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"Overall it was satisfactory!"

"If I could do zero stars I would. Do NOT use this moving company. I placed my belongings into storage in July and then requested a small portion of my belongings approximately two months later. When the delivery people arrived, I noticed something was wrong immediately. I used a clear tape to pack my boxes, photos attached to show. When some of the boxes arrived looking like they have been altered and using a brown colored tape, I had a feeling something was wrong. Out of roughly 10 boxes, 2 had been torn opened and re-taped. The thing is, the way they tore the boxes was very unusual and deliberate. Of course there are some expensive items missing and of course Clutter tells me to go ahead and file a claim. The claims process while simple left a lot to be desired. There's not enough space to write down exactly all the details you need nor is there a way to explain if there were issues to point out - LIKE THE BOX BEING RE-TAPED USING A DIFFERENT COLOR TAPE. To me, a reasonable person would look at the photos I provided, heard my detailed account, and that should be pretty open and shut. Instead, somebody by the name of KENDALL from their Trust and Safety thought he had found the criminal mastermind, which would be me. His only concerns were - "How do I know for certain those items were inside the boxes?" followed with - "Why did it take you X amount of days to file a claim?" Not once did he shed a fraction of care or concern, at one point cutting me off telling me - "I have to let you go now. Take care." The other part that blows my mind is, at one point Kendall started to insinuate that it was odd that a videogame console and some expensive sneakers were missing. WHAT DID YOU THINK PEOPLE WOULD STEAL, KENDALL? My used socks? It was the most ridiculous experience dealing with Kendall, to the point I asked for somebody else. Enter Grace, who I genuinely cannot think of one negative thing to say about. It's not her fault, she got thrust into this third hand basically. There are some other details anybody who is currently using Clutter needs to know. The facilities are NOT climate controlled. How do I know? I had a pair of brand new white canvas Nikes. They have started to turn yellow / orange around the metal lace holes. The canvas itself is now different shades of white, more so an eggshell leaning towards jaundice. I have items that did not arrive that I requested and there's been no mention of that except - "it's in your storage unit." How? It never appeared when I requested it and the ONLY comment made is - "we found it in your storage." Found it how? Was it on the truck and they forgot? Or did somebody not even load it? Or did you find one of the other four identical items and assume it's the missing one? So to recap, the initial pickup was pleasant. The actual movers have been wonderful to deal with. It's the rest of Clutter that is absolutely not worth your time, effort or money. There has been blatant theft and they just claim they're doing an "internal investigation" and then "Clutter finds no wrong doing conducted by it's employees." So who the h*** did that in the photos?? Did I somehow manage to drive to the facilities, tear my own boxes, steal my items, then request for the boxes to then file a claim? Make it make sense. Cannot stress enough, READ THE OTHER REVIEWS. Everyones saying something along the same vein, bottom line, dishonest, deceptive company and your items are NOT safe in their possession."

"SCAM ALERT, BUYER BEWARE!!! Wow, I can't believe we fell for this. We are moving from PA to TN, and hired this company to relocate us. On our first call, we were told by the rep that we would be picked up on 12-6 or 12-7 and it would take 2 days to have our belongings moved into our new residence in TN... I asked her why it would take them 2 days to make a 10 hour trip, and she explained that with weigh stations, breaks, and trucking regulations they would need the two days... It is now 12/6 and we are being told that they will pick us up on 12/7 and that it could take up to 3 WEEKS for our belongings to make it to our new residence... After explaining that we were told it will take two days, they told us that we had 3 days to cancel the contract and that we will not be getting any sort of refund... Absolute scam. Absolute scum. DO NOT DO BUSINESS WITH THIS JOKE!"

"Cooperative, polite, hard working."