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"BLUF: Quality of work is superb, administrative management/communication atrocious. For cost, would expect a seamless experience. Background: My wife moved into a house made in 1969 with a fair amount of work necessary to really modernize the house. It was by luck, while at a farmers market we would run into Bordner. The two girls at the farmers market, gave minimal information but scheduled the follow up with a professional to do measurements and give the shpeal. We asked for a consultation for a front door/side window project. Official Consultation: The rep showed up on time and went through the entirety of customization, quality, etc etc. He was very professional. He did some basic measurements and we agreed on two side panes and the main door. The project was quoted roughly 8,000 dollars. At the end of the consultation they had a cheesy free vacation deal that felt a little scammy/time share based so we just ignored that. We were told it would take roughly 2-3 months for the door to be made and to expect an install date at the end of November. Communication: No communication gain to until 1. About a month in when we were told the door width was too small and to change the design--we agreed as the house has many quarks such as this but, would have been nice to know that earlier on... Next Communication 2. About another month goes by and we are hearing nothing, so we call and the person who picks up no longer works for the company? He gives us numbers that go to random people not affiliated with the business. We reach out to the general Bordner phone line and are told someone will get back to us Sometime later it is communicated to us that the rep we spoke with screwed up and that we needed new measurements. Jerry the owner comes to our house to redo the measurements--cool, shows some level of care. Following Communications After this the project is delayed and it requires me emailing Jerry to get any sort of update on the project. The door is delayed due to a "defect" at the factory. Then finally we have a scheduled install date of January 2nd, then the installer is sick. I understand people get sick but, I would think the company would reschedule someone else as we've already at this point been delayed, rescheduled, and hassled. The next install date, it's too cold. The finally install on 1/24/24--roughly 2 months delayed. Project: The installer called prior to the install gave an Estimated Time of Arrival. Very professional kept the work site clean. Good deconstruction of old material and high quality install of the product. Worked with us with a couple of hurdles. Slightly, standoff-ish but, I am not paying the guy to be my friend or make conversation--he loved my son though and hell that means the most to me haha. The door install at this time appears to be of high quality and no issue. There were a few blemishes on the siding--which I am resentful for because I had to wait so long--but I place no blame on the installer for this. Overall impression: The end goal was accomplished, but for 8,000 dollars for a front door, frame, side pane install I would expect better customer service, project management, and communication. I am not running their business nor do I wish to, but they are likely making decent margins on every install so it's not like it's a general contractor doing everything on their own. I would not recommend the company in the future, simply based on the cost and the headache I had to manage. If the company was more affordable with the headaches it would be understandable or if the cost was the same and the company was as easy as order and install cool fine, I am will to pay for that. It felt like I was on my way to becoming an employee with having to continually communicate."

"Super helpful"

"Great service. Came and took care of the problem followed up with a return visit at no charge for another problem. I live an hour away. Tony then called to make sure i was happy and all was working like it was suppose to. I highly recommend them!!!"

"I couldn't find a local plumber to make an after-hours emergency call for a gas line leak so I called Bill's Plumbing and Drain after seeing some positive reviews for them. They were very responsive and one of the owners came out the same evening. He was back the next morning with parts that were needed and completed the repair. They did an outstanding job and worked well with the gas company to get our gas utility quickly and safely operating once again. The price was also very reasonable for and emergency call."

"Fantastic! A+++ Courteous, skilled, and very professional, family-owned appliance repair service. Nikki took my call and was very informative and pleasant. Phil came out the next day and gave me a quote to fix my 14 year old refrigerator. Very reasonable price. Came back when parts came in to give my another 14 years of refrigerator life. I will keep his business card handy!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This was for my mother's mobile home evaporator cooler, which another handyman had seriously messed up to the point where we couldn't find where the water source was for the unit anymore. Mark and his assistant came out quickly and were very nice to my mom. After quite a bit of effort, to our amazement, they were able to run the water line to the unit on the top of the mobile home roof and uncovered the unit. They also took the time to fold the cover for the unit in a very neat and compact shape. Although I wasn't there during the work, my mom could not stop saying how nice, professional, and competent these gentlemen were. Both of us will be using them in the future for any and all our home repair needs."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."