Get matched with top well and pump technicians in Bethany, CT

"They were a day late"

"We had a furnace installed by Harp on July 8th 2024 after it being diagnosed by their technician as to the reason our ac system was not functioning properly. That’s when our troubles with Harp began. The installation was not done properly, we needed 3 service calls to get the ac to work properly. The installers were sloppy. We cleaned up screws and wire and parts from the old furnace for weeks. When heating season began we noticed that the humidifier installed with the furnace was not operating. We scheduled an appointment to have it repaired and they called the day of the appointment and told us they couldn’t come that day and we had to reschedule, so reluctantly we did. They finally came and repaired it. From what the technician told me it was not wired properly. On January 21st 2025( the coldest night of the year) the furnace stopped working. We called Harp to get someone to come to repair it as we had no heat in below 0º weather I was told the best they could do is to come the next day between 2 and 6 pm. I tried to explain that this was an emergency but to no avail. I called my local oil company and they were at my door within 30 minutes( which I would’ve expected from the company who sold us the furnace) the repaired it quickly and told us that one f the wires on the control panel was not attached properly. It cost me $300. I would NOT recommend Harp to anyone. They are not reliable and do not stand behind their promises of service 24/7. Stay as far away from this company as possible. We are sorry we ever started with them."

"Really fast response and a professional with a strong base of knowledge and his work and ability to put into layman s terms. Polite, trustworthy and capable"

"Was quoted $3,900 for the job and they charged me $6,100"

"Outstanding analysis and advice, timely service fairly priced, and outstanding workmanship--Who could ask for anything more from a Well Service company? Over the years I've spent nearly two decades in property management and maintenance, and in construction, and have seen the quality of workmanship decline. Mad River is a throwback to when craftsmen took pride in their work."

"John was great, answered my calls, got me in immediately. I’m a Realtor and we need septic work done asap! He showed up on time, was professional, got the job done in time for us to close! He send me pictures to update me and kept me in the loop. Oh and his prices were great!!! Myself and the other Realtor were very happy and will use him again. "

"I recently had the pleasure of working with CT Radon and Well Water Solutions, and I can't recommend them highly enough! From start to finish, they demonstrated professionalism that truly stands out. The team was timely, arriving exactly when they said they would, and they wasted no time in getting to work. Kevin, in particular, was fantastic. His great personality made the entire process not only efficient but also enjoyable. He took the time to explain everything clearly and answered all of my questions with patience and expertise. The work they completed exceeded my expectations, providing me with peace of mind regarding radon levels and well water quality. If you're in need of radon mitigation or well water solutions, look no further than CT Radon. They are a reliable choice that I would recommend to anyone in need of their services. Thank you again, Matt, for all your hard work!"

"Tom called promptly after I posted the project at 7PM Monday night. By Tuesday at 3PM I had a new water heater installed and working, and at a good price. Very professional. They arrived early and there were no (bad) surprises."

"Dustin and CCC did wonderful work creating a new bathroom and remodeling a bedroom for our house. What was most positive was Dustin’s energetic interest in the project, dedication to seeing the project through to make it come out with high quality, and persistently spirited good will. There were two aspects that didn’t work quite optimally: (1) The crew took much longer to finish than they promised (the original time was “1-month +” but over two months passed and there were still lingering issues---see below.) If you hire them, I recommend having it written into the contract exactly when it will start and end, including a specification of what the consequences will be if the job isn’t done on time. (2) They didn’t know what to do with our laminated wood floors. They needed to put down protection for the dining room floor which was damaged by the construction traffic, and they had trouble patching and refinishing the floor in the bedroom after removing a wall. When I asked Dustin to address (2), to his credit he was ready to bring in a floor refinishing specialist to fix the issues at a very favorable price to us. At that point, unfortunately, we couldn’t afford the interruption it would cause to have this repair done at that moment. In response, Dustin gave us a discount so we can address these issues with a profession flooring company in the future when we’ll have a good opportunity to vacate the house for this purpose. I recommend that if you need wood floor work done, you make sure there is an agreement in the contract to have somebody with wood floor expertise address that part. In all, Dustin was generous and willing to try to work with us when there were issues. I know that his company has also been generous about helping people who were in need in the past. This is a quality that I particularly admire in a company, so we still feel very positive toward CCC, but I have identified the issues we had in hopes that they won’t be issues for other clients in the future."