PRECISION PUMP SERVICE

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Our septic tank alarm went off this morning. I called our pumping service who referred me to Precision-Pat. Pat responded quickly to get a general overview of the situation and we arranged a time in the afternoon for him to come and inspect the pump. After reviewing the tank and pump, diagnosing the problem, and correcting the situation. I asked about certain septic covers to minimize the digging process, Pat told me about them and directed me to a supplier. I would not hesitate to use Precision-Pat again for my septic pump needs.

He was methodical, fast and efficient in tracking, discovering and repairing the problem. (We had a short in the sensor that determines when the pressure was low and the pump needed to restart to add water to the tank. Probably caused by the lightning storms we have had over the last few weeks.) I highly recommend this guy and his promptness and efficiency are greatly appreciated.

When our water pump stopped working, Pat came out right away and diagnosed the problem. Unfortunately for us, the problem was a need to replace the pump. He said he could do it on the weekend, but it would cost more. We scheduled it for Monday and made do over the weekend without water. Pat did not charge for coming out on short notice and fixed the problem first thing on Monday for a reasonable price. He showed me what went wrong and explained everything he was doing. He also gave me the option to just fix the bad wire at the pump or replace the pump and the wire since it was old and a big part of the cost is his labor to remove the pump. Pat is a professional and charges for his work. Use him for the big jobs like well pump or water conditioning system. It will save in the long term for high quality work.

Pat knows his work well and pinpointed the problem with our holding tank quite accurately. He explained what he was doing as well as our options quite helpfully. He was responsive and helpful, and the quality of the workmanship appears to be quite solid.
The issue that I had with Pat was his billing. I knew his hourly rate and from having enough of contractors come through our house, I generally know what to expect with the way they round up on the time (some by the hour, some by the 1/2 hour).
Pat was just at the 2 hour mark on our property and then went to write out the invoice in his truck. While writing out the invoice, he took a service call for another job that pushed him 5 MINUTES into the next 1/2 hour on my time, for which he billed me!
When I questioned the extra $75 on the bill, he told me that it is his practice because he doesn't charge travel time. And I said, and quot;But you were writing out my invoice! You are billing me an extra half hour for the 5 minues it took you to bill me? That's not right.and quot; He would not back down and said that's how he does it. I told him it is good thing that I don't treat my own customers that way.
So he got my extra $75, but lost a customer and has earned a bad review for it.

THEY WERE EXCELLENT. THE PLUMBER WAS VERY QUICK TO RESPOND TO MY EMERGENCY AND HE HAS BEEN MY ONLY PLUMBER FOR TWENTY YEARS. HE DOES EXCELLENT WORK WHICH IS NEAT AND CLEAN.