BELFOR USA GROUP

After a water leak Belfor was sent to our home by the insurance company to assist with restoration. Though they were here 5 days after our damaged occurred they dragged their feet in all other interactions. We discussed with the estimator upgraded pad that was in bedrooms of our home. They did not take a sample. The person assigned to our case was non responsive. We had to ask numerous times for answers that never came. There were numerous excuses and everyone we spoke with had to talk to someone else. It took them 3 weeks to refer us to the flooring company. Communications that were supposed to be made by them were never done.We chose floors that were an upgrade and had to ask numerous times for the estimate of our cost. We finally received it two months after the claim was initiated. In conversation with Belfor we were given one cost for our upgrade. 5 minutes later in the conversation we were given another number almost 2k higher because the estimator “forgot” about something that should be included. 20 minutes after that phone call the estimator called again stating he read the estimate incorrectly and what had been quoted to us as an 8k upgrade was now 12k. They stated that they also added $2k in profit with the new floor. We asked for per sq ft material cost and he would not give it to us. Again having to “check” with someone else. We were told by the insurance and by Belfor that in AZ we have right to choose who will do the work. We contacted the flooring company to get pricing that Belfor would not give us and find out how much to have them do the work directly. As they had to contact Belfor for some measurements we received a call from the estimator at Belfor. He incorrectly stated that we told the flooring company we wanted to “cut them out of this deal”. Very long story short we are two months post leak, huge holes in our walls and floors and Belfor has backed out of the work. Don’t bank your home, your time, or your sanity on this company.

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While they did an excellent job, paying meticulous attention to detain, I feel that they overcharged on the whole deal since much of the cost was being reimbursed by home-owners insurance.

The Belfor representative was not very responsive or on top of the subs they used. Subcontractors would just show up at the house without schooling or warning. The work was completed to my satisfaction, but the communication (lack of) is what hurst them.

Belfor Property Restoration are great. Every time I call, they answer my questions. I've been contacting them here and there, just to see when they're going to be here, to do some of the other work. I wanted to make sure I was going to be home. If they had an opening or a cancellation, they would call me to see if they could be opened and I appreciated that.

Arrived as scheduled, established there was no mold, addressed our concerns and explained the points of his exam. Very courteous, prompt, and professional. No mold found and no charges applied.

This is the 2nd time I've used Belfor in 3 years to perform water damage and restoration work. I wouldn't hesitate to use them again.

They ended up not charging me. They were great. They basically told me how I could fix the problem myself. So, I did not have to pay them to do the work. I did not have to pay them for coming out and inspecting the problem.

The work was excellent. We were satisfied. They did a very good job and had good follow up as well.