"Thank you for your feedback. We want to clarify the details of your move on 9/26/2025 so future customers have the full picture. On paper, the inventory you provided to us measured 1,142.5 cubic feet. For comparison, a typical one-bedroom apartment is only about 250–400 cubic feet. Your shipment was the size of a full two-bedroom household, which explains why a 26' truck was completely filled. At your origin, the move was from the 3rd floor with an elevator and a long carry to the truck, and the destination was also an apartment with an elevator. Both locations required time and careful handling. Our 3-man crew worked a total of 7 hours (loading, driving, and unloading). At the agreed rate of $164/hour, your total was $1,148.00. There were no additional or hidden charges — no packing material fees were billed. Regarding your concern that not all items were moved: throughout the process, you repeatedly instructed the crew to hurry and even told them to leave some items behind because you were concerned about time. These directions directly impacted what was ultimately transported. In short, our team performed the move exactly as contracted: The agreed hourly rate was applied fairly with no extras. No charges for packing materials were added to your bill. Your inventory was nearly three times larger than a typical one-bedroom move. The crew worked efficiently and professionally under your time constraints. We stand by the accuracy of our billing and the quality of the service provided."

"We are very sorry to hear that you feel this way about your move, but we would like to clarify a few important details: 1. TV Condition: The photo provided shows a line across the TV screen, which appears to be electrical in nature. Unfortunately, we cannot verify the condition of the TV prior to the move, as it was never plugged in or tested in our presence. Because of this, we cannot confirm whether the issue occurred before, during, or after the move. 2. Timing of the Move: At no point do we guarantee that a move will only take 2–3 hours. Our policy is clear that 3 hours is the minimum, and actual time depends on the scope of the move. In this case, the move required a long carry and a flight of stairs at both the origin and destination, which naturally extended the time. The total time logged was 4.5 hours, not 5 hours as stated. 3. Service Provided: The customer hired two movers for this job, and they worked continuously to complete the move safely under the circumstances. The conditions and logistics (stairs, long carries, etc.) were explained in advance, and the time taken was consistent with what was required. We take customer concerns seriously and always strive to provide clear communication and professional service. While we regret this customer feels dissatisfied, we believe our team acted responsibly and in accordance with our policies."

"Thank you so much for your kind words! We're thrilled to hear that Jairo, Luis, and Jesus took great care of your belongings and provided a smooth moving experience. We'll be sure to pass along your compliments to them. If you ever need help again in the future, we’d be happy to assist!"

"Thank you so much for the 5-star review! We’re thrilled to hear Douglas and Eli took great care of your move—on time, damage-free, and friendly throughout. We’ll be ready whenever you need us again, and we truly appreciate any referrals to friends or family. Safe settling in!"

"“Thank you so much for sharing your experience! We’re thrilled to hear Douglas, Jesus, Joe, and Mikey made your move from Covina to San Diego smooth and stress-free. Arriving early, staying organized, and making everything fit perfectly into one storage unit is exactly the level of service we strive for. We truly appreciate your recommendation and look forward to helping you again whenever you need us!”"

"“Thank you for the wonderful review! We’re so glad Jairo and Luis made your move smooth, efficient, and stress-free while taking great care of your items. We truly appreciate your recommendation and look forward to helping you again in the future!”"

"“Thank you so much for your kind words! We’re happy to hear Jairo, Luis, and Liah took such great care of your move from start to finish. Your recommendation means a lot, and we’ll be ready to help whenever you need us again!”"

"“Wow—thank you so much for sharing such a thoughtful review! We’re truly grateful for your kind words about Douglas and Marvin. It means the world to us to hear how their professionalism, care, and positive energy turned a stressful move into a smooth and enjoyable experience. We absolutely agree—they are a huge asset to our team, and we’ll be sure to share your praise with them. Thank you for trusting Giant Movers 365, and we’ll be here whenever you need us again!”"

"“Thank you so much for the amazing review! We’re thrilled to hear Douglas and Jose made your move fun, easy, and stress-free while taking great care of your belongings. They truly are a fantastic team, and we’ll be sure to share your kind words with them. We look forward to helping you again anytime—1000/10 customers like you make our day!”"

"“Thank you so much for sharing your experience. We’re glad Jose and Douglas could make a difficult situation a little easier with their care, professionalism, and efficiency. Your trust means a lot to us, and we’ll be here whenever you need us again.”"

"“Thank you so much for the amazing review! We’re thrilled to hear Jairo, Luis, and Wilson made your move smooth, efficient, and stress-free while treating your belongings with great care. We’re also so glad Jessica could make the booking process easy and reassuring—transparency and trust are very important to us. Your recommendation means the world, and we look forward to helping you again in the future!”"

"“Thank you for choosing Giant Movers 365 for your first move with us! We’re so glad Douglas and Jose made the experience smooth with their teamwork, patience, and clear communication. It’s wonderful to hear they went above and beyond to get you settled into your new place. We truly appreciate your trust and look forward to helping you again in the future!”"

"“Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We understand how stressful moving can be, and we’re very sorry that an unforeseen emergency with our dispatch team caused your booking to be affected. While holidays sometimes create additional challenges with scheduling and availability, we know this is not the level of service you expected when booking weeks in advance. Please know that we take your concerns seriously and are reviewing what happened to prevent situations like this in the future. If you’d like, we’d be happy to speak directly with you to try to make this right. You can reach us at [email protected] or call us at 310-988-5051. We value your feedback and appreciate the opportunity to improve.”"

"“Thank you for the kind words! We’re so glad our team could go the extra mile to help and make your move [Member Information Removed] great experience. We truly appreciate your support and look forward to helping you again!”"

"“Thank you so much for your review! We’re happy to hear Douglas and Jose made your move easy and stress-free, while also going the extra mile with assembly and keeping everything safe. Your recommendation means a lot, and we look forward to helping you again in the future!”"

"“Thank you for the wonderful review! We’re glad Douglas and Jose made your move fast, professional, and stress-free. We appreciate your trust and look forward to helping you again!”"

"“Thank you for the 5-star review! We’re so glad you had an excellent experience and look forward to helping you again.”"

"“Thank you so much for sharing your detailed experience! We’re thrilled to hear Jessica provided a transparent and stress-free quoting process and that our team made your LA to Bay Area move smooth, efficient, and worry-free. From labeling to careful packing and next-day delivery, it’s wonderful to know everything arrived safely. We truly appreciate your recommendation and look forward to assisting you again—whether it’s moving or packing, we’ll be here to help!”"

"“Thank you for your thoughtful review and for trusting Giant Movers 365 not once but twice in a month! We’re so glad our crews provided professional, careful, and efficient service while making sure everything was delivered safely and placed just right. Your continued trust means a lot, and we look forward to helping you again whenever you need us!”"

"“Thank you for the amazing review! We’re so glad Douglas and Alfredo made your move smooth and stress-free, even when things weren’t fully prepared. Their efficiency and care mean a lot to our team. We truly appreciate your recommendation and look forward to being your go-to movers next time!”"

"Thank you for your feedback. We’d like to clarify a few important points regarding your recent move. Your move took a total of 6 hours, which included travel time between Riverside and Claremont—a 1.5-hour each way. As per standard moving industry guidelines, Double Travel time [Member Information Removed] is billable, bringing the total time to 3 hours. The remaining 3 hours were spent loading and unloading a fully packed 1-bedroom unit, with stairs at both the pickup and drop-off locations. Our crew of only two movers completed that labor-intensive work in just 1.5 hours on each end, which is both reasonable and efficient under the circumstances. There were no hidden fees or extra charges. Your rate was $129/hour for 6 hours, which totals $774.00. This amount matches exactly what was charged—there were no unexpected fees added. We understand you mentioned a piece of furniture was dropped, and we sincerely apologize for that. Please note that we have a straightforward claims process in place. All it takes is a quick call or email to us, and we will be happy to help you file a claim so we can address the issue properly. As for the tip, our crews may accept gratuities at the customer's discretion, but it is never required or expected. We appreciate your business and hope this clears up any confusion. We’re always available to assist with questions or concerns."

"“Thank you for the wonderful review! We’re thrilled to hear Douglas, Alfredo, and Kevin went above and beyond to carefully move your furniture—even in those tricky spots. Transparency and honesty are very important to us, so we’re glad the upfront communication about time and fees gave you peace of mind. We truly appreciate your recommendation and look forward to helping you again!”"