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"BUYER BEWARE: This company promises that they can handle the $800 Xcel rebate for installing a heat pump water heater, but have been unable to actually do so. In total, using this company cost us AT LEAST $1,050 over what we would have paid with a different installer. Explanation of where I got the $1,050 number (read on if ye be brave): When I first reached out to this company, they sent over Dan. Dan is great -- he has a good sense of humor, he speaks the lingo well, and he's quick to say yes to any questions (which in hindsight should have been a red flag). Questions like whether the company could handle the rebate offered by Xcel for heat pump water heaters. Questions like whether his company could hook up the water heater if there was a junction box nearby. He mentioned that they don't have electricians on staff, but that he could put me in touch with 'his guy' to set up the electrical before they installed the water heater. And here should have been red flag #2. Dan's 'guy' never responded. In fact, Dan didn't even send me the contact details -- I had to reach out to the All American Drain Cleaning office to get a number for a person that didn't reply. No problem; it's the modern day, and Thumbtack is a thing. I was able to find an electrician to install the new junction box within a few feet of the water heater. Cost for that was $566 (which I'm not including in my $1,050 number). Day of the install. A new installer comes over. Removes my old water heater, installs the new one. Everything is going well until he shows me what he's done. "Gee," I say. "It sure doesn't look like the water heater's been connected to that shiny new junction box over there." At which point he tells me that this company cannot connect electrical wiring. Fam. Fam. Now I would ASSUME that these people install a lot of water heaters. We went with the water heater that THEY RECOMMENDED. So why in the seven hells did they not inform us that we would need to bring in an electrician after the fact to actually wire the darn thing in? ESPECIALLY given that this left us in a position of either: finding an electrician to do emergency/day-of work, or going without hot water until we could find someone. We were able to find an electrician. But -- whereas the first electrician mentioned they would have thrown in the work for free if they'd been out there -- this rush job ended up setting us back another $250. Oh golly, you can bet that $250 makes it into my final $1,050 number. And by the way, I spoke with the installer to ask why he wouldn't at least tell us about the need for an electrician before he removed the PERFECTLY GOOD AND WORKING water heater, and he said it was easier to do his work without possibly rubbing elbows with an electrician. Ok, so water heater installed. Electrical wired up. It turns on and everything seems to be going alright. But here comes the real kick in the shins -- heat pump water heaters are expensive, so we'd like to get the paperwork for that Xcel rebate moving. I've called their office goodness knows how many times, but have yet to hear a peep about actual progress on the rebate paperwork. That's $800 I'm basically giving up on at this point. $800 + $250 = $1050. Thanks for listening to my TED talk."

"This company is great, they are very knowledgeable and got the job done!"

"Ennis did a great job, fast, effective and professional."

"So I've just sold my home in Lakewood and the Technicians at Time have come to repair a furnace motor and correct an code violation in my electrical panel that the city missed when I stalled 4 years ago. Their service has always been excellent. Madison returns messages first thing in the morning. The electrician Kevin Wendt explained the code violations clearly and corrected in 2 hours. I forgot the young man who repaired my furnace but he found the last motor in town for my model, potentially saving me having to spend thousands more. Home repair is never a pleasant experience but 3 times over the last decade, this business has given me peace of mind and fixed all issues quickly and professionally. Richard Gainer"

"Jason Dodge did a great job. Not only did he snake the drain in no time at all but he noticed the hot and cold water were reversed on my sink faucet and in 3 minutes he corrected it no charge! He couldn't have been nicer. I was only charged $100. for the whole thing. they have definitely become my go-to plumber!"

"Terrible experience. Quoted 2 day job, ended up being 2 months!! No caulking in some places, bad joints in others. NOTHING like what was planned. The floor wasn?t square with the room! They came and?fixed it? THEN offered ?hush money? with a contract so I wouldn?t do exactly what I?m doing!! Also with that they decided to ?void the warranty? lol. Trash company!! They are good until they actually install!"

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"Devin was so professional and knowledgeable. Great company and service!! Highly recommend."

"Fantastic job! These guys were on the ball and understand timely service."

"Neil, the owner of the Co came personally to show what was available when I asked for bids from local builders. That was nice and he seemed very pleasant and honest. I contracted with the company that day without hesitation. I was sad it took about 6 weeks before they could come do my shower, but that also had been told to me upfront. When the time came for my shower, I was SO excited. I was told in the beginning the install would take about a week. Neil had given me some beautiful pictures of the shower I had chosen. Angelo was my installer. He got really sick during the week and unfortunately, his work suffered. There were several things that needed fixed, including a bad leak that prevented me from using the shower. NO problem! Angelo was in bed very sick for a few days, when he came back.. he did everything to make me happy and was very pleasant and nice while working. The outcome was beautiful! However , another small problem popped op and I had to call again for a fix. The shower was leaking all over my floor again! I had been dealing with DJ ( Angelo's boss it seems but I don't think he ever actually installs anything) both he and Angelo came back a few days after I called and looked at the problem. DJ was VERY rude during this visit and I expressed my dissapointment to ,Neil. Angelo happily fixed the problem. All these repairs came out if Angelo's pocket , but he never complained. My shower is very nice now and overall I am very happy. It was very nice that my problems were addressed and solved without my having any hassle. I found out later that nothing was said to DJ about his attitude although he fired Angelo! That was shocking as Angelo fixed his mistakes with no fuss.. the original problem wasn't because he was a bad worker, it was because he was very very sick with an infection and fever, should probably have gone home a couple days sooner and then just come back and finished the shower.. instead, he struggled through and he ended up having to go into his pocket to fix what he had done wrong. And they fired him for that? I think that was wrong. He was paid a small portion of what I paid in cash for my shower, but all the repairs came out of his pocket, not the company!"