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"Ken, the owner, came out and did the estimate personally. We decided we needed to get 3 estimates and asked the others to quote the same equipment Ken did. We had an old Carrier system which had given us no end of trouble installed by one of the big HVAC companies in town which I will never use again. We opted for a top of the line Trane system this time. Ken worked with us to adjust his bids to quote the same equipment that the others were quoting. We had Ken come out to do some duct sealing and cold air return enlargement a few years back, so we went to him first. Ken was easy to work with, on time and provided the lowest bid, so we went ahead. The crew showed up on time and installed the system in one day despite allowing for two. They did a thorough job, cleaned up after themselves and were very courteous and considerate. When we had the independent duct seal test done, the tester indicated that he was always happy to inspect their work, since it was consistently well done. When the county inspector came to sign off the permit, he seemed to feel the same way. This is a family company who consistently do good honest work and are easy to work with. We signed up for Golden Aire's maintenance program and they extended the labor warranty to 10 years. One of the other bids we got was from a larger company that sends us postcards pretty regularly even though we have not used them in the past. Their bids were 25-35% higher for the same equipment and they were a real pain to deal with, just getting the bids."

"The salesman was chummy; the bid submitted was in the middle of the pack pricewise. With Brower's great reputation that was enough for us. Before we committed the salesman threw in a free upgrade of one A/C from 2 tons to 3 tons and offered to enlarge our upstairs air return (the 3-ton A/C was for upstairs) to improve airflow. This was done over the phone - a key point. The next step was a pre-site inspection. No problems arose, and I asked the guy if we really needed to replace our existing Lux thermostats - as the salesman had said - and this guy said we didn't need to. I mentioned the salesman upgraded the upstairs A/C to 3 tons and this guy suggested we get that in writing on a revised bid that removed the thermostats. We did so; the new bid was $200 less. Next was the install. When scheduling it I said that we could not let workmen in before 9AM because we have to drop kids off at different schools at 8:30. I also wrote this on a fax I sent the day before the job started as I had heard nothing to confirm they knew this. At the end of that same day I called to touch base on the time constraint as I still had heard nothing; I got a different salesman who said he'd let the installers know since they usually start at 7AM. At 7:20AM the next day the installers arrived, oblivious to our time restriction. They started outside and we let them in the garage - but not the house - while we were shuttling kids. We let them in the house at 8:45 and things went smoothly from there. At day's end I asked when they were going to enlarge the air return and they were all "Huh? You better call the sales guy and get his OK on that". I did and I got an EARFUL from him. The salesman was irate that I was asking him to back up his verbal commitment to enlarge the air return for free; he was mad that I couldn't let his guys in at 7:20, asking "How fair is that? I paid my guys to do nothing for 2 hours in the morning and you ask me for this?" He finally, grudgingly relented. But I have NEVER been so insulted by a contractor, and we have used LOTS of contractors. The second day of install was smooth. The guys showed up at 9AM, worked late and did an extra task - covering outside pipes to the A/Cs with a sheet metal cover - which I asked for as a paid change to the bid the prior day. There was stucco and drywall touchup remaining but overall I was pleased with the work. The installers even included extras where needed despite the extras not being explictly included in the bid. They cared about doing it right; cost was not a concern. But the horror that I met when I went into the attic later! Debris all over - screws, straps, sheet metal pieces, even 4' of old metal ducting they had replaced just sitting there. I spent 2 hours cleaning up, and was so mad I sent an email to Brower with lots more detail than this. Brower responded with gusto and did what was needed to rectify the situation, fixing about 6 small issues I had found."

"Garrett and team were excellent, they provided top professional service at a reasonable price. I am very happy with my new furnace and the whole installation process. Highly recommend!"

"My water heater went out and needed a new one Ruben and Maurice came to my home And quoted me on my options I ended up going with a new style tankless water heater I can’t be happier with how it performs and the installation process Will definitely recommend this company to my friends and family"

"Of the five businesses I contacted for estimates, I thought the Bonney installer gave me the most honest up-front estimate (although it was also the highest estimate). Some of the businesses would only give me over-the-phone low-ball estimates that were obviously just for the water heater itself, neglecting to mention the extra components that would be needed such as valves, strappings, expansion tank, and an electrical disconnect box, all required for the City permit. And only a couple of businesses, even one who came to the house, bothered to mention the required City permit. The Bonney installer showed up on time with all the required equipment. He removed the old tank and components, prepped the area for the new components, and completed the installation in about five hours. He also cleaned the area thoroughly when he was finished. Overall, I'm very satisfied with the results. It passed the City inspection. And I also think I got a better quality water heater brand which isn't available online or at discount big-box stores."

"I have an old pressure relief valve replaced today. the service person was great, and the installation went really well. My main complain was the price after I did an online comparison. usually, the PRV installation will cost around $500 on the high end, but Bell Brother charged me $1600 since the new valve does not fit the old pipe, and they needed to redo the pipe. My family has been using bell brother for many years, we trusted their workmanship, but the markup is just too steep to justify. I definitely learned my lesson, for small jobs, will use home-advisor instead."

"Very happy, Arrived on time and got right to work. Sealed off work area with plastic curtain to protect the rest of the house from dust. once all asbestos was removed Juan and his crew were ready to go installing the new ducts. Everything went smoothly and once complete Juan showed me the work they had done and tested our system to make sure everything was working as it should. They vacuumed the area and left it as they found it."

"When it became clear that my existing HVAC system needed to be replaced, I initallycontacted thecompany that was the original maintenance contractor.  They made a proposal for system replacement, but, would not give me a paper contract explaining the complete work to be provided.  Indeed, said contractor proceeded to try to sell me additional items I did not want or need.
I subsequently called Diamond for an estimate.  Bob came to the house and thoroughly explained various options and provided
written contracts for the alternate proposals.  The straight talk approach was really appreciated (especially after the snake oil salesman from the prior vendor).  After a day's review, I authorized Diamond to proceed with the installation.
The Diamond staff showed up on time and finished the installation by the end of the second day.  They were extremely professional and patiently explained what was happening at each stage of the project.  Behing the professional staff, Bob an Elaine Weatherford remained in contact to make sure that I was happy with the work.
My only concern after the project was completed was the interaction between the new system and the smart vent system.  Bob and his staff made sure the my concerns were resolved.
I unconditionally recommend Diamond HVAC sysems to anyone who wants to depend on dealing with honest, no nonsense, business professionals.


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"The team of four was very professional and performed an excellent job in a record period of time. Just one day to take the old furnace away, replace all the old boots and duct work and install the new furnace. They paid a lot of attention not to damage or dirty the floor/carpet. I am very happy with their performance. They may not be the cheapest on the block but it was all worthed and you only have to do that once in your lifetime."

"Our experience with Ray O. Cook went very well!! Our HVAC system was the original when the house was built over 40 years ago. My husband's excellent Do it Yourself skills allowed him to maintain it and keep it running all these years. We received estimates from 5 different companies. Although the other salesman/estimators were good, Paul was the best. He explained all our options more thoroughly than the others and his recommendations for installing the HVAC system for our needs and house size made the most sense. The price was very reasonable and fair. The installers, Willy and Rick T were awesome. They both worked professionally and took the time to answer any questions either one of us had with the install process. They also did an excellent cleanup job. Erick, the install manager was very knowledgeable and helpful. The insulation was put in by Sierra Wes, a company Ray O Cook contracts with and they did a great job also. Lastly, the Ray O. Cook logo of a flaming O is super cool!!!"