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"Such amazing work! I have already referred him out to many friends! So grateful for his wonderful service! Will use again"

"We had accidentally broken a window while doing some remodeling in our kitchen and called RemodAz and a couple other window companies for competitive bids. We ended up signing a contract in October 2020 as we were told by the sales guy they would only take 6-8 weeks to get the job done, and they could do it faster than the others, because if we order now he can get the windows in as part of a large order for a local builder. At the end of December – with no communication other than me constantly inquiring where my windows are, they said they are having sourcing issues due to covid and could not give me an update, but could get me more information the next week after a call with the manufacturer, which I still didn’t get a call and was told it was my fault for not understanding that “next week” isn’t “next week” – it was the week after next week. Since we were adding a large sliding door and we had tile removed, we could not finish flooring until the door was in, so we had to keep deferring that install because we couldn’t get RemodAz to commit. Finally, towards the end of January they were out to install and man what a mess that was. Replacing 5 windows in the kitchen with two side windows and a plate glass window; replacing a window and a sliding glass door with a double slider; and then two windows in the front of the house. All with all aluminum frames, new windows and doors which is great because this matches the rest of the house. The door installation required a new header and some wire re-routing, and they wanted to just tie new wires with the old in the wall cavity which is not legal. I made them put a junction box in and I don’t think the way they crammed 8 wires into a double gang box was legal either but oh well. The new header goes in, and the opening is incorrectly sized for the door and it’s also sticking out a full inch on the left side into the room. 1 inch past the interior drywall and it’s clearly at an angle. They called a drywall guy out to patch the walls and he just laughed and left. They end up shaving the header down and just crumpled up some insulation and stuffed it in holes vs actually putting it into the wall cavity completely. I ended up redoing the insulation myself, oh and also had to supply the insulation and most of the wood myself along with quite a few tools. They ended up having an electrician come out to wire the new switches, and this was before the drywall went on, so the next set of drywall crew cuts new drywall around the switches (not the box) which made a 1/2 inch gap around the box. When I went to install the faceplate, it was impossible. I had to cut the drywall out from around the switch and redo it properly as well. They spent about 5 days out here to install 5 windows and 1 door. The fit and finish on the aluminum is really bad. There are paint issues and gaps in the frame, and the windows and slider are really hard to operate. I checked for plumb and the slider and a couple of windows are tweaked which, well, makes them really hard to open and close. They also broke one of the windows while installing it and told me they ordered a replacement at the same time. This is the replacement of the window that I broke - causing the whole window replacement thing to happen in the first place. Then nothing from them for about a month. They finally coordinated to have someone from the manufacturer come out who also confirmed that the windows were incorrectly installed and out of plumb – but he sprayed some silicone and called it good (which really didn’t help). He did nothing with the broken glass or the sliding door which has major paint defects and is poorly built and installed. Then nothing again until May. That’s when the fun really started. I get a call from Anna saying the manufacturer no longer sells aluminum frames (5 months AFTER the replacement window was “ordered”) and asked me if they could just replace the defective windows with vinyl, which I said if that were the case, they would need to replace all the windows with vinyl, so it wasn’t a mismatch in the same room at least. She didn’t say anything other than she was just the messenger, to which I told her I would like to talk to someone who can actually make decisions and speak for what the company is doing. We are dealing with fair amount of money in windows here, so I expect good quality and consistency, not windows and door that mismatched and hard to open. Then nothing again for another month. I finally got a text on the 10th letting me know Tammy was coming out with the glass guy, and it was confirmed between 10-1 on the 16th of June. June 16th comes and goes. No one comes out - and we are home all day, so this wasn’t a missed connection. This was no call no show from them. Well, fast forward to today (June 22nd). I get another text from Anna threatening to take me to court over not being able to complete the work. This is 9 MONTHS after I chose them, after they said they ordered the defective windows to replace the junk they installed, coming back 6 months afterwards saying they can’t get them anymore, saying they will come out with the guy from the glass company and then not show up. At this point I haven’t been able to finish inside around the broken windows and I would like to finish putting my house back together - I can’t keep waiting for the messenger to figure out the next delay tactic and am being forced to find another company to fix their mistakes. I reiterated to the threatening text that I need someone who can actually make decisions to contact me (now via text ONLY since everything will have to be in writing going forward). It’s been 5 hours and still nothing – maybe I can provide an update here in another month? If you chose this company – this is what you will get. Crappy service, horrible product and threats. And the window that started this all, even having been replaced, IS STILL BROKEN! Good luck!"

"Extremely poor flooring installation. No quarter round installed where doors meet the floor. gaps between planks. large caps under door corners. Flooring is not level, there is clear surface weave. flooring Bubels up in places so when you step down it moved a quarter inch before it touches the subfloor. Stair treads came unglued. Large stains where something must have etched the surface finish. You wouldn't believe this was new flooring that was installed by a "professional". The company is also incredibly hard to get ahold of. I have been trying to get warranty repairs complete and I get crickets. If all this was not enough, they also installed shower surround tile that is falling off after less than a year. Poor workmanship, worse customer service."

"DO NOT WASTE YOUR TIME OR MONEY. Disgustingly unprofessional and frustrating from day one. A lack of communication led to the first crew leaving without telling us anything. The next day, we're told the floor has to acclimate so they can't do any work until the next day. After that, one guy shows up to start tearing up the floor (there were supposed to be 2 because there was large furniture to move). He finds a large crack in the concrete and says we have to get it filled before they can do the floor. We get the crack filled, and then one installer comes back and says he can't do the floor now because the concrete is not flat. We were told to fill the crack, not that it had to be flat. Why can't a business whose specialty is flooring handle something like grinding concrete? I would think that fixing a likely very common issue would be within the scope of a flooring installation. The installer upset me so badly that I had to ask him to leave. After this, I told Empire I was requesting a refund so I could hire another company that would actually do the work, including smoothing the concrete. I had to fight with them for almost a week before I finally got the refund. The second company not only smoothed the floor, but installed the floor and baseboards and moved all the large furniture in two days. It looks absolutely stunning. There is no reason a supposedly 'reputable' company like Empire couldn't have done just as good a job as this local company. Instead, they were too busy being uncommunicative, unprofessional, and just plain rude. Do not waste your time and money on this company, and hire literally anyone else."

"Fast and though"

"We had a very negative experience with this company and the owner Bill Palladino directly. The good: • I called on Wednesday, February 19, 2022, and we were able to coordinate a time the following Saturday for the spring cleaning before our out of town guests arrived. • The 2 young men that came to clean our house were on time and very pleasant • The living room carpet was thoroughly vacuumed & looked great The bad: • The mirrors were all streaked • The hard floors were not clean at all, the dirt was smeared around, and dirt was left in nearly every corner • Every horizontal surface had dust left on them, we could see where they dusted partially but not thoroughly as one would expect a spring cleaning to be • The carpet in the kitchen didn’t appear to have been vacuumed at all • My first grade grandson could have done a better job, this cleaning job failed on so many levels • The house smelled like dirty old grease rags for days after they left The worst: • The exorbitant cost of $250 for the poor job of cleaning • After I emailed the owner Bill Palladino on February 27, 2022, giving him the opportunity to make it right before I posted flaming reviews online I received a phone call. Right from the onset he was VERY aggressive, and unbelievably unprofessional. I couldn’t believe what I was hearing. • He questioned & stated: o “Why didn’t you call instead of email? o “Why did you wait 10 days to contact me?” o Neither of which I thought were any of his business, but I explained our out of town guests flew in on Saturday, February 19, 2022, we were busy having fun with them, and I messaged as soon as I could after they left. o I chose to email rather than call because I didn’t want to end up in a conversation with some excuse making, unprofessional person with bad behavior. Which is exactly what I experienced. I put him on speaker phone so my husband could hear the conversation as well. o He also stated that I threatened him in the email and he will have his attorney contact me. Which I did not, and will retain the email and text interactions for future reference. o I advised him that I can post an accurate review if I so choose as I have freedom of speech, and he was not going to bully me to stop me from doing so. o He stated he’s from New York and has been in business for 34 years and never had an problem. (That’s really hard to believe after listening to him) • Bill Palladino continued to ramble, yell and be rude saying “We know where you live.” • I finally said “this conversation is over!” & hung up. • BEWARE OF DOING BUSINESS WITH SO CALLED PROFESSIONALs WITH IRRATIC BEHAVIOR"