"Williams & Associates replaced an ancient, very large old boiler in my very large house. Bruce calculated the necessary size and found a suitable boiler. He and his crew thoroughly cleared the radiators and lines before removing the old boiler and installing the new one. They checked all the radiators and added new valves as needed during a lengthy checkout. It took several days to do all the work. Throughout, Bruce explained what they were doing and why as well as recommending changes/additions to the original proposal. They were even cheerful about removing the original "Mary Jane" from the basement. I would definitely recommend them to anyone using steam heat. Great job!"

"Needed failed hot water heater replaced. Campbell installed a new replacement the next day after being called. Two installers plus the business owner showed up on time and quickly made the swap. Will definitely use again for plumbing need."

"The job was done perfectly. Efficiently. Installer, Kyle, communicated everything about the job before beginning and that continued until finished. A tub/showers was removed and a walk in shower installed. The entire process was done to our complete satisfaction, very neatly and perfectly cleaned up when finished. Company and personnel were easy to work with."

"Everyone from sales, support staff installers were very nice and attentive to getting the job done correctly"

"I hired Cowan family Plumbing to install a whole new bathroom. The service was wonderful. Jake was very neat, respectful, got the job done when he said he would. I am very happy would definitely hire them again."

"Exceptionally well. The serviceman, Paul, and the office staff were all very responsive and professional. The service man arrived on time and quickly diagnosed the problem and ordered a repair part. It arrived two days later an was installed a couple of days after that. The whole experience was handled professionally and the ice maker is working perfectly. A special commendation to Paul for his quick knowledgeable repair and congenial attitude."

"Great! We had a one hour virtual appointment to diagnose the problem with our dryer, James emailed us the part number to allow us to shop around and get it at a good price, and walked us through how we would install it once it arrives. He was knowledgeable, kind and very helpful."

"As we got older, our need to make it easier to shower and keep the shower/tub clean and get in/out easier led to a decision to install a shower only. Total Bath systems completed the project in less than a day and it's beautiful . The work was done with precision and looks great."

"Very dependable, company showed up on time, all their work is very neat and excellent , company is very polite and friendly with customers."

"Connecticut Basement Systems prides themselves on their superior customer service, and they really live up to that. Their communication, quality of products and service, and attentiveness to customer needs is unsurpassed. Here are a couple of examples of how they go the extra mile for a satisfied customer: They installed their basement drainage system around my existing heating oil tank, but as I'm planning to convert away from oil this summer, they offered to come back AT NO EXTRA CHARGE once the tank is removed, to reroute the drainage system. Also, I was scheduled for a 3-day project, which included the replacement of some flooring in my basement. On the day the project began, we reconsidered the need for the flooring, and asked if we could cancel that portion of the job. They could not have been more accommodating to that adjustment, and made the change with no questions asked or negative attitude, even though it significantly lowered the price of the project and eliminated a whole day of scheduled work on 2-days' notice. That sort of total customer dedication is rare. I recommend them highly."