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Better Built Basements LLC

4.68(

212

2008 years of experience

Additional e-mail - [email protected]. Award winning. The Mission of Better Built Basements, LLC is to have Connecticut homeowners select us as their remodeling contractor by providing innovative and affordable basement solutions. We strive to build trust and confidence with our customers with precise quotes, honest and consistent communication, professional appearance and demeanor, and accurate time lines for every project.

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

Lou Z on September 2022

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

Lou Z on September 2022

Ace Wood Flooring

4.56(

150

Ace Wood Flooring

4.56(

150

1967 years of experience

At Ace Wood Flooring, our motto is, “We answer the phone.” We’re always here for you to answer your questions and respond to your flooring needs. Even after the bill is paid, we won’t disappear on you. We’ve been bringing quality products and services to our clients in Rhode Island, Southeastern Massachusetts, and Connecticut since 1967. You can count on Ace for all of your flooring needs. 2010, 2011, 2012, 2014, 2016, 2017 and 2018 Super Service Award Winner

"Troy and Ace Floor pick up the phone but don’t honor their commitment and lack integrity in dealing customers . They started what was supposed to be a 3 day stair case sanding and refinish job on 6/14/2023. They sanded for 2 days and said they would return on Monday, with still 2 days of staining and poly to go it was now a 5 day project. After no showing we called and were told the schedule was full and they would come back in a week. We explained we had other trades coming in and would need it done sooner. Troy promptly told us he could not help us and suggested we part ways. I would have expected him to say we will get someone out soonest and how can we make it right. This company is a volume business and you are a number…they have 50 jobs a week, as Troy told us. I would stay clear, they lack ethics and integrity"

Tejal P on June 2023

"Troy and Ace Floor pick up the phone but don’t honor their commitment and lack integrity in dealing customers . They started what was supposed to be a 3 day stair case sanding and refinish job on 6/14/2023. They sanded for 2 days and said they would return on Monday, with still 2 days of staining and poly to go it was now a 5 day project. After no showing we called and were told the schedule was full and they would come back in a week. We explained we had other trades coming in and would need it done sooner. Troy promptly told us he could not help us and suggested we part ways. I would have expected him to say we will get someone out soonest and how can we make it right. This company is a volume business and you are a number…they have 50 jobs a week, as Troy told us. I would stay clear, they lack ethics and integrity"

Tejal P on June 2023

Casanova Remodeling Company LLC

4.52(

Casanova Remodeling Company LLC

4.52(

2007 years of experience

Casanova Remodeling Company has been doing windows, roofing, siding, painting, carpentry, gutters and gutter protection work in ct area for the past 20 years Our roofing and remodeling company offer you a broad range of services. We are a full-service construction company.

"Phil Catanzaro was great to work with from start to finish. I appreciated him checking in before, during, and after the project. Requesting the quote and scheduling the work was seamless, and the crew was friendly, fast, efficient, and skilled. I will definitely recommend them to my friends and neighbors, and will reach out to them again for any future work."

Steven M on December 2024

"Phil Catanzaro was great to work with from start to finish. I appreciated him checking in before, during, and after the project. Requesting the quote and scheduling the work was seamless, and the crew was friendly, fast, efficient, and skilled. I will definitely recommend them to my friends and neighbors, and will reach out to them again for any future work."

Steven M on December 2024

FLOOR COVERING SHOP, INC.

FLOOR COVERING SHOP, INC.

The Floor Covering Shop is Eastern Connecticut's home of in-stock flooring, with hundreds of carpet and vinyl remnants in stock. Family-owned and operated. Financing available.

"Excellent! The crew was friendly, neat and considerate. And they were so hard-working, putting in long hours and hardly taking a break! The finished project was awesome and I am thrilled with the flooring that they recommended. Highly recommended!"

Lori H on May 2021

The Floor Covering Shop is Eastern Connecticut's home of in-stock flooring, with hundreds of carpet and vinyl remnants in stock. Family-owned and operated. Financing available.

"Excellent! The crew was friendly, neat and considerate. And they were so hard-working, putting in long hours and hardly taking a break! The finished project was awesome and I am thrilled with the flooring that they recommended. Highly recommended!"

Lori H on May 2021

Oak & Pallet Tile & Design

Oak & Pallet Tile & Design

We specialize in custom tile showers, tile tub surrounds, tile floors, backsplashes, and floor heat. We serve all of Rhode Island with fair prices and outstanding service. We have installers that have been in the trade for over 20 years that will turn your dreams into a reality.

"Over the course of two weeks they were on-time, respectful and easy to work with."

Matthew L on June 2020

"Over the course of two weeks they were on-time, respectful and easy to work with."

Matthew L on June 2020

Color Your Carpet

4.38(

Color Your Carpet

4.38(

1988 years of experience

Our unique "Carpet Color Care" services are providing residential and commercial property owners with a cost-effective alternative to costly and usually unnecessary carpet replacement. Savings of 50% to 85% compared to carpet replacements costs. Faded, stained, wrong color, outdated color, wrong color or just plain ugly carpet- we are the original and only complete on-site carpet dyeing and color restoration service company in the USA. Certified Carpet Dyemasters and Colorists perform our services in more than 200 locations worldwide. Color restoration of Oriental rugs and all fine rugs are our specialty, Design dyeing services offered on wall-to-wall or area rugs. No obligation inspections and proposal performed by appointment. Dyes are safe, MSDS on hand, flawless safety record for 25+ years. Educational and informative information about anything and everything concerning all aspects of carpet and rugs are provided on Color Your Carpet websites.

Thompson Clean

Thompson Clean

Thank you for your interest in Thompson Clean. We are a residential and commercial cleaning company actively booking for recurring customers to add to our growing family of clients. We will work with you directly from estimate to completion and are open to working with the products that best fit your home. We offer incentives for signed referrals to friends & family or multiple visit bookings. Please look at our list of services offered and speak with us directly about your home needs! I appreciate you finding us here on Angi and we look forward to assist your home!

"We had a BIG cleaning project for Dave. When I returned 4 hours later, I was speechless and all I could say was “WOW” as I checked out each room! He’s a very polite young man and a very hard worker with great attention to detail."

Jill J on February 2025

"We had a BIG cleaning project for Dave. When I returned 4 hours later, I was speechless and all I could say was “WOW” as I checked out each room! He’s a very polite young man and a very hard worker with great attention to detail."

Jill J on February 2025

Sears Home Services

3.97(

Sears Home Services

3.97(

Customers say: True professional

1956 years of experience

Sears Home Services is America’s #1 appliance services provider. Our thousands of experts based throughout the U.S. deliver guaranteed quality and workmanship. We work on most makes and models whether they were purchased at Sears or not. We take care of your house so you can enjoy your home. Only Sears offers 3 unique ways to save on appliance repairs! 1. Standard Repair Service + 90 Day Guarantee • Cost is provided after technician diagnoses the problem • 90 day guarantee on parts and labor* 2. Flat Repair Cost + Extended Repair Coverage • $249.99 or $299.99 pre-set price (depending on type of appliance) • 1 year of coverage up to $500 for any additional repairs (includes parts)** 3. Flat Repair Cost + Multiple Appliance Coverage • $129.99 for your initial repair with purchase of Home Warranty Appliance Plan • 1 year of repair coverage for up to 10 appliances with 11 subsequent monthly payments of $49.99*** Book your appointment with a Sears expert technician today! * 90 Day Guarantee: The limited warranty provides that if within 90 days from the date of your Sears in-home repair your appliance fails to operate for reasons related to the original repair service when used normally in accordance with manufacturer guidelines, we will replace any parts that failed due to defects in the material or workmanship and perform any labor related to the original repair free of charge. Excludes damage caused due to service provided by any party other than Sears. This warranty gives you specific legal rights, and you may have other rights that vary by state. ** Appliance must be less than 10 years old to qualify for Service Smart Agreement. Covers up to $500 in parts and labor. Limitations apply. *** Limitations apply”

CSM Interiors

CSM Interiors

We have the experience and dedication to bring your dreams to reality! We guarantee your satisfaction, and we won’t leave until the job is done right. Our team has quality experience in this industry, and we make sure our customers are happy before we leave. Call or click to schedule an estimate today!

"Exception workmanship and attention to detail. Would absolutely use them again for any flooring installation needs."

joe m on March 2023

"Exception workmanship and attention to detail. Would absolutely use them again for any flooring installation needs."

joe m on March 2023

Empire Today�

3.82(

Empire Today�

3.82(