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"November 2024: After more than a decade of using AireServ as my primary HVAC company, with multiple new installs, I am changing my review from 5 stars to 1 star. Since the recent change in ownership at AireServ Over the Mountain, the quality and integrity of this company have collapsed. During a service call, in November, 2024, I was told every technician except one (Hoyt) has been with AireServ six months or less. In March of 2024 a technician serviced both units at my home but failed to seal the main level air exchanger properly. On November 8th, 2024, this error caused condensation, which led to a premature part failure. The technician admitted the mistake on-site. When the tech communicated this to the new owner, he refused to accept any responsibility whatsoever. The unit was under warranty, but I was charged $426.16 for labor, 20 minutes of work, because of their error. I told them then: they had just lost a customer of ten-plus years. August 28, 2025: Things have only gotten worse. Today, I received a call and text about a “maintenance appointment” that was never scheduled or authorized—followed by a $378 charge to my card. This kind of unauthorized billing never happened under previous ownership. This is fraudulent. I plan to dispute the charge and file a complaint with the Alabama Attorney General. My advice: With the new ownership, do not walk, run away from AireServ Over the Mountain before you regret it."

"Excellent job. Prompt and courteous. Great communication throughout the process. Very pleased with final job. Done in timely manner. Would use again."

"Timothy is incredibly friendly and easy to get in touch with. Another company had come out to diagnose my AC and claimed they fixed it, but when I got home, it still wasn't working. I reached out to Timothy around 9:00 pm just to ask about getting a diagnosis. He asked me a few questions, assured me he could fix it, and said he could come out that same night. He fixed it quickly, was honest, and answered all my questions. I will be using him for all our HVAC needs in the future and would highly reccomend him to anyone needing HVAC work done!"

"This is the worst company there bad from the top to the bottom owner Jeff Franklin this man is a liar a d a crook this company did a install at my and damaged more than they fixed charged for parts not provided and work not and Mr Franklin said he stands behind their work but he will not this will steal form and when something goes wrong with there subpar work you are on your own"