
Serving Cerritos, CA and surrounding areas
Approved
In business since 1991
Emergency services offered
Warranties offered
"Chris removed the toilet and cleanned up a lot of silicon. He said the wax seal was good but the toiltet was loose because the flange and drain pipe needed to be secured from below because they pulled toilet up when screws were tightened. He reset the toilet, told me not to use it, and cost was $250. I contacted my condo's HOA. Their plumber said it was the seal. I called Phill and explained the situation. He came immediately and agreed that the seal was good but came up with an easier way to brace the toilet without going through the downstairs unit. Chris came back and finished the repairs following Phill'sinstructions. Cost to me: another $250. The service was prompt and professional. Phil resonded right away and explained the fix very clearly. My complaint is that had I been given all the options the first visit, work could have been completed then without doubling the cost. I did call Phill and asked him to discount the second visit. He responded that he would review the invoices which he did not have yet. my charge bill shows two $250 charges for a total of $500. I was notlooking for a free ride for the second visit. Any discount would have shown good will regarding the unnecessary second visit. My low ratings are based on the fact that I had to pay for a second visit when work could have been completed in one."






















































