project. James was very encouraging saying that they would go very slowly and carefully and make it work somehow. In the end, we had no problem with the installation and it turned out beautifully. In another instance, the stone yard did not have the pavers that I’d chosen for the walkway and James went with me to select a new paver, offering valuable advice about the preferred size and layout suitable for my space. We selected a 3 piece paver set that neither of us had intended and it looks fantastic. He discovered that, because of a height difference, we could not use the same pavers bordered by bluestone on the front door platform. We decided to just go with all bluestone on the platform to maintain a uniform height. After trying to brainstorm other options, James suggested a colored bluestone for the center. I was a little hesitant because I did not want the colors to clash. He reassured me that it was neutral enough to work. I trusted his judgement and it looks wonderful! James is a very trusting person. He asked for no money upfront or throughout the job...no 1/3 now, 1/3 halfway through, 1/3 at the end. With him it was simply he does what you ask him to do, and you pay him when he’s finished. That’s rare these days. There was no additional monies tacked on at the end of the job....even if he paid more for materials than anticipated. The costs were not passed on to the client. The job site was left immaculate. All debris was removed and even some that they didn’t generate! All in all, I would not hesitate to work with James and his crew again. They were very meticulous in every detail. You could see the pride that was taken in what they were doing. James is very lucky. He’s got one of the best crews around. At the end, he and I walked through to inspect each of the areas. James was very patient in answering all my questions and concerns. After that, it was “call me if there are any problems and I will come back and fix it” and they were gone. After having worked with James for a mere 4 days, I’m sure he meant it! You will not regret hiring Rock Solid General Contractors!"

Groundworks is the North America's leading and fastest-growing foundation repair and water management solutions provider. Groundworks is a vertically integrated company with its own manufacturing operations and a world-class software solution, allowing us to serve our customers more effectively. From the first phone call to the annual maintenance offered, our customers have peace of mind knowing we're there with one mission to repair, protect and improve their home. For state licenses visit Groundworks.com/licensing

"Gregg did a fantastic job repairing our basement foundation, and at a very competitive price. He and his excellent crew showed up on time every day, worked quickly and efficiently, and did a great clean up job. He was with them from start to finish, unlike most contractors who just show up in the morning to drop off their workers. Gregg is an old-school craftsman who obviously takes great pride in his work, and heâ s also someone who thinks outside the box. His company motto is â Exceeding Expectations,â and thatâ s exactly the experience we had. Weâ re totally satisfied with the job he did, and would not hesitate to use him again. Happy to give him our very highest recommendation!"

"Paul was very prompt, efficient, and helpful with installing a water line hookup for our new fridge on short notice. He took the time to explain everything he set up so that we understood how it all works for the future, and also helped provide guidance on other aspects of our home outside the scope of this project. We will definitely be contacting him for future plumbing needs."

"Someone called back right away and schedule to come to our home at 10am. They were 4 hours late. Two guys, one seem to be professional and knew what he is doing. They checked 3 bathrooms and drain pipe, and suggested I replace the flappers, seal one of the toilets, and put epoxy around the possible crack in one of the drain pipes. The whole job took less than an hour and cost me 620 dollars. I am new a home owner and don't have much experience, and I did not request a quote in writing, but I was told in the beginning that smoke test will cost 550, if it comes to it. They did not do it. I feel they used my inexperience to gain. Not to mention, that the problem of smell remained unfixed and I did not see any changes in how toilets work."

"Dean and his crew were professional, reliable, extremely neat/clean and went above and beyond, often, to make the sure work was completed to my satisfaction. They did small things not even required to make sure the entire basement area was much more than even expected. The basement has never been so dry in the 40 years I have lived here. I would hire them again in a heartbeat."

"Anji recommended four plumbers. Cassidy was the first to respond on Friday afternoon. One other plumber responded but I could not understand his heavy accent, and he asked me if I wanted him to replace the whole burner assembly. That made no sense to me and I questioned him about it. Suddenly he became "too busy" and hung up the phone. Another plumber didn't respond until Monday morning. Too late. The fourth plumber never responded at all. Cassidy asked if it was an emergency or could wait until Monday. I said Monday. and asked what time? I did not get an answer on Friday. Around 8:30P I called and got an answering service which told me that I wouldn't get a response until Monday because their office closed at 8:00P. I had asked about what time on Monday before 6:00P George arrived Monday morning. He was friendly. He knew what he was doing. He replaced the thermocouple. All work was done neatly and professionally. We have hot water again. I'd use Cassidy again."

"Billy , came to my rescue after almost being ripped off from an inscrutable vendor who was going to charge me an exorbitant fee for French drains. Billy â  s experience and impeccable work ethic assured me the job would only cost a faction of the price and proceeded to do the work by himself in a day and a half and also restored and landscaped the excavations. It was a pleasure to meet him and appreciate his expertise in rectifying the problem."

Dry Shield Construction is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.