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"We did a walk through and I sent him a spreadsheet prior to the start date so he could be prepared upon arrival; we agreed to an hourly rate of $50. I helped him quite a bit and after seeing him struggle with simple tasks, I felt he was under qualified for these non-complex projects. -hang three blinds; contractor damaged two of the three blinds and was not able to properly shorten any of them as part of the install. I still have to hire someone else to do this. The first kitchen blind was damaged; he cut the wrong strings when shortening it, even though he was watching a youtube video to learn how to do it. Seeing him watch a youtube video was frustrating for two reasons: I had to pay for his time watching the video and it clearly told me that he was not qualified for the job. The second attempt to install the kitchen blind appeared fine, but when I raised/lowered it to test it, a string that he accidentally cut and tied (with dirty fingers so it was almost black), unraveled. So that blind had to be replaced, again. He reimbursed me for one blind and returned the second one to home depot as a "damaged blind" which I felt was a little sketchy. He charged me for the time he spent going back a second time for the second replacement blind. I told him that I was not happy that he charged me for this, since it was his mistake and he should eat the cost. -range hood, improperly installed. There are gaps that are not sealed, which are allowing air to blow back into the kitchen. This should have been fixed before the contractor left. I tested it when he was here but had no idea that there were leaks because the leaks are at the top, and rear of the hood, where you cannot see. You have to get on a step stool to see and feel the air flow. After I realized it was not done correctly, I inspected every square inch of it. It turns on, but it leaks so it's somewhat useless. Note, I drove us to home depot to get parts for this project because when he arrived, he said he was still unsure how to install it as a vented range hood. I advised that I wanted the simplest and easiest option, but prefer a vented hood. After at least an hour of him trying to figure out how to install it, we had to go to home depot because he said a part was "missing" and we need an additional part as well. After spending almost an hour at home depot, we discovered that the part was actually in the box, per one of the associates. Had he looked the box and found the part when he arrived at my house, we would not have wasted so much time (and my money) searching for a part that was already in the box. Again, I was charged for his mistake. -three exhaust fans. Unsure if these were properly installed. He took a very long time installing the first one, I had to help him quite a bit, and he left dirty hand prints on my freshly painted ceiling. With each fan, the install was from above (attic). When he installed the fan in the laundry closet, a large amount of insulation and debris fell on the washer and down the side. The insulation down the side was about 4" deep, which he did not tell me about. I was not happy to find that much debris. He made NO attempt to respect my property and either clean up that large mess, or prevent it from happening. -reposition two outlets; this went as planned. However, when I left for about 25 minutes to walk my dog on this day, and we agreed he was going to tackle a few projects while I was out, my security cameras caught him sitting down, taking a break. This was frustrating. -replace one outlet under sink; contractor did not know how to make it work/wire it properly and went to the hardware store three times to get the correct outlet, because he didn't pay attention and get the correct one the first time he went. This took at least two hours for him to figure it out, go back and forth, etc., before he actually wired the outlet. It was a simple task that he didn't seem qualified for. -fix a double tapped wire in the breaker box. The contractor agreed to fix this and reposition the two outlets when I stepped out for 25 minutes to walk my dog. When I returned, he informed me that the double tapped breaker was already fixed. I didn't believe that to be true, and we walked out together to inspect it. I was correct, he overlooked the fact that it was not fixed and then proceeded to fix it. This is another example of him not either being prepared, not qualified to do simple tasks, or just lazy. Either way, he charged me for the time he spent taking a break (while I was walking my dog) instead of fixing what we discussed. Again, I have the footage of this on my security cams (him sitting down instead of working). -fix bifold door. This was done properly, from what I can see. In summary: The contractor came unprepared and overcharged me for work that took several hours longer than needed. All of his mistakes were on my "time." He also had to make several trips to the hardware store, one with me to get parts, because he was unsure how to fix certain things. He left significant "messes" behind that included a pile of insulation that fell from the ceiling in the laundry closet, next to my washer (insulation was approximately 4" deep) while he was replacing the exhaust fan. He left dirty handprints on my freshly painted ceilings in the bathrooms (one is worse than the other) and damaged two of my blinds. He reimbursed me for one, but the second one, he "tried" to hide the fact that he damaged it and returned to home depot as a damaged item in the box (meaning, he lied to home depot, saying that it came damaged, which was a lie). His work was not quality and at least one project is not completed, with the remaining projects needing to be double checked for proper install. I felt he worked slowly for the sake of working slowly (to charge me more). When we discussed the bill, I let him know how displeased I was with him for overcharging me and if he came back to do more work, I would NOT agree to this type of payment arrangement."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"Tom did an exceptional job. Communication was great as well as the timely repair! Highly recommended."

"The first repairman showed up approx. 30 minutes after 5:00 and was here for approx. an hour and a half. He thought the problem was fixed (and so did I), but the next morning when I ran it, it did the same thing it was doing before the fix. I called Sears to get someone else back out that day and was told it would be another 6 days before they could. To me that was unacceptable. I was told I could not talk to anyone other than a supervisor on the phone (I went through 4 different women supervisors) and they were not cooperating. I could not find any other number to call or way to contact a higher authority. When I finally mentioned a lawyer, they managed to get someone out in 2 days instead. He managed to fix the machine and showed up on time - although the machine sounds terrible now when it is in the spin cycle. I will never use them again and would not recommend them to anyone."

"TERRIBLE. I would never recommend this company to anyone. Anytime asked if they knew how to do something, they said yes. However, it was never done correctly and they want to be paid while trying to correct it! They want cash and they want paid everyday?! What was told to be a 2 day job lasted 6 weeks before I finally fired them. Every exterior door was hung backward, not one door install was finished, the closet doors don’t hang squarely, the casing is installed incorrectly, the door trim is all different levels in the hallway, the walls and doors and woodwork are filthy because they don’t care about cleanliness, their day starts at 12:00 pm, and they put in 4 hours. They charge you for 2 guys at $40/Hr. So, I paid $80/Hr while one guy to install everything wrong, and for another guy to “manage” (do nothing)? Nevertheless, it’s a BIG SCAM!! I paid them $4,500 and everything they touched has to be redone?! What carpenter can’t cut a 45???? Then, when I said I wanted everything fixed, he said it would cost me too much for them to fix it???? I still didn’t THROW them out!!! The highest bid I had was $2,800 for the complete door install. But, WillWorks said it would be 2 days MAX at $80/Hr! But, even paying them for 48 hours (2 full days), wasn’t enough? I paid them for 56 hours. That’s for 2 guys, so that’s 112 hours and they still were no where near being finished. Also, I certainly wasn’t informed the days (theirs is 4 hours) were going to be stretched out over weeks because they don’t even know that much...how to run a schedule. I was never informed when they would be there and/or if they weren’t going to be there. They show up at noon and want to work until 7. Well, like most...my 8 hours are in by 3:00. But, they don’t care. I can’t imagine WillWorks has any good reviews. But, I hired them because they were on Angi? So, of course, I kept trusting what they were saying......??? BUYER BEWARE. DISGRUNTLED CUSTOMER"