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"This was our second job with Outdoor Xcapes. 1st one in 2011 with Bret as our Salesman. Went fairly smoother with only a few glitches. This job consisted of a seat wall with small patio, step pads and artificial turf with Steve as our Salesman. Steve was very nice and eager to please during the bidding process. Very responsive to phone calls during the job. However, as the job progressed It was apparent that while it was important to Steve that the job was done correctly there was no give or take on money. At a Home Show an Outdoor Xscapes representative (not Steve) told us that repeat customers would get a discount. Steve would not honor that discount until it was to his advantage. There was a hole in their work schedule and they needed a job to fill it. At that point a discount was offered. The tree we wanted was 20% off, Steve would not give or share the shavings. Didn’t seem like there was any interest in building any relationship for return business or referrals. Crew did a great job including clean-up. Jesse, the foreman, was pleasant to work with. However, he was the only one who spoke English and stayed on the job for only a short time. Any communication had to be done by phone to Steve who would contact Jesse. It was a little cumbersome to communicate. We are very happy with the concrete seat wall and step pads. There were a few hiccups during the process, nothing major. The turf was not acceptable. It had discoloration, lines about every 10” and two visible seams. Megan was our contact for warranty issues. She was very responsive and easy to work with. I had to work directly with the representative for the turf which was Synthetic Grass. It took six weeks but the grass was replaced and installed by Outdoor Xscapes at no cost to us. Adam was in charge of the installation and worked with us to make it right. In hind sight my husband and I were too complacent in going with the same landscaping company. We assumed they would treat us right because we were a return customer. Because of this we didn’t get any other bids and when it became obvious that there was no loyalty to a return customer felt it was too late in the process to start over. It was a mistake. Outdoor Xcapes as a whole, is a good company and gets the job done quickly. Be sure to negotiate payment terms and dollars up front."

"Job was done efficiently and I’m very pleased with their work. "

"Rebuilt our back block wall that was about to fall over. Did a fantastic job!"

"Had an initial fair experience with the company. They were able to get us in quickly for an install for a new build home. Got a couple estimates and decided on this company given a coworker used them for a prior project and they happened to be in my neighborhood. The issues started happening after the major storms. Areas underneath the pavers started sinking resulting in the pathway of pavers collapsing. They dug a trench for an irrigation system leading to the backyard and I suspect it wasn't properly compacted leading to the premature errosion and collapsing of the pavers. I spent over 40k+ on this project and have been very gracious on getting the issue resolved before posting this review. I've made, 8 different attempts over the span of over 2 months to get this inspected/repaired. At first I'd get a promising message saying they'd get someone out right away, then wouldn't hear anything for days. Now I can't even get a response back."

"Excellent customer service and support."

"I hesitated to ever do this review because it was so long ago! But AL keeps sending me requests for review and since I think this is what we go on Angie's List for - to determine who is reliable, professional or not I decided to do this review! They were very nice people, they did a good job in cleaning out chimney and not making a mess. So I also had them do my dryer vent which exhausts up and out through a vent on my flat roof . I thought it would be simple to accomplish! However, he pulled the vent cover off.. instead of trying to find a way to unscrew or ???? and when he did so, he ripped it out of its mooring and cannot be put back on properly. and since I had foam and elastomeric roof coating this was ripped out of that coating and left a big gash of open foaming! Next time it rained... leaked into the ceiling of bedroom below this. I had stated when he was doing it... you can't pull that off there it is imbedded in the roofing! So I feel that this was not a very professional decision on his part to see this was going to be and then chose to pull that off there and thereby create the leak issue!"

"They're fine"

"The only positive interaction was when the scaffolding crew started their prep work. Lath crew is fast at putting up house wrap incorrectly (against code and manufacturer directions) and covering it up quickly with EPS. Lath was installed hastily, with no regard for building codes, and against owner directions. Crew rarely shows up, promises to return to fix blatant issues, and inconsistently returns to continue lath installation on other areas. The owner or site supervisor is defensive and doesn’t believe in house wrap. Poor management, false promises, and appalling workmanship is the best Eddie and Sons could provide on our project."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Went very well! These guys showed up super fast, replaced my water heater and came back the next day to sort out the outdoor spigot and main shutoff in the front of our house. (It was quite badly deteriorated.) The work went quickly and the quality was terrific. I think these chaps were a little more expensive than average, but the quality and speed of the work was second-to-none."