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"Adding to the above review: NEGATIVE STARS 1. The Daikon' ductless mini-split' unit, sold to me by Brian Enders and installed by H.L. Bowman Incorporated, unleashed a deluge that not only saturated the hardwood floor in my dining room but also flowed onto bookshelves and drawers in the room below, drenching 25 family photo albums. 2. The water pooled atop and between each section of my quarter-sawn oak Stickley barrister bookcase. 3. The water seeped inside each section of the bookcase. 4. The water ran onto particularly important and expensive books, framed photographs, as well as four small wooden boxes containing four of my dog's cremains. 5. In past years, water from a second-floor unit emitted sufficient water to cause a 12' by 5' section of the upstairs floor to crash through to the main floor. All furniture and items in that 12' by 5' section were so water-damaged that they had to be discarded. Water ran behind the plaster and into the wiring contained within the plaster walls. I had to make an insurance claim to have that water damage repaired. 6. In past years, water from a basement unit emitted sufficient water to cause an entire wall of built-in cabinetry to be destroyed and have to be replaced. I had to make an insurance claim to have that water damage repaired. 7. In past years, four of the six "ductless mini-split" units have simply not worked. They do not cool. They do not heat. They hang on the wall and blink. 8. Throughout these years of destruction, distress, and financial duress caused by the six 'ductless mini-splits,' Brian Enders has consistently refused to rectify the problem. 9. The FIRST REASON Brian Enders uses to refuse to rectify the problem: When the ceiling caved in from the upstairs unit and the cabinetry was ruined by the downstairs unit, Brian Enders offered substandard assistance. He sent a contractor to my home to spackle over water-damaged plaster, thus sealing water inside the walls. When I saw the inferior repairs Enders offered, I stated that I was going to call my lawyer. Enders said that because I had threatened legal action, his company would no longer serve me. 10. The SECOND REASON Brian Enders gives for refusing to rectify the problems: When the ceiling caved in from the upstairs unit and the cabinetry was ruined by the downstairs unit and Brian Enders offered substandard assistance, I wrote bad reviews of Brian Enders and his company "all over the internet." (Enders words.) Yes. I did, indeed, write bad reviews of Brian Enders and his company, H. L. Bowman, Incorporated, "all over the internet" and will continue to do so until Brian Enders and his company, H. L. Bowman, Incorporated, make the six Daikon "mini-split" units they installed in my home work properly. 11. Because Brian Enders and his company, refuse to help me, I have paid five other companies, & one private contractor, to come to my home to diagnose and repair the six Daikon "ductless mini-split" units. Each one has been unable to do so. Each one says that there is something so faulty about these units &/or the installation of these units that it is impossible to determine what is actually wrong with them. 12. On Saturday, June 22, 2024, I tried to set up a service call with H.L Bowman, Incorporated, using a form on their website. 13. On Saturday, June 22, 2024, I received a text from H.L. Bowman confirming an appointment for Monday, June 24, 2024, with a note relating that on the day of the service, I would receive a call 30 minutes before the technician arrived. 14. On Monday, June 24, 2024, I instead received a phone call from H.L. Bowman informing me that they are too busy serving their VIP customers to send a technician out to serve me. Today is Tuesday, June 24, 2025. H.L. Bowman has still not rectified their financial and material injury to me."

"They were a day late"

"Did a great job"

"Dreadful experience. We had been customers of Astacio since 2015 when they installed our first tankless boiler which failed completely after 7 years and needed to be replaced in late 2022. ($10,000+) Their second one just stopped working; a dodgy board? The part is under warranty but they want almost $1,000 to replace it in the boiler; probably less than 2 hours work. I thought they used to be a good local business with ties to the community but be careful; their tankless boilers are unreliable and they'll try to rip you off when your heat goes out in the winter. So much for standing by their work. I'll never use them again."

"Extremely helpful crew, great experience. They explained everything to me, gave me advice on things I should look out for in the future, and suggested different options for how to fix some problems."

"Great and quick service"

"John Bensavage is AMAZING! He's experienced and cares about doing the best job possible. Additionally, he leaves the job site in better condition than when he started the job. If I could give John a higher rating than 5 stars, I would. If you're looking for the right company to install or repair your septic system, hire John Bensavage, I can't imagine any other septic system installer doing a better job. Elizabeth Martin "

"I would not recommend. I am a real estate agent and contracted this company to install a radon mitigation system in a home prior to closing based on a high radon level test during inspection. I met the company rep at the property and he quoted a system later that day after inspecting the home. The system was installed two weeks later and a retest came back more than double the level of the initial test. This company claims they have a warranty to cover any system modification to get the levels below 2.0. The company sent a crew back out twice and yesterday said the slab is too thick for the system they installed, the hole the installers drilled is too narrow and the home is in a flood zone. We knew the home was in a flood zone, but this company never asked about that and did not do any due diligence prior to installation. They are refusing to honor their warranty and are now quoting a different system that is much more costly. Can?t recommend."

"Three years later we're still dealing with the fallout from Garrity's shoddy work. We hired them to install a pump and sensor system to supply water from a new dug well. They consistently cut corners and over-charged us. We have had to hire another company to fix the issues they created (for instance, the pump controller shorted for the second time last week, and each replacement has cost > $1,500)."

"For weeks, we were getting less and less water from our faucets. Finally, we were down to a dispiriting trickle. A first visit from Garrity did not resolve the issue. When, concerned, I called back several days later, they immediately dispatched Joe and Cody, who arrived w/n 15 min. They probed deeply to find out the cause, discovering a cracked pipe and failing well pump, dating from about 30 years ago. They installed a new pump and new well cap up to current code and ensured that the water coming from the well was bacteria-free. This am, Joe was back by 8 am to show us how to flush all chlorine residues from our system and explain what he had done. Joe was determined, undaunted and kept at it until he found the cause of the inadequate water pressure--despite the late evening hour yesterday. His explanations were informative, clear every step of the way and helped us understand what was going on. He was patient, amiable and very good at what he does. Thank you Joe, Cody and Garrity!"