Aire Serv of Birmingham

Yes good work.

November 2024: After more than a decade of using AireServ as my primary HVAC company, with multiple new installs, I am changing my review from 5 stars to 1 star. Since the recent change in ownership at AireServ Over the Mountain, the quality and integrity of this company have collapsed. During a service call, in November, 2024, I was told every technician except one (Hoyt) has been with AireServ six months or less. In March of 2024 a technician serviced both units at my home but failed to seal the main level air exchanger properly. On November 8th, 2024, this error caused condensation, which led to a premature part failure. The technician admitted the mistake on-site. When the tech communicated this to the new owner, he refused to accept any responsibility whatsoever. The unit was under warranty, but I was charged $426.16 for labor, 20 minutes of work, because of their error. I told them then: they had just lost a customer of ten-plus years.

I have a plan where technicians come out semi-annually to check my unit. The unit is pretty much maintenance free except for changing the filters. Every once in a while they'll clean out debris out of it but that's it. The technicians are always on time and extremely professional. I didn't need to have the ducts cleaned but I had to choose something.

The guys that came out were great. They did a great job except for the return vent was not cut to the correct size for the filter. Which leads to this rating. The techs were great… it’s the customer service that is pathetic! I just need them to come back and cut the hole bigger and customer service thinks it’s an all day job. Customer service never gave me any answers as to when they would be back out. So far I have wasted two days waiting on a technician that never showed up. This morning I am waiting again. I give customer service a two star rating but that’s only because they answered the phone.

Calib and Sterling did an excellent job removing the old unit and installing the new. They completed the job in under 5 hours. They were very respectful and polite.

After the tune up, it was suggested to replace the furnace capacitor due to the marginal rating. I went ahead and had it done today. But I was puzzled why my new A/C unit was marked poorly for not having a starter assist. It didn’t come with one when it was installed in August 2023.

Great bunch of professionals, Friendly, knowledgeble and got the job done right the first time. Cleaned up after themselves as well. HIghly recommend these guys to do all my future work.

He was nice respectful and Also knowledgeable

Great service technician

N/A

Had AC unit installed a little over a year ago John up on maintenance program they don't do a lot of paper copies they want to do a lot of electronic copies overall okay. As of today (9/13/24) awaiting tech to review instructions of unit and paper copies

Nothing

I have used airserve for 3 years and could not be happier. They are on time,let me know who is on the way and keep me updated from time they get here till they leave

Marquis and George were very professional and finished the project quickly. Quality of work was excellent.

Our tech, Jarde was extremely nice & knowledgeable. He came in and got the job done!

this was a Sunday and they provide 24/7 HVAC service. The technician came to my house within approximately an hour and a half. He diagnosed the problem and he had the part on his truck needed to repair it. I called probably seven or eight people to help repair my air conditioning because itâ s the only one I have and I cannot live in heating and humidity. Air Serv was the only one who responded immediately.

Everyone that I dealt with was very considerate of my situation and went out of their way to make sure that my problem was solved..

I purchased a new HVAC system and ductwork from them four years ago. I was promised thousands of dollars in tax credits and rebates. They falsely misrepresented the tax credits I would qualify for. I still have not received my rebate that I was promised and is listed on the sales contract. I was promised weekly updates by the manager, Mike, and the owner, Scott. I would go months without them contacting me or returning my phone calls, text messages, or emails. The owner will no longer return any of my messages. However, they still try to charge me for my service plan that I have twice cancelled including once to the owner in writing.

Setting appointment was easy to do. Tech Justin Sundby arrived as scheduled and performed the required maintenance and service in a professional and friendly manner. Very happy with the overall experience.

My technician was Justin Sundby. He was very knowledgeable and friendly.

The specific project was the installation of a mini-split unit. Professional and personable. Excellent work ethic.

Quality workmanship and prompt service.

Did a nice job

Dennis Jones came back out and made sure our UV light was working properly. He was extremely patient, friendly and knowledgeable.

It was a good experience