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"This is a story sad but true of a company that has very good work but very bad business practices This begins in September of 2021 An estimator is sent to survey damage done by a roof leak due to a Solar installation On this visit, the estimator without authorization attempted to fix an issue The problem as was always suspected was part of a Solar panel installation and not even close to the problem area, again this was not authorized The estimator spent roughly 45 minutes for his activity and arrived late even though it was clearly communicated my sister-in-law worked nights and was asleep, there were 2 guests here, but they would authorize; this was presented as a favor - to attempt to stop further leakage Now to current time, on March 16th, 2022 I have resolved my roof issues with Reimagine Roofing - recommended Jim the representative for Silver City comes to inspect the work and close our business and I am presented with 2 invoices, 1 for the ceiling repair and 1 for what i have no idea It came to be that 1 as for the ceiling and 1 the additional charges were for the attempted unauthorized repair which didn’t do anything anyway Those charges were 586.46 - during an estimate appointment for insurance purposes this amounts to $13 a minute i will add that if you have any interaction them, they or their representative's do understand payment options using current electronic/computerized systems, like Zoelle or simple BillPay"

"After a water leak Belfor was sent to our home by the insurance company to assist with restoration. Though they were here 5 days after our damaged occurred they dragged their feet in all other interactions. We discussed with the estimator upgraded pad that was in bedrooms of our home. They did not take a sample. The person assigned to our case was non responsive. We had to ask numerous times for answers that never came. There were numerous excuses and everyone we spoke with had to talk to someone else. It took them 3 weeks to refer us to the flooring company. Communications that were supposed to be made by them were never done.We chose floors that were an upgrade and had to ask numerous times for the estimate of our cost. We finally received it two months after the claim was initiated. In conversation with Belfor we were given one cost for our upgrade. 5 minutes later in the conversation we were given another number almost 2k higher because the estimator “forgot” about something that should be included. 20 minutes after that phone call the estimator called again stating he read the estimate incorrectly and what had been quoted to us as an 8k upgrade was now 12k. They stated that they also added $2k in profit with the new floor. We asked for per sq ft material cost and he would not give it to us. Again having to “check” with someone else. We were told by the insurance and by Belfor that in AZ we have right to choose who will do the work. We contacted the flooring company to get pricing that Belfor would not give us and find out how much to have them do the work directly. As they had to contact Belfor for some measurements we received a call from the estimator at Belfor. He incorrectly stated that we told the flooring company we wanted to “cut them out of this deal”. Very long story short we are two months post leak, huge holes in our walls and floors and Belfor has backed out of the work. Don’t bank your home, your time, or your sanity on this company."

"Avoid these people!!!!!! They are the worst. They tell you lie after lie and take forever to do the work. My insurance company called them in even though it was not in my best interest. I regret the day I let them in my front door, and I regret the day I let Allstate insure my house."