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"services impeccable, timely, did the job efficiently, and saved my a lot of money!"

"Tommy and Alicia were super responsive and showed up and charged exactly what was disclosed. On top of that the work was flawless. I am drafting a list of projects for them to do around my house. Excellent company!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"We had a sudden spike in water usage two weekends ago. It was clearly from the water pipe attached to the sprinkler system manifold. I attempted to repair it myself, but the fix didn't take. I called Armstrong based on their reviews on this site. We set up an appointment for the morning (8-12) on the 26th; there was no rush for the fix as we wouldn't need to use the sprinklers for a while and shutting off the water to the sprinkler system stopped the flow. I received a text message on the 25th confirming my appointment for 8am-12pm on the 26th. At 11:55 on the 26th, I called for a status check on the technician. They had me on their schedule for the afternoon. It was confirmed that the text message I was sent confirmed the earlier time frame. They had no explanation for the error. Still not a major issue, but now my entire day was shot. The technician arrived within the time frame. He assessed the issue. It required a simply re-cementing of the fittings, but he wasn't sure it would work (outside temperatures, the PVC pipe itself, etc). He also didn't have the zip ties he wanted that would help secure the pipes while the cement was curing; I didn't have any, either, but I did come with an alternative that he found acceptable. He completed the work, and basically said that we'll have to see if it worked. The good news is that we have some time before I have to turn the water on again which will give the cement time to set. He did offer a quote for replacement of the entire sprinkler manifold as a permanent solution. Although I recognize there are variables in repairs and that it may truly need additional work, I was underwhelmed by the service received."

"OMG I am so thankful for finding this company!! I was searching for companies to repair our roof after the Sacramento New Year's Eve storm. It took time to hear from our insurance company because of the volume of calls being made. The adjuster notified me to start looking for roofers right away, because it may be hard to find companies that repaired metal type roofs. Some said they did and then came out and said they didn't! It was a lot of work until I got ahold of this company. Wade came out and was so nice and assured me that they have the materials and could repair the roof which other companies said they had to locate the type and color! I got on their calendar and again I am so thankful. They do roofs and I also found out from a friend who used them that they do gutters also!! It took 5 months to get to our roof inspected and finding a company to do the work! Thank you Kim, Wade and the team for being a blessing through this trying time! We are happy customers!!!"

"It went well. I was quoted a price on the phone and when they got to my home and realized they had brought the wrong part, they made arrangements to return the next day. However, the price they gave me was more than what I was quoted on the phone. The manager Kim, listened to my original phone call that was made and called me back saying I was quoted the wrong price on the phone. They stood by what I was originally quoted and I really appreciated that. They apologized saying the person I spoke with was still a little new but they honored the price I was quoted."

"For over 30 years we have used the same HVAC contractor. Nine years previously they installed a new unit with a copper condenser. It failed 4 times and cost $1,000+ for labor and it was time to replace it. We asked for bids and Giddens Brothers had the most solutions and best price. Paul Giddens thoroughly educated us on all our alternatives and suggested a manufacturer that had an aluminum condenser that cost about $1,000 less then we paid 9 years earlier. The next week two very professional technicians installed a new unit and inspected all ducts, registers. They found air leakage in all locations and sealed all registers. How come it took over 30 years to find these problems? We are now a very pleased Giddens Brothers customer."